To keep your business running smoothly, even if something goes wrong—like a power outage, cyberattack, or other disaster—you need a reliable way to protect your data. That’s where data backup comes in. It’s important to make sure your backup is thorough and trustworthy so you can recover if things go south.
Have you ever accidentally deleted a file or had your computer crash? It’s a frustrating experience, right? Now, imagine if a major disaster—like a fire or data breach—struck and wiped out all your critical data. That’s where disaster recovery steps in to save the day.
You’ve probably heard us talk about the importance of backing up data for business owners, managers, and even everyday workers. This month, we’re focusing on incremental backups and why they’re a great choice for small businesses looking to protect their data.
Other than the innovative jump from tape, data backup hasn’t seen too many great leaps forward, so to speak. Sure, businesses don’t have to worry about resource-intensive manual backups anymore, but the standard approach is so rock-solid that innovation isn’t necessarily needed at this point. Today, we are exploring the backup and disaster recovery process and how modern-day solutions have made an effective tool even better.
Nostalgia is a powerful force. It can drive us to look to the past for things we once loved, such as the music we listened to over the years. However, what if the music you loved was lost forever?
This could be the case for many, as older hard drives that archive this music have been discovered to have failed. Let’s examine the situation to see what lessons any small-to-medium-sized business can learn.
In the wake of Hurricane Beryl, businesses have another reason to reflect on data backup, disaster recovery, and business continuity. Since the hurricane made landfall in Texas, despite being downgraded to a tropical storm, it still caused over $5 million in damage to islands across middle America.
Data backup is essential for any business, yet many employees might not fully understand how it works or what gets backed up. Today, let's clarify the basics of data backup and its importance.
Business can get messy, particularly when variables outside your control are involved, which could spell doom for your organization. We’re talking, of course, about instances where your organization might be under a particularly large threat—instances where your data is at risk, which could jeopardize your future. Thankfully, there are options to mitigate this risk.
Every organization faces operational challenges at some point. Numerous factors can lead to downtime, making a comprehensive data backup plan essential. This month's newsletter dives into the concept of business continuity and underscores the pivotal role of data backup within it.
We often discuss data backup and disaster recovery on our blog, and you may even be familiar with some of the terms and practices we throw around. Today, we want to take a closer look at the 3-2-1 rule and how it impacts your business’ ability to recover in the face of a disaster. Let’s dive in and see how the 3-2-1 rule can make or break your company’s data infrastructure.
When you suffer a data breach, you might wonder how you can possibly come back from such an event, especially if it leads to a network compromise. Can your business rebound effectively, and if so, what do you need to do to make sure that it doesn’t happen again? It all starts with understanding how much data you need to function, as well as how much downtime you can afford to suffer from.
If yours is like other businesses, you have a lot of different kinds of employees. Even your happiest employees get dejected when they can’t perform their normal job responsibilities. Some employees will take downtime as an excuse to put their feet up and collect their hourly pay, but most of your workers come to work to work and will grow impatient with large swaths of downtime.
A techy colleague of mine was taking advantage of a rainy weekend to update his internal infrastructure. For the sake of our story, we’ll call him Bobby. Bobby was migrating his entire server over to brand new hardware on a new rack. Without getting too technical, his server contained several virtual servers running in tandem, controlling his overall network, storing his data, and running his line of business applications. In other words, it was critical to his business. If it were to go down, his employees would be nearly crippled.
Data loss can happen a few different ways. Malware can cause irreversible data loss, and ransomware can cause reversible data loss, provided you pony up the ransom to hackers. Your end-users can mistakenly cause data loss by overwriting or deleting data, but a disgruntled employee could do even more damage intentionally. Your data is stored on delicate, mechanical devices that are extremely sensitive to shock and damage. Hard drives don’t last forever and will eventually fail, so if your data is only stored in one place, it’s just a matter of time.
A BCP is a plan that will be enacted in any situation that causes the business’ operation to be interrupted. This could be as simple as a deleted file, but it could also be enacted in situations where the health of the business is in grave danger. Having a comprehensive BCP in place helps eliminate the confusion that could further hurt your business when the going gets rough.
Your company’s data is one of its major assets, and you take quite a bit of effort to protect it. You deploy antivirus, firewalls, intrusion detection, and other security tools designed to mitigate exposure to malware, hackers, and other deplorable situations like:
The minute something gets through your network’s defenses, you are in deep trouble. If disaster hits your business and you don’t have a reliable backup, you could not only lose continuity, you could lose it all. This wouldn’t be so dire if you have a comprehensive business continuity strategy in place. Business continuity plans are just potential solutions to problems that threaten to take the business down.
