We take your data very seriously, even before you are a client.
This privacy policy describes how Coleman Technologies Inc. collects, uses, and protects any information about you. We generally gather this data in one or more of the following ways:
You provide information to us directly, such as filling out an online form or sending us a message via our website.
Your computer or mobile device automatically sends us information through your Internet browser, such as your computer’s IP address or other technical information such as which web browser you are using and so on.
Our website keeps track of how you use our website or our services, such as which pages you visit, how frequently you visit, and so forth.
Coleman Technologies Inc. may change this policy at any time by updating this page.
This policy does not cover websites and services we host for our customers. For these sites, the site owner/customer is responsible for publishing and maintaining their own privacy policy.
In terms of your use of this website, Coleman Technologies Inc. (that’s us), act in the capacity of Data Controller. Where applicable, references to rights and obligations in this privacy policy are interpreted in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. If you have any questions or concerns about the data we hold about you, you may contact us in the following ways:
Phone: 604-513-9428
Email: [email protected]
Mailing Address: 20178 96 Ave C400, Langley Twp, BC V1M 0B2
Our Commitment to Data Privacy
As an IT solutions provider, maintaining and protecting private data is paramount, and a large part of our everyday focus. We are fully committed to protecting any data that is provided to us, including, but not limited to, personally identifiable information.
In order to operate efficiently for our prospects and clients, we need to gather data. This is a factor that allows us to serve our clients effectively. However, we only gather information that we feel is necessary to provide our services effectively or, to improve the experience of our prospects and clients.
We operate under the principles of ‘data minimization’ wherever possible, and only ask for the minimum amount of information required for us to provide our services effectively. We only retain and maintain data that we feel is necessary.
We aspire to be compliant with applicable data protection regulations, and whenever possible, to go above and beyond these standards to ensure the safest possible experience for those we engage with.
What We Mean by ‘Personal Data’
In this privacy policy, we will use the terms ‘data,’ ‘personal data,’ and ‘information’ interchangeably. All three terms refer to any information that allows us to identify you personally, and any information you choose to provide to us that fits that description. Examples of this include your name, email address, phone number, etc. We will always seek to gain your explicit consent to providing this information before we collect it from you, however this may not be the only legal basis on which we collect the data.
Other information we collect, such as your computer’s IP address or the general geographical location you are surfing from do not allow us to identify you directly, but we still consider this data under the umbrella of personal data when it comes to protecting your privacy and is treated as such.
Who We Share Data With
We only share data with those we absolutely need to, operating on a strict ‘need to know’ basis for all personal data that we work with. We only disclose personally-identifying information to people and organizations who have agreed, in writing, not to disclose it with others. Some of these people/organizations may be located outside of your home country. By using our website and services, you consent to the transfer of such information to them. The only people/organizations (data processors) that have been granted access to personal data are:
Employees of Coleman Technologies Inc. including but not limited to staff that provide sales, marketing, or support services, as well as internal administration.
Our web hosting technology suppliers provide the physical server infrastructure on which our website(s) operate. Primary hosting infrastructure is located in the United States. In the course of normal business operations, customer data may be accessed, processed, or stored in Canada. Where cross-border data transfers occur, we implement reasonable safeguards designed to protect personal information in accordance with applicable privacy laws.
Third-party contractors assisting Coleman Technologies Inc. with website development and marketing.
We hold additional Data Privacy Agreements with these companies as an additional layer of accountability in order to help ensure your data is secure.
We will not rent, trade, or sell your personally-identifying information to anyone.
In the case that we ever were to engage in any onward transfers of your data with a third-party data processor for a purpose other than which it was originally collected or authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.
Coleman Technologies Inc. may be required to disclose the personal data of an individual in the event of a lawful request by public authorities, including but not limited to meeting national security or law enforcement requirements.
Data Sharing Commitment
We do not sell personal information.
Coleman Technologies Inc. does not sell, rent, trade, or otherwise disclose personally identifiable information to third parties for marketing or promotional purposes, in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Personal information may be shared with third-party service providers or subcontractors only to the extent necessary to deliver requested products or services, support business operations, or meet legal and regulatory requirements. These parties are required, by contract or other appropriate safeguards, to protect personal information and to use it solely for the purposes authorized by us.
