-as-a-Service
Businesses of all kinds are starting to outsource various responsibilities and needs to external providers. When you see something-or-other offered “as-a-Service,” it basically expresses that this opportunity is being offered. By getting something as-a-Service, a business is able to scale that responsibility to your needs and budgetary abilities.
These statistics outline that by allowing employees to work from home, your company will see some very tangible benefits. Like any human resources strategy, however, you’ll need to keep a few considerations firmly in mind to get the most out of it.
When you are working with your remote employees, it is important that you don’t focus exclusively on your in-house staff. Maintaining communication with every one of your staff is necessary for your operations to continue, so if anything, you need to encourage your in-house workers to regularly check in with your remote employees and involve them in their processes. You should also avoid the temptation to hold off on meetings. Again, don’t act like anything has changed as a result of your employees working from home. If you have regular meetings at a given time, continue them, and simply use the technology available today to include your remote staff members.
Even though you aren’t in the office, you still need to follow the same security protocols and the processes you would need to follow if you were working in the office. In fact, these processes become even more important, as your home network is likely less secure than the one in the workplace. Here are some tips:
To start, let’s consider the situation that we find ourselves in.
With COVID-19 still spreading, the general consensus is that spending time around other people is currently a bad thing, making the workplace a less-than-ideal environment in which to spend one’s time. As a result, many people have self-quarantined themselves in their homes. With today’s available technology, however, this does not mean that they cannot get work done, with the cloud offering great opportunities for collaboration and remote work. This plays into VoIP’s benefits quite nicely.
As more and more people are dealing with the virus and its effects on commerce, supply chains are failing and distribution patterns are completely disrupted. This has had a devastating effect on the world economy. It isn’t like a hurricane or a flood, but an outbreak, like most other disasters, hit business’ suddenly and has led many to enact their disaster recovery strategies. Today, we are going to discuss how IT fits into disaster recovery.
One of the first things that you should do when adopting a remote work approach is to give yourself guidelines. It can be immensely helpful to establish a set place to do your work, and equip it appropriately with minimal distractions. As a general rule, it is best if this area is not in the bedroom, or any area in your living space that you typically spend your recreational time. This will help you to keep up your focus throughout the day.
First of all, it’s important not to panic. Many organizations have been offering work-from-home perks for years. Not only is it entirely possible to keep business running, but many businesses see a boost in productivity. A two-year Stanford study shows that in general, remote workers are as productive, if not more so, than those confined to an office.
The COVID-19 pandemic has certainly thrown us all for a loop, with many businesses wisely choosing to close their office doors, either scaling back their operations or choosing to utilize a more mobile workforce. While this clearly qualifies as a disaster, it isn’t one that holds too many risks against your data; at least, not when compared to some others. This gives us a chance to consider how well-prepared we are for other disasters that could pose more of a threat to the information and files your operations depend on. For instance, how would you respond if something were to happen to your actual business infrastructure (and, by association, any data you had stored there)?
We like to talk about the major security problems that could come from using public Wi-Fi networks. Data security can be severely compromised by using some unsecured wireless connections. Then you have the issue of unpredictable (and often unreliable) network speeds and the need to routinely give over your personal information to sign in that can be plenty annoying. In the future, these considerations should dissipate as 5G technologies and new ways of sharing information begin to take hold.
There are three technologies looking to change wireless network access forever. They are Wi-Fi 6, 5G, and Hotspot 2.0.
5G just stands for the fifth generation of wireless technology. 5G, which started rolling out in 2019, is promising gigabit speeds to every user. For reference, gigabit speeds are approaching (and sometimes surpassing) the speeds delivered by fiber optic cable. By being able to broadcast wireless signals at those speeds will allow for an unprecedented level of innovation.
In fact, the capabilities are virtually endless with this type of networking speed. At the very least, it will highlight the capabilities of emerging technologies that require fast data speeds such as augmented reality and autonomous cars/trucks as viable technology for the very first time.
