Coleman Technologies Blog

Blogs on IT Support and Cybersecurity for Small Business

Insights on cybersecurity, AI, and IT strategy to help business leaders reduce risk, improve performance, and make better technology decisions.

Is Your AI Doing More Harm Than Good?

Is Your AI Doing More Harm Than Good?

Let’s face it: AI is currently being jammed into every single piece of software we touch. While you can escape the hype cycle at home, it’s nearly impossible to avoid at the office.

Just because a tool features artificial intelligence doesn't mean it's actually intelligent for your business to use it. We have officially hit the point of diminishing returns. If you want to keep your operations running smoothly, you need to know how to spot the bloat—and how to eliminate it.

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Patch Management Services for Burnaby Business Owners: The Breach That Starts With "Remind Me Tomorrow"

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Most cyberattacks do not begin with a brilliant hacker or a Hollywood-style break-in. They begin with a small button that reads "Remind Me Tomorrow." Strong patch management services for Burnaby business owners close that gap before an attacker walks through it.

The Update You Postpone Is the Door You Leave Open

When a software vendor releases a patch, it publishes a public notice describing the flaw being fixed. That notice doubles as a roadmap. Attackers read the same release notes you do, then scan the internet for systems that have not applied the fix.

This is why unpatched software remains one of the most dependable ways into a business network. According to the Verizon 2025 Data Breach Investigations Report, exploitation of vulnerabilities was the initial point of entry for roughly 20 percent of breaches. Research from the Ponemon Institute found that close to 60 percent of breach victims trace the incident back to a known vulnerability that already had a patch available.

Consider what that means. The fix existed. It simply was not installed. For a small or mid-sized company in Burnaby, that single delay can separate a quiet Tuesday from a week of downtime.

The clock favors the attacker. Within hours of a patch release, automated tools start probing for machines that have not updated. A flaw that was secret on Monday becomes a published target by Wednesday, and the businesses still running the old version turn into low-hanging fruit. Speed of response, not size of budget, decides who stays protected.

Why "Remind Me Tomorrow" Becomes a Standing Invitation

Owners and office managers postpone updates for understandable reasons. A patch lands in the middle of a busy quarter. The notification appears while someone is closing the books or serving a client. Worrying that an update might break a working system feels more pressing than a threat no one can see yet.

That instinct is human, and it is widespread. A survey reported by Automox found that 81 percent of CIOs and CISOs have delayed a patch to avoid disrupting operations. Each delay feels reasonable in the moment. Together, they build a quiet backlog of open doors that grows a little wider with every skipped cycle.

The trouble is that a backlog has no natural end. One postponed update becomes three, then a dozen, until no one is sure which systems are current. By then the safest assumption is that several are not.

Patches tend to pile up for a handful of predictable reasons:

  • An update might interrupt a critical application, so it gets pushed to a quieter week that never arrives
  • No single person owns the patching schedule, so updates fall between roles
  • Devices that travel home with staff rarely sync on a consistent schedule
  • Older software no longer receives fixes, yet stays in daily use anyway
  • Manual tracking across laptops, servers, and phones leaves blind spots

The Window Between a Fix and an Attack

Speed is where this gets uncomfortable. Mandiant's M-Trends research places the median time to exploit a newly disclosed vulnerability at roughly one day. Meanwhile, analysis from Indusface shows the average time to remediate a critical vulnerability stretches past 60 days, and 32 percent of identified vulnerabilities sit unpatched for more than 180 days.

Set those numbers side by side and a gap appears. Attackers move in days. Many businesses respond in months. That stretch of unprotected time is where most preventable incidents happen. Reliable patch management services for Burnaby business owners shrink that window from months to days.

Why Burnaby Companies Sit in the Gap Longer

Smaller organizations rarely staff a dedicated vulnerability team. Larger enterprises assign people to track, test, and deploy fixes around the clock. A growing firm in the Fraser Valley usually folds that work into an already full plate, which widens the window even further.