Mobile phone numbers, SMS opt-in data, and consent records are not shared with third parties or affiliates for marketing or promotional purposes. This information is used only to deliver communications explicitly consented to by the individual, in compliance with Canada’s Anti-Spam Legislation (CASL).
How Your Data Is Protected
We protect your data in a number of ways:
● Access control: We strictly limit access to personal data. Access is controlled by individual user accounts.
● Data encryption: The website is secured with Secure Socket Layer (SSL) encryption, which means that all traffic to and from the website is encrypted. Our administrative access is also encrypted and password protected.
● Dedicated security software: We have multiple layers of security software at both the server level and the website level in order to protect our website from malicious attacks. This software is responsible for limiting login attempts to our site and blocking potentially malicious attempts to access personal data.
● Internal IT security: We provide multiple layers of security for our internal IT to prevent the theft, corruption, and misuse of personal data, including but not limited to firewalls, encryption, and strict user access. Our staff is trained to handle all data as expected and any leniency is not tolerated.
● Content Delivery Network: We utilize a Content Delivery Network (CDN) in order to increase the performance of our website and to prevent malicious threats and attacks. Cloudflare may only collect technical data such as IP addresses and is not given access to personally identifiable information. This data is used to prevent malicious attacks from known abusive IP addresses.
Data Retention
We retain your personally identifiable information for as long as you maintain an account with us as a client or as otherwise necessary to provide you our services. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When we determine we no longer need to hold and maintain your personal data for the purposes described, we will delete it from our systems.
Users Under 18 Years of Age
We do not knowingly collect personal data online from individuals who are under the age of 18 without parental consent. If you become aware that an individual under 18 years of age has provided us with personal information without parental consent, please contact us. If we become aware that an individual under the age of 18 has provided us with personal data without parental consent, we will take steps to remove the data as permitted by law.
Access to Your Personal Data
If you have directly provided personal information to us (such as completing an online form, or by contacting us directly over the phone or email), you have a number of rights over the personally identifiable information that we hold:
● You have the right to obtain from us confirmation about whether any such data is being held.
● You have the right to require that we provide you with whatever data we are holding/processing about you, including the right for that data to be transferred to another data controller.
● Even if you have consented to us processing your personal data, you have the right to withdraw that permission at any time.
● You have the right to require us to rectify any incomplete or incorrect information held about you.
● You have the right to require us to erase the data held about you (the ‘right to be forgotten’).
In the situation where we collect personal data automatically (such as from your internet browser or via internet cookies or other similar technologies):
You have the right to object to the legal basis upon which we are collecting this data, and we have an obligation to consider and respond to that objection.
You have the right to request the prevention of further processing of your data while your objection is considered.
You have the right to make a complaint to the relevant data protection authority.
Links to Other Websites
Occasionally, at our discretion, we may include or offer third-party products or services on our site. We may also mention third-party websites and entities in our content (such as our blog). These third-party websites will have separate and independent privacy policies. We have no responsibility or liability for the content or activities of these sites.
Types of Personal Data We May Collect, and How We Collect It
Website Forms (Contact, Support Requests, Registrations, Blog Comments, Etc.)
We have various forms on the website that enable you to contact us, request support, inquire about products/services, or register for events and offerings. We ask for a number of pieces of personal information, such as your name, email address, and other contact details. For obvious reasons, this information is required for us to respond to your request.
Depending on the nature of the form, we may ask for other information that will further help us serve you (such as asking what services you are interested in, the size of your business, etc.)
Account Logins
Some features of our website require login access, and thus require a user account to be created. This user account allows you to log in to the website. Individual users are granted different permissions through our access control, and different functionality is available depending on the user. For example, if you register to get access to a free document, it creates a login account so you can log in and access that document again later. Some functionality also includes administrating or contributing towards the website content (such as a blog author).
The purpose of these user account logins is to keep your personal data behind a login that requires a password, and to protect the integrity of our website and its visitors.
Data collected for these logins consists of your email address (which in most cases, doubles as your username), and your name at minimal. Passwords are reset through a temporary link that is emailed to the user on request.