Wi-Fi 6 is the newest version of Wi-Fi. It is said to provide up to 40 percent higher available network speeds as compared to current Wi-Fi. For the vast majority of people, the data caps, data speed throttling, and overage charges are unfortunate realities when purchasing wireless platforms. Wi-Fi, therefore, is needed to bridge the gap to help us all avoid the major costs associated with wireless networking delivery. Wi-Fi 6, like Wi-Fi 5 before it, will be an essential part of doing business in the future.
So unfortunately 5G won’t eliminate the need for Wi-Fi. As a result, Wi-Fi hotspots will continue to be an important part of computing on the go. Hotspot 2.0, also referred to as Wi-Fi Certified Passpoint, removes a lot of the agita from using unsecured wireless networks by improving security and taking the actual connection out of the network deliverer’s hands. Essentially, when your phone comes in contact with a Hotspot 2.0 connection it will connect your phone automatically, using encryption to keep your data and the connection more secure.
Over the next few years you will begin to see public places switching over to Hotspot 2.0. It will become the standard for wireless hotspots, limiting the need for third-party software that often confronts users of today’s hotspots or hospitality visitors.
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We’ll get the simplest habit out of the way first: don’t leave things, like lights and peripherals, powered on when they aren’t necessary. Build the habit of switching them off when they aren’t in use. It may help to label your switches to ensure the right lights are turning off at the right time.
Modern technology solutions are another good way to reduce the amount of power that your hardware and infrastructure require. Public cloud options, like Google Drive and Microsoft Office 365, offer a dual benefit in that they not only enable remote capabilities (more on that shortly), they allow you to scale back your on-site infrastructure needs. As a result, your energy requirements are likewise decreased. The same result can come from keeping your hardware and business infrastructure (like the aforementioned lights) up-to-date, as newer technologies are more energy efficient.
On the subject of using up-to-date solutions, these solutions also help minimize the need to print very much at all. Using collaborative technology can therefore reduce the amount of paper waste your business produces.
Returning briefly to the idea of remote work solutions, enabling your employees to operate from home is another means of reducing the environmental impact your business contributes. Not only will your office require less energy by default, there will be fewer emissions generated thanks to the reduced amount of traffic on the road from commuters.
If you do require your staff members to be present in the office, encouraging them to set up carpooling groups is another way that you can help reduce the emissions they produce. After all, one car produces fewer emissions than four would, and it gives your staff time to connect, to boot.
The average office has quite a few disposable options that could very well be replaced with reusable ones. Switch the paper and plastic products in the break room for washable, reusable options, down to the coffee filter. Instead of offering sugar packets and individual creamer cups, have communal dispensers that can be refilled. Will it make a huge difference? No, but it is something, and it will ultimately be less costly to your business in the long run.
As the nature of the work environment has shifted, laptops just make more sense for many employees than the desktop. This is good, because laptops not only help enable remote work, they also require far less energy in comparison.
Finally, as you make these upgrades to your location, equipment, and processes, make sure you are properly disposing of the elements you are replacing--including your equipment. Due to the environmentally-hazardous components that are used to make them, most modern pieces of technology shouldn’t just be thrown out. Instead (once you’ve made sure that all data has been good and wiped from the device) enlist a reputable professional to ethically recycle your device and its components.
We can help you with many of these initiatives, while improving the general functionality of your business’ technology. To learn more, give Coleman Technologies a call at (604) 513-9428.
Having a strong communications strategy for your business can go a long way. With the options that are now available through the cloud, your business can significantly cut your communications costs by utilizing technologies like Voice over Internet Protocol (VoIP) and video conferencing. Today, there are complete communication platforms that integrate all necessary communications into one easy-to-control solution.
This comprehensive platform, called Unified-Communications-as-a-Service (UCaaS), combines your business telecommunications and messaging with your web and video conferencing and collaboration. UCaaS gives your business the technology it needs along with the following options:
...and more!
Below are some of the technologies a UCaaS platform offers:
A powerful and feature-rich telephone system is one of the most important parts of a business’ communications platform. A VoIP system uses your organization’s bandwidth to deliver reliable voice services at a substantial cost reduction. Each VoIP platform can offer a whole cache of features, including:
...and more.