A few figures put the stakes in plain terms:

  • Around 20 percent of breaches start with an exploited vulnerability, per Verizon
  • Close to 60 percent of breaches involve a flaw that already had a patch available, per Ponemon
  • About 32 percent of ransomware incidents trace to unpatched software, per Sophos
  • Roughly 32 percent of vulnerabilities remain open past 180 days, per Indusface

One Overlooked Laptop Is Enough

A patching program is only as strong as its least-updated device. One forgotten laptop, a server skipped during a hectic month, or a personal phone carrying company email can hand an attacker the foothold they need. From that single device, movement across the rest of the network is often straightforward.

This is why coverage matters more than effort. Patching most of your systems most of the time still leaves a dependable way in. A program that misses even a small slice of devices invites the very breach it was meant to prevent.

Ransomware Rewards a Missed Update

Ransomware crews favor easy entry, and unpatched systems are the easiest of all. The Sophos State of Ransomware report identifies unpatched software as the technical root cause behind 32 percent of ransomware attacks. These groups run automated scans that fingerprint outdated software versions, then strike the moment they find a match.

For a Burnaby firm in law, accounting, construction, or any field handling sensitive records, a ransomware event does more than freeze files. It interrupts billing, stalls projects, and shakes client trust. Recovery often drags on for weeks while the work that pays the bills sits idle.

Compliance and Coverage Hang on It

Patching is no longer just a security habit. It is a compliance expectation. Privacy rules such as PIPEDA require businesses to protect personal information with reasonable safeguards, and regulators tend to view a known, unpatched flaw as a failure of basic care.

Cyber insurance carriers have tightened their terms in the same direction. Many now require documented patch management as a condition of coverage, and a breach traced to a missing update can reduce or void a claim. This is where steady patch management services for Burnaby business owners matter most, protecting both the network and the policy meant to backstop it.

Signs that your update routine has fallen behind:

  • You cannot name the last time every device received an update
  • Staff laptops display update prompts that linger for weeks
  • Your team still runs software the vendor no longer supports
  • No report shows which machines are current and which are not
  • Updates depend on someone remembering rather than a system enforcing them

Building a Patching Routine That Holds

Effective patching is less about heroics and more about consistency. The aim is a repeatable process that covers every device, applies fixes quickly, and proves the work was done. A routine that depends on memory will eventually fail. A routine backed by automation and reporting holds up under a busy week.

The shift in mindset is the hard part. Many leaders treat updates as a chore to squeeze in when time allows. Treated instead as a scheduled, monitored discipline, patching stops being a scramble and becomes a quiet background process that simply runs.

What Proactive Patch Management Delivers

A managed approach replaces guesswork with structure. Patches get tested on a small group first, then roll out across the company on a predictable schedule. Reporting confirms coverage, so nothing slips through unnoticed. When a regulator or insurer asks for evidence, the answer is a document rather than a shrug.

Strong patch management gives a growing company:

  • Automated deployment across laptops, servers, and mobile devices
  • A short testing step that catches problem updates before wide release
  • Coverage for remote and hybrid staff, not only office machines
  • Clear reporting that satisfies compliance and cyber insurance requirements
  • A named owner accountable for keeping every system current

How a Reliable Patching Program Is Built

A dependable patching program shares a few traits, whether the work is handled in-house or through a managed provider. Updates are inventoried across every device, applied on a set schedule, and tested on a small group before wider release. Coverage reaches remote and hybrid staff, not only office machines. A documented record shows what was applied and when, which matters the moment an auditor, a regulator, or an insurer asks for proof.

The model that fits depends on the business. A company with an internal IT resource may need tools, overflow capacity, and reporting that keep patching consistent without replacing staff. A company without one may need the whole process owned from start to finish. Either path leads to the same measure of success: every system current, with evidence to show it.

Pairing patching with broader security layers and regular technology reviews keeps updates from living in isolation. When the work is treated as one part of a planned routine rather than a reaction to the latest alert, the backlog stops growing and the window attackers rely on stays narrow.

Strong patch management services for Burnaby business owners rarely make headlines, and that is the point. The measure of a good program is what does not happen: the breach avoided, the downtime prevented, the quiet Tuesday that stays quiet. For any growing company, that kind of quiet is worth building on purpose.

