Coleman Technologies Blog

The first considerations you need to make are fairly straightforward.

Cost

You really do get what you pay for. Rather than settling for a cheaper system with plans of replacing it later, make sure you select a system that can be upgraded and expanded (yes, there is a difference). That way, you can avoid doubling your costs by eliminating the need to procure more than one system. It also helps to seek out a vendor that can supply all the needs your business has - like additional hardware for your POS, or enhanced software to power it - to simplify your processes.

Integration and Implementation

As mentioned before, your POS system should have the ability to grow as your needs of it do. For instance, while you may want to implement customer pagers at some point, it is probably wiser to focus on the essentials - like receipt printers and cash drawers. However, you will also want to make sure that your POS system has the capability to be upgraded to incorporate more advanced features as your business grows.

Tracking

Although this isn’t too far off from integration, you may want your POS to integrate with your inventory system, your quoting system, your CRM software, or any other business app on your network. Depending on your needs, you might even want your security cameras to pull a feed from your POS system to record purchases.

Support

Let’s face facts… you don’t want to find your POS system experiencing technical difficulties without anyone available to help you resolve them. Whether its complications with the software itself or a hardware issue, you need to be sure that support is always available to you.

When running a business, it is crucial that you have the technology to properly take payments. Coleman Technologies can help ensure that you are prepared to do business with reliable solutions. Give us a call at (604) 513-9428 to get started.

The first thing that you need to consider is that this thing won’t last forever. Most businesses, if they had no contingencies in place, or if they were forced to close by mandate, probably have been burning through cash for the past month. Those that haven’t are fortunate. Small business owners need to stay proactive during this period, altering their company’s remote work strategies if need be, and searching for low-interest loans to get them through this difficult process. Let’s get into some of the most useful tips on how to get your business through this disaster.

#1: Know Where You Are

The first tip is probably the most important tip. This situation came upon all of us pretty suddenly, and to be frank, not a lot of business’ disaster recovery programs consider “supervirus” as a likely scenario. Floods, fires, electrical storms, the temp clicking on a spear phishing attack...these situations your business is ready for. Worldwide pandemic is a stretch. Forging ahead, you need to know that you aren’t alone, but how you react will largely determine how you come out the other side of this thing. 

If you are still in operation, you will need to cut as many redundant and unnecessary costs as you can. In times like this, your company needs the flexibility that comes with liquidity. That means eliminating a lot of the extra stuff that you pay for, such as travel (this one is obvious), team outings, company food, and non-essential marketing. This will ensure that you have the financial flexibility to at the very least have a business to reopen when the “all-clear” is given.

Additionally, don’t take on any new investments that don’t immediately relate to getting your business through this situation. There will be millions of businesses looking for additional capital, and there should be enough money and favorable interest rates that most businesses can get the capital they need without putting their whole business in jeopardy.

#2: Maintain Your Relationships

You have spent a long time cultivating and maintaining your business relationships. It is more important now than ever to do what you can to maintain those relationships. This includes your financial institutions, your vendors, and your clients. Regrettably, some businesses won’t make it through this, but the lion’s share will and making sure that your business is on solid footing and there to support your client base will be essential as things begin to normalize. 

#3: Proactively Budget

Chances are that the terms you agreed upon and the support from your clients will shift considerably. You will want to proactively budget for this. You can expect higher interest rates, a lower availability of massive available capital, and shorter terms in which to pay off the money you do borrow. 

As stated above, there should be a lot of available capital through government-sponsored programs, and these loans will carry with them lower interest rates, but if you take the proactive steps to ensure that you budget for the difficult times ahead, your business will undoubtedly be in a better position when we see our way through this mess.

#4: Trust Yourself to Weigh Variables

The COVID-19 outbreak has left the small business owner a lot to take in. One of the most important suggestions we can give is that you trust that the decisions you’ve made up to this point--and that you will make over the crucial next few months--are in the best interests of everyone that depends on your business. If you are forced into making cuts into your human resources, you will want to make sure that they are protected as not to put your business in additional peril from having a tarnished brand.