Aside from these features, a hosted VoIP platform offers users the ability to use the system on their own mobile phones through the use of a mobile app, effectively making any smartphone a work phone.
The UCaaS also integrates a lot of other useful messaging features. Many people would rather get a text than a call, and with a UCaaS, your organization’s messaging will integrate with other software to provide a useful collaborative option.
Today, having a video conferencing solution is a must. With more people working outside of the office, and with businesses outsourcing work to remote contractors, having a solution to run meetings over the Internet is extremely useful.
Collaboration is the name of the game in the information age and a UCaaS can provide a solution for secure file transfer and document sharing.
With integrations with CRMs and other management platforms a UCaaS can make your business be more efficient and productive. To talk to one of our IT professionals about the possibility of integrating a unified communication solution into your business, give us a call at (604) 513-9428 today.
Let’s go over a few solutions that can assist your business’ continuity in these testing times.
The primary concern that comes from this specific variety of disaster is generally one of widespread infection, which makes it an uncomfortable prospect for people to congregate anywhere. This is especially true of the workplace, where papers and files were traditionally distributed (and redistributed) as work was done.
Naturally, this is the perfect storm for any illness to spread: materials being passed around, with many people together in a relatively enclosed space. With COVID-19, this is especially problematic, as the CDC believes that it is spread through respiratory droplets and close proximity to others. As a result, it is better to avoid this situation… but how could your business possibly cope with its entire staff being absent, due to either illness or preventative “social distancing?”
Fortunately, the technology exists today that allows you to see the best of both worlds.
Many common technologies today can be used to enable your employees to do the same tasks they would do in the office from the relative comfort and security of their own home. Let’s go through some of these technologies and applications and review why they are valuable to a remote work policy.
While productivity is crucial to your business’ success, so is the well-being of your employees. Giving them the option to work remotely can help attend to both needs. For assistance with implementing the needed solutions, reach out to Coleman Technologies at (604) 513-9428.
One of the first things you should know is what might be a part of your network infrastructure. You’ll likely be working with at least one network switch and at least one router. A network switch allows all the technology on your network to communicate with one another through network cables, while the router provides wireless capabilities and connectivity. Your modem enables you to access the Internet.
As your network is such an important tool to your business’ success, you need to be sure that it is sufficiently prepared for this task. To do so, it will help to keep to the following tips in mind:
Coleman Technologies is here to assist as needed. Our team can help optimize your business’ network to best fit its needs and your professional development. To learn more, reach out to us at (604) 513-9428.
In a society where getting over on other people is the quickest way to the top, people are constantly looking to take advantage of others. We create security systems for this purpose. Since every person’s identity is unique it is often used for authentication into these secure systems. Nowadays, with the advancement of biometric technology, many organizations are pushing the envelope and using unique physical identifiers as authorization methods, and it is causing problems with the security/privacy equilibrium most people favor.
Biometrics are being used everywhere from the digital security of mobile devices all the way to border security and identification. Biometrics include:
...And more.
These technologies are used to effectively identify and authenticate people simply by pairing the information with existing database information. With this technology being more accessible due to falling prices, it is now being rolled out all over the world for a multitude of purposes. Across the world you can find biometrics being integrated into systems. The US FBI has a massive fingerprint database they use to help identify people. China’s Social Credit system is run on facial recognition. Businesses, like your bank, may be using your voice to authenticate who you are over the phone. With so much data being captured, and with the seemingly endless ways this technology can be used to secure almost anything, it turns out that it really isn’t securing much of anything.
The immense scale of biometric data systems makes securing this extremely personal information nearly impossible. The question has to be asked: can a system be a human identification system and also work as an authentication system? It turns out that with all the challenges people use biometric security systems for, the only thing that it is truly good for is identifying who a person is. That’s not to say that systems can’t work in small doses, but a main problem with these systems is that the information captured--the data that is being used for the security of these physical and virtual systems--has to be saved somewhere. Moreover, with organizations mining data left and right, this very private and extremely sensitive data ends up as just another piece of data captured by corporate entities looking to turn it into a quick buck.