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Your Team Hates Your New Technology Investment

Your Team Hates Your New Technology Investment

Business owners often make technology investments in a vacuum. You look at the metrics, you see the potential return on investment, and you purchase the platform. Two months later, everyone is still quietly reverting back to their old spreadsheets. You might want to mandate the new software and lock down the old files, but mandating the platform is not the core issue. The problem is that your team does not see the tool as a way to make their workdays easier.

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Is Your Data Actually Safe? With the 3-2-1-1 Method, Yes

Is Your Data Actually Safe? With the 3-2-1-1 Method, Yes

Most business owners I talk to have some form of backup. Maybe it's an external drive plugged into a server, or perhaps everything is saved in the cloud. While these are great starts, they often have a single point of failure. If your office has a fire, that external drive is gone. If a user accidentally deletes a folder and it syncs to the cloud, that data might be gone before you notice.

To make a backup "trustworthy," we use a framework called the 3-2-1-1 Rule. It sounds like a football play, but it’s actually a recipe for peace of mind.

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Secure Your SMB Data with Mobile Device Management

Secure Your SMB Data with Mobile Device Management

It’s almost impossible to find a workplace these days where mobile devices aren’t part of the furniture. We use them for everything from checking email between meetings to approving contracts while waiting for a latte. When done right, giving your team the ability to work from anywhere is a massive win for productivity.

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Are Hidden Workplace Pressures Eroding Your Business Security?

Are Hidden Workplace Pressures Eroding Your Business Security?

Realistically, the biggest cyberthreats you are likely to face will be born within your office. This is not to say that you’ve actually hired a team of cybercriminals posing as good-intentioned employees… In many cases, the issue actually stems from how good-natured your employees are.

In their drive to prove their worth, these team members can develop habits that counterproductively harm your organization. Let’s dive in and discuss a few ways this happens, and what can be done about it.

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Your Data is Truly Everywhere… So Be Careful What You Throw Out

Your Data is Truly Everywhere… So Be Careful What You Throw Out

There’s a lot of hardware in the modern business setup, and most of it is computerized to some degree. As such, ridding your business of any of it has become a more involved process than it once was… all in the name of data security.

The simple fact is that more devices than ever have memory, which can easily cause serious problems if you are not careful.

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The Definitive 30-Day Guide to Security-First New Hire Onboarding

The Definitive 30-Day Guide to Security-First New Hire Onboarding

Every business owner knows that a new hire’s first few weeks set the tone for their entire career with the company. While you’re busy teaching them the ropes of their new role, there is something else just as vital to cover: keeping your company data safe.

Building a security-first culture doesn’t have to be intimidating. Here is how to navigate the first 30 days to ensure your new team members start off on the right foot.

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How to Find Those Pesky Lost Files

How to Find Those Pesky Lost Files

Misplacing a file can be annoying and stressful, especially if that file is important. On complex networks, it could potentially be in multiple different locations, perhaps on a local network device or somewhere in the cloud. In moments of dire need, knowing how to locate such important files makes you a standout (and standup) employee, so let’s explore ways to find “lost” files, even if they’ve seemingly disappeared into the ether.

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Tax Season Cybersecurity for White Rock BC Businesses: That CRA Email Isn't From the CRA

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Right now, across British Columbia, businesses are pulling together T4s, financial statements, and sensitive payroll data. Cybercriminals know this, and they’re counting on it. Tax season cybersecurity for White Rock BC businesses has never been more critical, especially when the Canadian Anti-Fraud Centre reports that only 5% to 10% of all fraud and cybercrime incidents in Canada are ever reported. The other 90% to 95%? Those victims stay silent, making the problem look far smaller than it actually is.

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Efficiency is Often the Silent Enemy of Security

Efficiency is Often the Silent Enemy of Security

In every office, there is a hero. They are the ones who clear their inbox before they leave, manage five Slack threads simultaneously, and pride themselves on a five-minute response time. We value these people because they make things happen. Unfortunately, that same high-speed, can-do attitude is exactly what hackers are looking for.