Making sacrifices is always hard, especially if you were really thriving before the pandemic hit. Take in as much information as you can weigh and have the confidence that you can make the right decisions. This will keep your business, and the people who depend on it, ready to properly adjust to the situations that are thrown at it.

COVID-19 has millions of businesses and hundreds of millions of people uneasy. To get through it you will need help. Contact the knowledgeable consultants at Coleman Technologies today at (604) 513-9428 to let us help your business get through this unprecedented situation.

Technology is central to most businesses, which means that security is, by proxy, central to them as well. With cyberattacks on the rise, it’s more important than ever for you and your employees to be on the same page regarding cybersecurity. Today, we are looking at four ways you can ensure sound cybersecurity practices that even the most belligerent employees can follow… with the right support in place.

Strong, Unique Passwords Coupled with Two-Factor Authentication

Passwords are your first line against hackers, so guaranteeing their quality is important.

You should have each of your employees utilize strong, unique passwords for each account. Password managers can make them easier to use, as you won’t have to create or remember them all. These credentials can be securely stored in an encrypted vault, only pulled when they’re needed.

Additionally, we recommend using multi-factor authentication whenever possible for the additional layers of security it provides.

Regular Testing Versus Scams and Phishing Attempts

Phishing scams are out of control, so you need to know how to respond to them.

These scams often come via email, text, or fake websites, and they can be strikingly legitimate-looking. You should never click on a link or download an attachment from an unverified sender. You can hover over links to ensure that they go to where you expect them to, and you want to ensure that any website or payment portal asking for sensitive information is encrypted for your protection by checking for “https” in the URL.

We recommend testing your employees periodically to ensure that they know what to look for in a phishing message and how to report it.

Up-to-Date Software and Devices

Outdated software and devices are a disaster waiting to happen.

Patches and updates are required to ensure that your devices are as secure as possible. These patches and updates address vulnerabilities and bugs found in your solutions, effectively fixing them so that hackers can’t exploit them against you. We recommend that you implement automatic updates so that you don’t have to worry about the manual effort of deploying them to each of your devices.

Bonus tip: strive to deploy these remotely, as well, so it takes the least amount of time and effort possible on your tech’s part.

Virtual Private Networks

Public wireless connections are sketchy, so whenever possible, take extra precautions when using them.

A virtual private network, or VPN, offers an encrypted connection for your sensitive information and data. It effectively masks your Internet traffic so that any onlookers can’t intercept data while it’s in transit. A VPN can mask your location and encrypt online activities so that you can safely and securely work wherever your duties take you.

For more information about how to keep your business safe, be sure to contact Coleman Technologies at (604) 513-9428.

Cybersecurity is crucial for everyone to focus on, both in the professional environment and in their personal lives. That’s why I wanted to put together a list of cybersecurity practices you should encourage your team to follow when they aren’t in the office or working remotely, when their time is theirs. 

Make sure you share these points with them, and have them pass on the lessons to those in their lives as well. The more people we can get into a perpetual cybersecurity mindset, the better.

Cybersecurity Tips and Habits Everyone Should Be Following

Take Your Passwords Seriously

I know, I know… it’s always about the passwords. The thing is, there’s a reason for that. Passwords are still the predominant security measure in computing, and it is incredibly important that you are careful and strategic about using them.

Wherever you need to use a password, make sure that you’re using a new one and that it’s sufficiently complex. Avoid using what are known as “dictionary” words, and NEVER use personal details or information as you do so. As much as you might like thinking about Fido the dog or Luna the alpaca every time you have to log into something, a cybercriminal would like how easy it would be to figure that out, too.

While it may seem like a lot, I recommend investing in a standalone password manager and avoiding ones built into Internet browsers. This nifty bit of software helps you manage all the passwords you should be using, protecting them all behind just one you need to remember.

Take Advantage of Multi-Factor Authentication

With more and more accounts now implementing multi-factor authentication as an option, this may be one you’re already familiar with. If you’ve ever been asked to provide a code texted to you as you log in, you’ve experienced MFA.