If that doesn’t scare you, consider that organizations and governments possessing this data and losing it to hackers, who much like these massive corporate entities, will be using it to gain a monetary advantage. Losing your identity to a hacker is a traumatic experience, but with these biometric systems, it takes on a whole new meaning. Even scarier yet is that artificial intelligence has been proven to compromise biometric indicators, leaving biometrically-protected systems accessible without physical authentication.
We touched on this a little above, but the lack of privacy that a biometric reliant system would provide the individual would be frightening. You see, the biometric security system isn’t designed to allow for invasions of privacy, but because this technology is just in its infancy, and organizations are using it in ways that it may not be designed for, the minute a person puts his/her information into a biometric system, privacy is out. The production of the data, the way it is stored, the way it is compared to database data raise big concerns for the individual and his/her privacy.
Additionally, with changes to physiology, these biometric systems have to have some deviation built in. This poses a lot of questions about what is secure and what isn’t. These systems are definitely state-of-the-art, but if you compare the effectiveness of the security to the systems that we’ve been using (Passwords, PIN, Two-factor authentication), it’s hard to say that these advanced biometric systems are any better at keeping data or infrastructure secure.
Biometrics are definitely here to stay, but before you implement a biometric security system into your business, call the professionals at Coleman Technologies to discuss the benefits and detriments of doing so; and, the strategies where biometrics will excel. Call us at (604) 513-9428 today.
Today, there is a shift in the ways that people are entering a contract. Using blockchain technology, businesses are using the technology to solidify their contracts, reduce process conflict, and save time. Blockchain offers faster, cheaper, and more efficient options in which to enter a binding agreement with someone. Let’s take a look at how companies are going about using smart contracts.
To understand how a smart contract works, you first need to understand how it is smart. Smart contracts are designed to work on clearly defined and conditional principles that work to resolve ownership only after those conditions are agreed upon. Think about it this way, you have a product that you want to sell, but the buyer can only pay over time. You agree to hand over the product under the condition that the buyer pays four equal payments. After the third payment is made, the buyer doesn’t send another payment. It will be evident to the buyer, the seller, and any intermediary or arbiter that not all the conditions of the contract have been met because each action made by either party creates an individual block in the blockchain; and, that information is not only encrypted, it is completely transparent. This means that it can be seen by all parties involved because the information is stored on every system that is in on the contract.
The most advantageous part of the smart contract as compared to normal contracts is the speed in which agreements can be completed, but there are almost an endless number of superlatives when compared to traditional contracts. They include:
These contracts will be found in some of the most important transactions humans undertake. Some of the industries you may find smart contracts popping up in include banking, insurance, healthcare, and real estate. In fact, anywhere you find the need for a lawyer, you may only need the use of a distributed smart contract.
Emerging technologies are changing the way people do business. For more information about blockchain or smart contracts, subscribe to our newsletter and visit us at www.colemantechnologies.com.
BlueKeep is a malware strain that was first discovered in May 2019, and was patched in short order to prevent it from becoming another situation like EternalBlue. EternalBlue was the exploit that allowed WannaCry to have such a considerable impact, especially on healthcare providers in the UK. Despite this precedent, however, many hospitals neglected to apply the necessary patches--and that isn’t even the worst part.
The worst part is that the three systems that BlueKeep impacts (Windows 7, Windows Server 2008, and Windows Server 2008 R2) share one thing in common: they have all passed their end-of-life date, and therefore no longer receive security updates.
This makes this situation a two-fold disaster. Not only have patches been released to mitigate BlueKeep, the systems affected by BlueKeep should not be in use anyways.
Of course, it only gets worse, and paints an unfortunate portrait of medical IT. A reported 22 percent of BlueKeep-vulnerable devices are yet unpatched. Worse, 45 percent of connected medical devices remain vulnerable, making things like x-rays, anesthesia machines, and other care-driven technology a risk to use.
Lean on the IT experts at Coleman Technologies for assistance. We can help any organization ensure that their technology won’t put their operations or their patrons in harm’s way. Learn more about what we can do by calling us at (604) 513-9428.