If you do not register for an account, submit any forms, or engage us to become a client, no such data will be collected in this regard.
Technical Data
Our system will log a record of your visit in our server logs when you visit our website. Typically, this record will include the IP address associated with your device and the internet browser and version of that browser you are using.
Keeping server logs is a very common practice. These logs are used to monitor the technical resources and activity on the server that hosts the website, as well as to detect and attempt to prevent fraudulent activity such as Distributed Denial of Service attacks. This data is sometimes used to diagnose technical issues and identify patterns of behavior, for instance, identifying repeated malicious attempts to log into the website or access a file.
We also note IP addresses when forms are submitted to detect malicious and fraudulent activity and attempt to prevent spam submissions.
We utilize a Content Delivery Network (CDN) in order to increase the performance of our website and to prevent malicious threats and attacks. The CDN may only collect technical data such as IP addresses and is not given access to personally identifiable information. This data is used to prevent malicious attacks from known abusive IP addresses.
IP addresses do not allow us to identify you personally, and in many cases, your IP address will routinely change as it is dynamically allocated by your internet service provider. We do not use our server access logs to determine an identifiable individual. While IP addresses may be considered personal information under certain privacy laws, we do not use IP address data to identify individuals.
Third Party or Publicly-Available Data
We may obtain certain data about you from third-party sources that lawfully collect and provide such information in order to improve our services and customize our website and marketing experiences for you. We may combine this data with the data you provide us in order to enhance your experience and improve our services.
Online and Offline Communication
When you communicate with us to inquire about our products and services, or otherwise utilize our products and services, we may collect personally identifiable information in order to communicate with you about our products and services. This information includes, but is not limited to, your name, email address, and phone number.
SMS Messaging & ComplianceText Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with applicable anti-spam and electronic communications laws, including Canada’s Anti-Spam Legislation (CASL) and, where applicable, the Telephone Consumer Protection Act (TCPA).
Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.
Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
Help & Support:
• Reply "HELP" for assistance or contact us at {{location.email}}
• Customer support is available during regular business hours
Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For clarity, text messaging originator opt-in data and consent records may be processed only as necessary to deliver messages through authorized messaging service providers, carriers, and aggregators that support our SMS services. This information is not used or disclosed for any other purpose.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
Cookies & Similar Web Tracking Technologies
Our website utilizes cookies and other technologies to better understand how users are using our website and services. This technology can be an essential part of providing certain online functionality. Cookies are small files placed on your device that allow us to tell when you have visited a particular page or performed a particular action (such as submitting a form or clicking something).
Most websites utilize cookies and other tracking technologies to provide useful insight on how the website is being used. They allow us to improve the personalization of your experience over time. There are several types of cookies:
Session cookies: These cookies expire at the end of your browsing session and allow us to link your actions during a particular browsing session.
● Persistent cookies: Persistent cookies are stored on your device between browsing sessions and allow us to remember your preferences or actions across multiple sites.
● First-party cookies: These cookies are set by the specific site you are visiting.
● Third-party cookies: Third-party cookies are set by a site other than the one you are visiting.
As a user, you can influence how cookies are used on your device. Most internet browsers (such as Chrome, Firefox, Safari, Edge, Internet Explorer, etc.) allow you to adjust preferences for whether to allow or block website cookies. You may also remove any cookies that have already been set. We advise you to take the necessary steps from within your web browser’s settings to block all cookies from this site if you wish to avoid the use of cookies from our website.
We have incorporated a clearly-indicated message on our website that allows you to easily indicate whether or not you consent to cookies to be set on your device. This message will display on your first visit, allowing you to opt out of cookies.
It is necessary for us to set cookies for our site to remember your preference for whether to allow cookies or not.
Until you consent to allowing cookies, only essential cookies and those that do not contain/track any personally identifiable data will be set when you first visit our website. If you accept and consent to cookies being used, or continue to use our site beyond this cookie consent box (by scrolling, clicking off of it, clicking links, etc.) then you are consenting to the use of cookies, and we will set other non-essential cookies as described here.