MFA takes the security offered by the password and elevates it to the next level, requiring something that is much harder (not impossible) for a cybercriminal to get their hands on. Is it a pain? Yes, it is. However, it is also something that will leave you so much safer.

Think About Where You Connect

Again, I get it… data plans are expensive. Unfortunately, a data breach will cost you a lot more. Public Wi-Fi, like that found in restaurants and stores and the like, simply cannot be trusted with any amount of your data. First, cybercriminals have been known to create their own networks and name them something similar to a business’ actual network and see who takes the bait. Second, a cybercriminal could easily just sit and wait on the network to intercept your data.

Instead, we strongly recommend avoiding these kinds of networks at all costs.

Also, Think Before You Click

Cyberthreats frequently hide in the most innocuous of places. For instance, cybercriminals are not afraid to send falsified emails that look like they come from someone else to try and get people to click on dangerous links—sometimes to initiate downloads, sometimes to direct you to completely falsified websites meant to steal your usernames and passwords.

This practice is known as phishing, and it comes in many different forms. Likewise, your response to it should also take many forms. Don’t click unexpected or unknown links, report any spam or junk mail you get, and limit what you share publicly because this is where phishing efforts get a lot of their data.

These are Just the Basics, There’s a Lot More Everyone Should Do

This is especially true of businesses, as they can largely be seen as repositories of data of exactly the kind that cybercriminals want.

Businesses Have an Additional Responsibility to Their Clients and Employees

While cybersecurity is important for everyone, businesses really can’t afford to fall short. Coleman Technologies is here to help. Give us a call at (604) 513-9428 for assistance with your business’ IT, including its security preparations.

The COVID-19 pandemic is the first time many of us have had to deal with this level of threat, and now that businesses start to re-open in an attempt to stagnate a recessionary dive in the economy, there is a lot of ground to cover. Today, we go through the considerations you need to make, and the actions you need to take, to keep your business clear of COVID-19, and what steps to take if the virus makes its way into your business. 

Mitigation

Understand Requirements

While stay-at-home orders may be lifted, there are many other regulatory bodies and authorities that will put forth various restrictions for the sake of public health. Whether imposed by federal, provincial, or local governments, or tailored to a particular industry that has specific requirements for their operations, it is critical that these directives are followed to the letter.

In the current situation, this becomes especially important in terms of the standards assigned by the Occupational Health and Safety Administration (OSHA) and the Centers for Disease Control and Protection (CDC). Make sure you take the time to check for additional requirements applicable to your business’ industry, in addition to what applies to all businesses.

Compliance to ADA Rules

Many workplaces may consider testing for COVID-19 before allowing access to a business’ premises by anyone, which itself will require a few decisions to be made (how these tests are administered, who administers them, and the type of test to be used) and for these results to be protected as medical information.

The Americans with Disabilities Act and other assorted laws also outline that these tests are only permitted if there is doubt that an employee can perform their job without posing a threat to themselves or their coworkers. While this standard was deemed to have been met by the U.S. Equal Employment Opportunity Commission, any updates could potentially change whether or not this screening is allowed. Check with your legal counsel before proceeding with these protocols.

Office Cleanliness

From your workplace to the employees to work there, you need to do everything you can to encourage a cleaner and healthier environment. Provide a few reminders pertaining to basic hygiene practices around the workplace, and make sure that it is cleaned and disinfected properly. Keeping the HVAC systems well-maintained and the office well ventilated also helps.

Social Distancing Adoption

Of course, we can’t discuss mitigating COVID-19 without bringing up social distancing. While many businesses are notorious for their close-quarter layouts, shared resources, and even their displays of etiquette, these need to be adjusted to maintain the recommended six feet (or more) of distance between people. Stagger shifts and enable telework, put up barriers and mark off boundaries, and discourage in-person meetings.