In actuality, you’ve used a template every time you’ve opened a Microsoft Word document… the Normal template. However, you may want to use a different template to meet your different needs. If that’s the case, you’ll need to adjust some settings as you create your document.
As you select New from the File tab, you will be presented with a few options. One of them will be Blank document, but you also have the opportunity to utilize a huge variety of other templates that can be found in the application and then downloaded. Once you have done so, select your chosen template and your new document will be generated with that template’s contents. These can include:
Of course, this isn’t a comprehensive list of your options. Feel free to explore the different templates and their options to see all that these documents can do.
Once you have a few templates downloaded, you can even edit them to better fit your needs. To do so, all you need to do is open the template you want to edit (File>Open>This PC>My Documents>Open) and make your desired changes. Once that’s done, just Save and Close.
There are a few advantages to using templates that you should see significant benefits from, such as:
So, do you think you’ll do any investigating into templates in the future? Why or why not? Let us know in the comments, and let us know what other tips you would find helpful!
Your company’s data is one of its major assets, and you take quite a bit of effort to protect it. You deploy antivirus, firewalls, intrusion detection, and other security tools designed to mitigate exposure to malware, hackers, and other deplorable situations like:
The minute something gets through your network’s defenses, you are in deep trouble. If disaster hits your business and you don’t have a reliable backup, you could not only lose continuity, you could lose it all. This wouldn’t be so dire if you have a comprehensive business continuity strategy in place. Business continuity plans are just potential solutions to problems that threaten to take the business down.
There are hundreds of different situations that could result in substantial data loss, but irregardless of the situation your business is in, having a strong backup and recovery plan lets you be prepared for any eventuality.
Today, there are a lot of different ways that you can back up your data and applications, but there really is only one that offers onsite and offsite backup, incremental backups, and the ability to recover data on demand. This solution is what we call a BDR. Short for backup and disaster recovery, our backup service allows you to configure the backup solution to fit your company’s demands, while also providing all the high-end redundancy features that any business could need.
If your business is looking to protect its data from the litany of ways it can be corrupted or lost, the BDR is right for you. Call Coleman Technologies today at (604) 513-9428 for more information.
Let’s look at how kids behave for a moment… if told to partner up, they—almost automatically—gravitate toward their friends, the people they are comfortable spending time with. Your employees will do the same, both in and out of the office.
Collaboration greatly relies on some level of trust and familiarity, which is most effectively developed outside of the professional environment. Encourage your staff to socialize outside of work hours, or even treat them on occasion, on one condition: no shop talk. While your employees may not all be fast friends afterwards, they’ll understand one another much better and be able to work more effectively.
Speaking of efficacy, make sure your team understands what you expect from them in terms of results. This goes double when collaborative work is involved. A clear understanding of a task makes it easier to determine how to accomplish it, and how their combined efforts can best serve their purpose.
If you really want your team to work collaboratively, make the first move and involve yourself in the process. “Rank” or “position” should have no bearing on how able someone is to participate in a collaborative process, and there is no telling who could be struck with inspiration. Actively seek input from your team and demonstrate how you want your employees to work together.
While there’s a time for either, there is a difference between combining your resources to accomplish a given task and having your employees collaborate. The former is great if a lot of a single task needs to be finished quickly, but if a complicated process needs to be completed, it helps more to give the task to a group of people who have different proficiencies. This way, you have a better chance of the necessary skills being present in the group.
A team that doesn’t feel appreciated is a team that won’t accomplish much. Why would they, if it doesn’t seem to matter whether they excel, or put out a thoroughly mediocre performance? This is especially the case if a single member’s performance is publicly singled out, as though they did all the work.
To encourage your team to perform well as a group, make sure that the entire group receives some recognition of their combined efforts.
Regardless of how motivated your team may be to collaborate with one another, it just isn’t going to happen if they don’t have the opportunity or means to effectively do so. While this may have been a more reasonable obstacle in the past, today’s available technology invalidates any excuse your team may have… mostly due to the Internet serving as the greatest collaborative tool the world has ever seen. The easier the collaborative process is, whether you lean on an Internet-based application or an internal resource or both to simplify things, the more likely it is for your employees to work with each other.