Cookies used for analytics may use non-personal data that is not directly linked to you. We use analytics technologies to improve our site and services.
Web Beacons
We may use small graphic images (also known as “pixel tags” or “clear GIFs”) that we use in conjunction with cookies to identify the behavior of users on our site.
Website Analytics
We utilize Google Analytics to provide useful insights on our website traffic and to understand what people do when on our website. When anyone visits our website, information such as which pages they look at, how long they spend on the site, and what drove them to our website, etc.) is sent to Google Analytics (which is controlled by Google). This information is anonymous and does not contain any personally identifiable information.
There is no way for to identify an individual from the data. The data consists of data from any and all traffic on the website.
This analytics data is not personal data, and we do not specifically ask for your prior content.
Google Services
We also use several other Google services on our website. These services include:
● Google Recaptcha: Certain web forms, registrations, and logins may utilize Google’s Recaptcha service. Recaptcha is a solution that makes users type in randomly scrambled characters or click an ‘I Am Not A Robot’ checkbox when submitting information to the website. This security measure prevents the abuse of our forms by spammers and automated programs.
● Google Fonts: Google Fonts is a service that allows websites to utilize a library of web fonts beyond the standard set of fonts included within most web browsers and devices. This enables us to convey our content to you in a consistent fashion across the many devices and web browsers out there.
● Google Maps: We may display dynamic geographic maps on our website to show our location(s).
These Google services cause our website to make a connection between one or more Google servers, and may result in Google placing cookies on your device.
Facebook and Social Media
Like many businesses, we use social media as a form of marketing and communication to our clients and prospects. Our site may use social media cookies from Facebook, Twitter, and LinkedIn.
Facebook places cookies in your browser, and we may use these cookies to understand the effectiveness of social media campaigns that we operate.
If you are logged into Facebook when you view our site, Facebook will know when you visit us. Facebook does not provide us with access to your personal data that, as you have consented to share it with Facebook, and not us. We do, however, get to see anonymous data about the number of people who interact with our Facebook advertising and other social media activity.
Because these cookies depend on you being logged into Facebook when you view our website, we do not specifically ask for your prior consent. If you are not logged into Facebook when you view our site, it is not possible for us to gather any personal information about you based on Facebook’s cookies.
Facebook may utilize cookies, web beacons, and other technologies to collect or receive information from websites you visit.
You can review Facebook’s privacy policy here. (https://www.facebook.com/about/privacy/)
How to opt-out of Facebook interest-based advertising on your browser or mobile device: https://www.facebook.com/help/568137493302217
About Ads: http://www.aboutads.info/choices
Your Online Choices: http://www.youronlinechoices.eu/
You can always use your browser’s ‘private’ or ‘incognito’ mode to browse websites anonymously.
If you disable marketing cookies on this site, it does not mean that you will not see our ads, it just means that they will not be personalized based on your Facebook activity.
What We Do With The Data We Gather
As mentioned, we use the data we collect to improve our services and user experience. We also collect and maintain personally identifiable information from our customers (and prospective customers) to deliver a personalized level of service. We also utilize this data for sales, marketing, and advertising purposes. This does not include the sale, rental, or sharing of personal or mobile information with third parties for marketing or promotional purposes. The processing of this data is necessary to achieve the legitimate interests of the organization, and relates to the legitimate interests of our business, provided that the interests and/or fundamental rights of the subject of the data do not override our own.
We may ask for your consent to contact you by telephone, SMS, postal mail, and/or email about offers, products, promotions, developments, or other services which we think may be of interest to you and for other marketing purposes.
We are adamant about never sending spam, and our marketing emails, which may include our newsletter, service highlights, and other bulk correspondence includes an opt-out or unsubscribe option. Correspondence directly addressing our clients and prospects and those we do business with (such as support, sales, and other direct forms of correspondence) won’t include this.
You may withdraw your consent at any time by contacting us at [email protected], provided that we are not required by applicable law or professional standards to retain such information.
If there are any questions regarding this privacy policy, you may contact us using the information below:
Phone: 604-513-9428
Email: [email protected]
Mailing Address: 20178 96 Ave C400, Langley Twp, BC V1M 0B2