Safety Protocols and Precautions

It will also be necessary for you to put new rules and procedures in place to better ensure that your workplace is contributing as little risk as possible for your employees. This means that you will need to assign someone the responsibility of overseeing that all workplace processes are compliant with safety regulations. You will also need to be prepared to provide as many protections as possible for your employees, handle your staff and their potential absences in accordance with the law, and (as we’ll cover below) properly deal with an employee who becomes symptomatic.

Reaction

Understanding the Threats

Opening your business up in the time of a pandemic--especially one that has killed over 80,000+ of your countrymen--is unfortunately the situation many business owners are currently dealing with. It is important, then, to understand the threat that you, your staff, and your customers are under from COVID-19. 

Dealing with Employee Concerns

The first thing you should understand is that there is going to be a wide disparity of opinion amongst your employees. You will see people who are happy to be back to work and you will see people who resent you for re-opening your business before a vaccine has been found, and every option in between. Depending on the makeup of your staff, there will likely be some heated political debates that surround these opinions. Regardless of how outspoken your employees are, you need to be the person to take the action necessary so that the more anxious members of your workforce can do their jobs effectively. 

One of the best things you can do for workers returning to work after a layoff is to be prepared. Having masks, gloves, disinfectant soap, sanitizer, will ease fears, but as was mentioned earlier, you will need to have a policy dedicated to cleaning and sanitizing every surface you can. This type of effort has shown to mitigate COVID-19 transference as many alcohol-based products kill the virus before it can be transferred. 

COVID-19 does not have a vaccine, so it’s important that testing take place. A major problem is that testing hasn’t been made available, so if you have employees who can (and have been) doing their jobs from home, you will want to keep them home. If employees cannot do their jobs from home, as is true in many manufacturing and retail establishments, it is essential that the employees you bring back all have clean bills of health. The last thing you will need is a positive COVID-19 case shuttering the doors of your business. 

Additionally, there are still options for employers if they do have staff members who have been exposed to the COVID-19 virus in some way. Many businesses have been taking their employees’ temperatures as they come in to work to ensure that they aren’t running a fever, which of course is one of the telltale symptoms of COVID-19. Employers can dictate when their staff comes back to work, but in many states, there are regulations in place to protect workers. Your decisions should be neutral and not based on age, race, pregnancy, or any other identifier. You will want to send “rehire” letters that provide wage notices and outline the onboarding process.

Dealing with Symptomatic Employees

If one of your employees starts to present symptoms, you cannot panic, but they must be separated from the other employees. You will want to send them home and direct them to speak with a doctor so they can get tested. You will then need to notify the rest of your staff that they may have been exposed. You will want to try and protect the identity of the symptomatic employee if possible, but more importantly, you will want to ensure that there is transparency if someone does end up sick. 

You must remember that many employees are entitled to leave under federal, state, and local rules put in place for all situations related to COVID-19. Under the Families First Coronavirus Response Act, many people who have been exposed to COVID-19 or have other responsibilities that don’t allow them to get back to work, are eligible for paid sick leave.  

Dealing with a Lack of Demand

Finally, the hardest part of returning to work after the stay-at-home orders is that a lot of people are still extremely concerned about contracting the COVID-19 virus and will shelter-in-place much longer, or even until there is a working vaccine. That could be over a year away. Business owners need to be ready for a lack of consumer demand, especially in retail situations. While there are borrowing opportunities to help many small businesses get through these extremely lean times, recession will be a big problem for small business owners.

If you haven’t already, you will want to start looking at options to reduce your business’ spending. You should likely cancel any big projects you had in the pipeline and cut costs anyway you can. It’s unfortunate, but if you want to get your business through COVID-19 and through the resulting recession, you are definitely going to be asked to make some tough decisions. 

This is where Coleman Technologies can help. We can provide you with many cost-effective options that can work to maintain productivity, prioritize security, and cut costs by outsourcing parts of your business. If you would like to learn more about how we can help you see your company through this extremely tough situation, call us today at (604) 513-9428.

Technology allows businesses to leverage high-impact practices, but only if that technology works the way it’s supposed to. Even simple issues with network connectivity problems, outdated technology, and cybersecurity can impact operations. The key to a successful technology deployment is understanding where potential disruptions could occur and taking measures to proactively address them ahead of time.