There are hundreds of different situations that could result in substantial data loss, but irregardless of the situation your business is in, having a strong backup and recovery plan lets you be prepared for any eventuality.
Today, there are a lot of different ways that you can back up your data and applications, but there really is only one that offers onsite and offsite backup, incremental backups, and the ability to recover data on demand. This solution is what we call a BDR. Short for backup and disaster recovery, our backup service allows you to configure the backup solution to fit your company’s demands, while also providing all the high-end redundancy features that any business could need.
If your business is looking to protect its data from the litany of ways it can be corrupted or lost, the BDR is right for you. Call Coleman Technologies today at (604) 513-9428 for more information.
Did you know there are entire websites out there, devoted to providing the default factory passwords for different devices? They aren’t on the Dark Web, either - this is on the visible, indexed Internet. Imagine if I were to come in with some idea of what brand of routers you had… if I had the right default credentials with me, I could easily access your router and wreak havoc in your business.
You need to consider every potential access point into your business and ensure it is properly secured. The same goes for any online accounts associated with your business, like cloud storage. Take the time to make sure that everything is secured with a password that meets best practices, and if memories are an issue, use a reputable password manager to simplify the task for your employees.
This also goes for your physical location. Many access control solutions exist that enable you to keep track of who accesses a certain area, and when, with the added benefit of keeping those without authorization out.
Many people may assume that, once they’ve installed an antivirus/antimalware solution, they are all set. The trouble is, more malware is being developed all the time, and there’s a good chance it is being developed to help the malicious software get past your antivirus. As it happens, the developers of the antivirus are aware of this, and frequently add new threat definitions to the software to make it more effective.
However, all the threat definitions in the world will do diddly-squat if your antivirus solution isn’t updated to include them. This is why it is important to keep an eye on your network’s health and take the time to check that you have the latest definitions included.
Finally, you have the nuclear option against malware… mutually assured destruction, that only you can recover from. That is, as long as you’ve been maintaining a proper backup.
If you should fall victim to a malware infection, completely wiping your devices and quite literally starting from scratch with them is your best hope of getting rid of it. However, in order to keep yourself from crippling your own business while doing so, you need to maintain an ace in the hole. By keeping a backup that passes best practices, you can be sure to have your data if you have to sacrifice your original copy.
Coleman Technologies can help you do all of this, and more. Reach out to us at (604) 513-9428 to learn more.
As we have done throughout this series, we will compare the experience that a managed service provider is able to deliver, compared to the alternative.
Brennan’s business gathers and stores a substantial amount of data, as most businesses do. His business relies heavily on this data, as he runs an organization which depends on client contacts. To store all of this data, Brennan decides to do some research and build his own server. He understands the basics, and begins work. Not only does this take up a large amount of space, it also requires an absurd amount of power to operate. This makes the office unbearably hot. Furthermore, Brennan hooks up connections incorrectly causing equipment failure. This is not covered under warranty, and the initial cost of setting up a server is astronomical.
On the other side of the town, Dale works in the music industry. His business decides to go with managed services. Dale is quickly connected with a trustworthy, dependable cloud service. He is then able to store all of his data and applications in the space provided by this service. It only costs a minimal monthly fee in comparison to the initial cost a server build would require.
Let’s assume both Brennan and Dale are given the same set of circumstances. A flood causes both businesses to be completely under water. How differently will these two business owners handle this disaster?
Brennan, panic stricken, attempts to grab whatever equipment he can salvage. His business relies entirely on the information stored within his computers. He is only able to get a small number of computers operating again, and since all of his data was in-house, nearly all of it is destroyed. Brennan’s business is in some truly dire straits.
Dale immediately begins his backup and disaster recovery plan. His plan has been tested recently, so he is confident that his entire business can operate off-site. All of his data is stored in the cloud, which means it is all accessible anywhere there is internet. Dale’s cloud service also goes the additional mile of storing his data in an additional place. This ensures that there truly is a backup, and the same disaster that causes a backup plan to be utilized does not destroy the backup data.
The process of combining seeming less unrelated data into a singular platform is data warehousing. This process helps businesses fuel their analytics as well as their business intelligence platforms. These platforms are turning into some of the most important tools a business owner can utilize, as they provide immense value by providing decision makers a thorough knowledge base.