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How to Not Tank Your Cognitive ROI

How to Not Tank Your Cognitive ROI

Have you ever reached for your phone to check a quick notification, only to look up forty minutes later feeling drained, agitated, and behind on your schedule? For a business owner, this is more than just a bad habit, it’s a thief. While you are busy protecting your revenue and managing your team, these habits serve as an invisible tax on your focus. 

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Why Percussive Maintenance is Killing Your Technology

Why Percussive Maintenance is Killing Your Technology

We’ve all been there: the Wi-Fi drops during a high-stakes meeting, or the TV remote ignores your commands for the tenth time. In a moment of pure frustration, you give the device a love tap, and—as if by magic—it starts working again.

Whether you call it percussive maintenance or just asserting dominance, that physical jab feels like a victory. While that slap might provide a temporary fix, you’re actually playing a high-stakes game of planned obsolescence.

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Are Your Team Members Too Afraid to Do Their Jobs?

Are Your Team Members Too Afraid to Do Their Jobs?

We’ve all been there. You’re flying through your inbox, trying to reach inbox zero before a meeting, and you click a link in a shipping notification. The page doesn't load quite right. You stare blankly and your anxiety spikes.

That moment happens a lot and it is a fork in the road for your company’s security. In many organizations, that employee’s next thought isn’t: “I should report this,” it is: “If I tell anyone, I’m going to get fired.”

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Who's Pulling the Strings? Understanding and Fighting the Digital Algorithm

Who's Pulling the Strings? Understanding and Fighting the Digital Algorithm

You've heard the grumbling, seen the memes, and probably even felt it yourself: that vague, all-powerful entity known as the algorithm. It's blamed for everything from political polarization to your inexplicable obsession with people eating military rations. What exactly is it, and what digital giants are pulling its strings?

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Don’t Fall for These BYOD Dangers

Don’t Fall for These BYOD Dangers

Bring Your Own Device (BYOD) is a solution that has grown more popular over the past decade or so, primarily because more employees already own devices capable of running work-related applications. The employee gets to use a device they already know and love, while the employer saves money from the cost of equipping that employee. That said, the security risks associated with BYOD can undermine an ill-prepared implementation and open the door to potential legal action.

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How to Make Sure Updates and Patches Don’t Create More Problems

How to Make Sure Updates and Patches Don’t Create More Problems

If you want your devices to keep running smoothly, including utility and security, you need to ensure they are updated. Updates sometimes cause problems beyond what they solve, however. What looks like a routine patch or update could impact your important applications, and if you’re not careful, you could potentially cause a downtime scenario simply by being proactive with your updates.

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The 3-Legged Stool That Is Business IT Security

The 3-Legged Stool That Is Business IT Security

In a lot of ways, your business’ IT is just like a chair; you want it to feel stable, steady, and secure, not unbalanced and unsteady. In particular, a reliable security strategy depends on three legs: your people, your processes, and your technology. Let’s look at how you can use this “stool” approach to IT security to improve your company’s resiliency to potential threats.

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Most of Cloud Security Boils Down to the Provider (But Not All)

Most of Cloud Security Boils Down to the Provider (But Not All)

We often publish articles about the cloud and how it’s impacting the world of business, but one thing you can never get away from is how important security is to this mission. Regardless of the use, the cloud is only helpful if it’s secure, and it can actively hold your business back if you neglect this important aspect of its operations.

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This Is Why You Can’t Rely on Local Backups

This Is Why You Can’t Rely on Local Backups

A backup is mandatory for any business, but not all backups are the same. You’ll want to be prepared for more than just a simple server crash; you’ll need geographical redundancy that can protect your business even in the face of disasters that destroy your servers or physical location. Yes, local backups are helpful, but you’ll need the power of geographical redundancy to overcome the most horrific disasters that could strike your business.

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About Coleman Technologies

Coleman Technologies is a managed IT and cybersecurity partner for growing businesses that can’t afford downtime, breaches, or guesswork. For over 25 years, we’ve helped organizations across British Columbia run stable, secure, and scalable technology environments—backed by 24/7 support, enterprise-grade security, and clear accountability. We don’t just fix IT problems. We take ownership of them.

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