Utilize Preventive Measures

To make the most of your technology, you must prevent minor issues from developing into bigger problems.

The trick is using proactive strategies to monitor your systems, analyze and follow security guidelines, and replace your older hardware before it fails. Consider what happens when your team can’t use the technology it needs to be productive. You eat all of those costs in one form or another.

Ultimately, downtime costs more than proactive maintenance, so prevent it at all costs.

Recruit Professional Support

There’s never any shame in calling in the professionals.

SMBs are lucky to have internal IT workers, but outsourced IT support is always available for those who don't. For example, you can call Coleman Technologies, and we’ll be happy to assist with any of your technology needs. It’s important that you know all the options available to you, and we can help you make better informed decisions.

It might feel like an unnecessary expense, but you need professionals working with your IT.

Build a Technology Troubleshooting Plan

If something is wrong with your technology, have a plan to find out what it is.

Your troubleshooting plan should consist of how to identify problems and what strategies you’ll use to escalate them to your professional IT support. One easy way to do this is by looking at similar issues you’ve faced in the past and how they were resolved. When you document these things, you can expect better outcomes.

Trust us when we say that having historical evidence of problems and their resolutions can dramatically reduce support time and disruption to important services.

Learn More Today

IT support doesn’t have to be complicated.

Getting the help you need should be as simple as submitting a service ticket or making a phone call. It shouldn’t involve dealing with a problem for weeks, months, or even years. You should be able to get the support you need when you need it.

To get started with proactive, predictive IT support, call Coleman Technologies at (604) 513-9428.

There are several factors that contribute to the speed of a PC. Let's very briefly break these down:

CPU/Processor

The CPU handles all of calculations a computer performs. These days consumer-class CPUs handle billions and even trillions of instructions per second. While dated processors can greatly influence the actual speed of a computer, if your PC is fairly new (as in 1 or 2 years old, and possibly older for higher end builds) it's likely not bottlenecking your performance. Today, CPUs are equipped with two, four, or even more cores, which means the CPU can handle an more calculations exponentially and consume less electricity.

RAM/Memory

Random Access Memory is basically the short-term memory of your computer. While your computer is loading and running applications, they get stored in the RAM. The RAM is much faster than the hard drive, so your computer doesn't need to spin it's wheels looking for specific files and parts of applications. The more RAM you have, the more "stuff" that can be stored in it. The faster your RAM, the faster your computer can sift through the data that gets temporarily pushed into it. Once your RAM is full, your computer will depend on the hard drive to retrieve information, and that's where things get sluggish. Once you stop running a program, it will remove itself from the RAM to free up some space for everything else running.

Hard Drive

The hard drive is the storage device of a computer. For extremely high-end PCs, the hard drive is the bottleneck. Hard drives, when compared to RAM, are very slow to access and write information. Once your computer needs to rely on your hard drive heavily for RAM, things are going to start getting bogged down. While it's great that your PC can rely on your hard drive in this way for those times it needs some extra memory, it is likely this is the slowdown. Unfortunately, because hard drives are mechanical and have moving parts, there's limitations to how fast science can make them perform. There are costly solid-state drives, but as a performance-improving factor on a standard workstation, typically solid state drives aren't the cost-effective answer.

Of course, there are software factors as well. Malware and Spyware can bog down your system, and after a lot of use, temporary files can bog things down. Before upgrading hardware, you'll want to have a technician run a quick evaluation on your PC - it's possible a little cleanup can make all the difference in the world.

Otherwise, the next step is upgrading the RAM. RAM is usually relatively cheap, even to double or triple your existing RAM with faster, higher performance memory. Often the cost of the new RAM itself will be between $50 and $100, and more than likely less than that, and that's for a substantial increase, but it depends on your PC.

Is your computer running slow? Does it get bogged down by the time you have all of your day-to-day applications open? Contact us at (604) 513-9428 for a quick evaluation to see if a simple, cost-effective upgrade will help you perform your job more effectively.