Coleman Technologies is ready and willing to deliver the solutions you need to promote collaboration among your staff. Give us a call at (604) 513-9428 to hear more about your options.
Roger Seip, author of Train Your Brain for Success, took a proactive and prepared look at productivity by developing his Two-Hour Solution. The idea is to take two hours to plan out a schedule to follow each week, based on how your plans and goals culminated the week before. Investing this time should allow you to make the most of your available time to accomplish what you want to accomplish.
The reason that this is different than simply going over your calendar each week is the fact that, if guided by the Two-Hour Solution, you’re figuring out how the time you’re spending contributes to your goals. “Green time” is time that helps you generate financial capital, while your “red time” is the time that you spend preparing for green time, without generating any profit. To account for the wrench in the works that would ordinarily throw off your schedule, you also include “flex time” to provide a buffer. What’s left is your “re-creation” time, where you recover from your productive endeavors by doing the things you want to do.
Steven Covey is an educator and a businessman who came up with a philosophy to living a full life that can also apply to life in the office.
Consider your big priorities, your more flexible responsibilities, and your rote tasks in the workplace as large rocks, smaller stones, and sand, respectively. Your time is a bucket, ready to be filled with these items as you see fit.
Let’s say you decide to start with the “sand,” before trying to cram in the “rocks” and “stones.” Chances are pretty good that you won’t be able to accomplish very much at all, at least nothing of any circumstance. However, if you prioritize the more impactful rocks, then the stones, and fill in the rest of the space with your sand, your bucket—or workday—is then used as productively as possible, and anything you didn’t get to complete isn’t of consequence.
While there are countless variables that can potentially influence the amount of time a task will take to complete, you eventually get a feeling for the typical duration, right? So, some tasks can predictably take a significant amount of time, while others take almost no time at all to make it through. The idea of the Two-Minute Rule, thought up by productivity consultant David Allen, takes advantage of that difference. His strategy: if a task will take two minutes or less, do it.
If that seems too simple, it kind of is. The philosophy behind the Two-Minute Rule is to build up your motivation to tackle the larger responsibilities by successfully completing smaller tasks. Think about it—every task, regardless of how large it is, can be broken into smaller, more manageable chunks, chunks that can take mere minutes to complete. Once you’ve completed enough of these two-minute tasks, it only makes sense to see the greater responsibility through… and with the progress you’ve already made supporting you, completing it seems that much more feasable.
Entrepreneur and motivational speaker Mel Robbins devised this practice to help overcome the mental blocks that encourage us to procrastinate rather than doing things that are good for us. Robbins posits that, by hesitating, we put the brain into “protection” mode—by thinking about everything that needs to be done between point A and point B, your brain ultimately prevents you from doing what you need to do. However, if that hesitation can be avoided, your productivity (or, by Robbins’ original theory, your well-being) will see benefits.
Her solution is to close the gap that hesitation creates between your capability to do a task and your perception of that task. Her recommendation is to, quite literally, treat yourself like a rocket and count down to your action. Focus on counting down…5,4,3,2,1… and act immediately, before your thoughts get in the way.
Scientifically, by doing so, you are bypassing a behavioral process and resetting an established habit loop… allowing better, more productive habits to be created instead. Give it a try next time you encounter a task you want to avoid starting.
We’ll wrap up with another method that Roger Seip came up with. If you really feel you work better on a deadline, add a bit of a hurdle as you are scheduling your “green time” … give yourself less time than you think you’ll need. The pressure can help you to focus. Naturally, you need to avoid any flex time you have assigned for this to work.
What methods do you use to keep yourself focused and productive? Do any of these approaches sound like something you want to try? Let us know in the comments!
For the technology solutions that can also help you improve your practical productivity, talk to us! Give us a call at (604) 513-9428 to discuss your options.
Coleman Technologies has been serving the British Columbia area since 1999, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.
20178 96 Avenue, C400
Langley, British Columbia V1M 0B2
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