This processing requires a bit of computing power. In fact, it requires more computing power than Brennan’s entire home-made system is able to muster up. Since Dale utilizes managed services, he has no issues accomplishing his goals. His provider’s flexibility ensures he is able to adjust his infrastructure as needed.
In the next part of our series, we will be discussing how a managed service provider can assist with IT procurement. Coleman Technologies is always available to answer any questions you may have, so give us a call at (604) 513-9428 today!
1. Compliance Concerns
First, you need to be sure that your data is not only stored securely but is also sent back and forth to your backup solution properly. This is especially true if your industry is subject to any government mandates concerning how data must be handled, as the penalties for non-compliance can be just as severe as the influence of data loss would be.
Whether you manage your own solution or leverage a vendor to keep your data securely backed-up, the same severity applies. The size of your business has no influence, either, despite many smaller organizations having a difficult time keeping up with these regulations. These businesses are especially benefited by the availability of outsourced IT resources, as these providers are better prepared to see to these compliances and minimize any risk.
2. Costs and Scalability
It is also important to recognize your needs, including the costs that fulfilling those needs may incur (like how much a cloud provider charges for you to download your backed-up data). Before you select a particular cloud provider, make sure that you have considered all of these charges.
Furthermore, a backup solution that can only keep you safe from major disasters is one that overlooks a huge percentage of the actual issues you are apt to face. Sure, ransomware attacks and fires happen, but so do hard drive failures and other causes of small-scale data loss. Every strategy you enact needs to be documented properly, with useful information shared clearly, succinctly, and actionably.
3. Lack of Management or Testing
If your company is ever in the position that it needs to lean on a data backup, they’re going to need to lean on a leader to ensure that this process goes without a hitch. In many cases, this role would fall on your shoulders - but what if something goes down while you (or whoever is in charge of managing the recovery process) aren’t there?
This is why you need to keep a comprehensive, up-to-date plan prepared for just this occasion, a hard copy ready to be referenced on-site as well as one digitally stored in your backup files.
In addition to this preparation, you also need to make sure that the backups you’ve prepared actually work in the first place. A backup will do you no good if you can’t recover the data from it, after all. Make sure that, just as you would a fire drill, you practice utilizing the backup on occasion.
How Coleman Technologies Can Help
We have the expertise and capability to put together just this kind of strategy for you and your employees to leverage. That way, you can be confident that your disaster recovery won’t just be a new disaster to deal with. Reach out to us at (604) 513-9428 to learn more today.
Let's look at the definition of disaster.
A calamitous event, especially one occurring suddenly and causing great loss of life, damage, or hardship, as a flood, airplane crash, or business failure.
To Coleman Technologies, a disaster is anything that involves a major loss of data or major downtime. When one of our clients experience a server malfunction that leaves most employees sitting idle unable to work, that is a disaster.
Downtime is a very terrible expense to not try to avoid. Try this simple formula for yourself:
Number of Employees Affected by an IT Outage X Average Employee Hourly Cost (NOT WAGES)
+ Average Company Hourly Income X Percentage of Income Lost Due to the IT Outage
This simple formula will tell you about how expensive every hour of downtime is for your company. The hardest value in the formula is understanding the percentage of income lost. Not all companies might have a figure, but you will want to consider it as you do the math. This doesn't include the cost of repair, consultation, parts, or any of the remediation required to get things back up and running.
Disaster can strike from any direction. Hard drives can go, data can be corrupted, hardware can fail, and networks can go down, and systems can become infected with viruses and malware. User error can cause disaster, as well as theft and other malevolent activity. While companies should take precautions to safeguard themselves against threats both external and internal, and managed maintenance can prevent a lot of foreboding issues, having a solid disaster recovery plan can mean faster turnaround when there is devastating downtime.
Employing a disaster recovery plan starts with the data - your most important IT asset. Computers can be replaced, hardware can be repurchased and software can be reinstalled. Your data is the culmination of countless hours of work by all of your employees ever. It's no wonder why most businesses that suffer a major data loss go out of business within the first year. You can lose your credibility, and things go into disarray. Data needs to be backed up.
Your backed up data should be archived regularly offsite. Most importantly, your backup solution needs to be easy to test, and tested regularly. You don't want to find out your backups are corrupted when it is too late.
The time to put together your company's disaster recovery solution is now. Contact Coleman Technologies at (604) 513-9428 to talk about solutions for safeguarding your data and your business in the event of a disaster, large or small.
Coleman Technologies has been serving the British Columbia area since 1999, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.
20178 96 Avenue, C400
Langley, British Columbia V1M 0B2
Mon to Fri 7:00am to 5:00pm