Today’s businesses have more technology involved in their processes than ever, making it essential to have access to the support that will keep them in operation. Nowadays, that kind of support is best obtained through a relationship with a managed service provider.

Now, I feel it is appropriate to acknowledge that all this is coming from a managed service provider… but that’s just because we feel strongly enough about the benefits of managed services to offer them over the traditional approach to business IT support and services.

Let’s discuss why we feel so strongly about the value managed services bring to businesses that utilize them for their IT needs.

Understanding Managed Service Providers (MSPs)

Managed service providers, or MSPs, like us are companies that manage IT infrastructure and systems. We offer a wide range of services tailored to each client's specific needs.

We are experts in IT, using advanced tools and technologies to support your network. Our services are scalable, making them suitable for the small and medium-sized businesses of British Columbia.

Here are some of the key benefits we offer:

• A proactive approach to IT management
• Scalable solutions
• Expertise in various IT domains

MSP Benefits for Modern Businesses

In today's digital age, IT is integral to business operations. However, managing IT can be a complex and daunting task. This is where MSPs like us step in. We manage your business’ IT, allowing you to focus on your core operations.

MSPs also play a crucial role in reducing downtime and improving business continuity. We’ll ensure your IT systems are always up and running, minimizing disruptions to your operations. Moreover, our services help British Columbia businesses stay up-to-date with the latest technology trends, giving them a competitive edge in the market.

What Services are Typically Offered by MSPs?

MSPs like us offer a wide range of services, each designed to meet businesses' diverse IT needs.

MSPs like us offer network management, cybersecurity, and cloud management services. We can also provide IT consulting and strategic planning and handle routine maintenance and updates, freeing up your internal resources and allowing you to focus on what you do best without worrying about IT.

What Value Comes from Partnering with an MSP?

Partnering with an MSP offers numerous benefits. These advantages can significantly enhance a business' operational efficiency and competitiveness.

Cost-Effectiveness and Budget Management

One of the main benefits of working with an MSP is cost-effectiveness. MSPs can provide high-quality IT services at a fraction of the cost of maintaining an in-house IT team. We offer fixed (and therefore predictable) pricing models based on a subscription, which can help businesses better plan their finances and lead to significant savings in the long run.

MSPs like us also help businesses manage their IT budgets more effectively by providing insights and recommendations based on data-driven analysis. This can help businesses allocate resources more efficiently, improving financial performance.

Focus on Core Business Functions

Another key benefit of partnering with an MSP is the ability to focus on core business functions. With an MSP handling IT, businesses can concentrate on their primary operations. This can improve productivity and efficiency and free up internal resources, allowing them to be used more effectively.

Our team at Coleman Technologies will handle routine maintenance and updates, freeing up internal resources. This allows businesses we work with to focus on what they do best without worrying about IT. Moreover, we can help businesses navigate digital transformation, allowing them to stay competitive in the digital age.

Access to Expertise and Advanced Technology

MSPs like us provide businesses with access to expertise and advanced technology. Our team of IT experts is well-versed in the latest technology trends. Therefore, working with us can give businesses a competitive edge and help them stay up-to-date with the latest IT opportunities.

We’ll also use advanced tools and technologies to monitor and manage IT systems. This can lead to improved IT health and performance and other benefits we’ll get more into shortly.

Moreover, MSPs like us can provide insights and recommendations based on data-driven analysis, which can help businesses make informed decisions about their IT strategy.

Proactive Approach to IT Management

MSPs take a proactive approach to IT management. We’ll monitor your IT systems to identify and resolve issues before they escalate, reducing downtime and improving business continuity. It can also minimize IT-related risks and vulnerabilities. We can also play a crucial role in disaster recovery and backup solutions. Coleman Technologies will do anything we can to ensure that your business can quickly recover from IT disasters.

Moreover, we can help businesses future-proof their IT infrastructure. We’ll ensure that your IT systems are up-to-date and capable of supporting future business growth.

Enhanced Security and Compliance

Coleman Technologies will also play a crucial role in ensuring cybersecurity and compliance. We’ll implement robust security measures to protect you from cyberthreats and comply with regulatory requirements. This can help you avoid penalties and protect your reputation.

We’ll also provide training and support to your in-house staff to enhance their understanding of cybersecurity and compliance requirements and help with compliance and regulatory audits.

Scalability and Flexibility

MSPs offer scalable and flexible IT solutions. We can adapt our services to the changing needs of British Columbia businesses, helping our neighbors scale their IT infrastructure as they grow and adapt to changing market conditions. Plus, the entire concept of managed services is based on flexible pricing models. This allows businesses that work with us to pay for only the services they need.

Work with Us to Enjoy These Benefits for Yourself!

Contact us at (604) 513-9428 to learn more about managed services and how we can use them to benefit your business.

No one wants to lose their phone, but it does happen. Whether you’ve left it somewhere or it has clearly been taken, you need to know how to respond to this situation. In this week’s blog, we will give you some tips on what to do if your phone has gone missing.

Your phone isn’t just your phone. They contain every contact we have, all of our correspondence, your payment card information, your banking details, and about everything personal you could possibly imagine. So losing it or having it stolen is a big, big deal. First, you should try to find your phone.

Find Your Phone

If you think that maybe your lost device isn’t the result of theft, you can first retrace your steps and have someone try to call it. Most cell providers can help if you are one of the people who keep your phone on silent and play a loud noise to help you locate it. If this helps you find it, great; if not, it’s time to take it up a level. Both Apple and Android offer a location program that can track lost or stolen phones. You’ll need to set up this feature prior to having your phone go missing, but since there is a good chance that you paid over $1,000 for a new flagship smartphone, it should be one of your first actions when you get the phone home. 

Hopefully, after using the find my phone feature, you will find that you left it someplace and can simply go retrieve it. If that’s not the case, you need to take immediate action to keep your life from being upended completely. Here are some things you should do if you find that you aren’t going to be able to retrieve your phone. 

Cancel Your Service for that Particular Device

The first thing you are going to want to do is call your service provider from another phone and tell them the situation. They will work to shut down service to the phone. They will also help you deal with the situation as you will need to get a replacement phone.

Deactivate Your Personal Accounts

You will need to work fast to deactivate your mobile accounts. You can choose to do this individually, or you can use the service on your phone to wipe everything from the device. This is the best-case scenario when your phone goes missing because it removes the possibility of someone gaining access to the accounts on your phone and making your life that much worse. Most mobile platforms back up your data to the cloud, so you won’t actually lose everything, but it keeps that information from being stolen. 

Change Your Passwords

Obviously, this is a time-consuming task, but you will want to go through and change all of your passwords to ensure that there is no unauthorized access to your accounts. While you should be changing your passwords every so often anyway, being forced to is a big deal and will take a lot of time and effort. 

Report It to Authorities

If you suspect that someone has made off with your smartphone, you will want to file a police report, even if you don’t think the police will do much about it. The more information authorities have regarding any crime that has been carried out, the better they will be about prevention in the future. Additionally, if you happen to have insurance that covers your device, many providers will require a police report to be filed. 

Report the Lost Device to IT

If you use the device for work, you have to immediately report the device lost or stolen if it is. Your IT department will then work to shut down access to work-related devices and can actually go so far as to wipe your phone if it hasn’t already been completed. 

Get a New Phone and Move On

It may be a traumatizing experience to lose your device since you, like many other people, depend so heavily on it, but the best thing is to ensure that you take care of a lost or stolen device and then move into a new phone as soon as possible. 

It’s going to take some work, but you will be back to normal in no time. Check back to our blog regularly for useful technology information that can help you manage the technology you use day after day.

There’s no beating around the bush with this one; moving data from one place to another, also known as data migration, is critical to get right the first time. If you create and follow a migration strategy, evaluating here and there to make sure it’s all going according to plan, you’ll see great success in this effort. Let’s go over how you can make it happen.

The Process of Migration Testing

When testing your data migration process, it’s important to make sure you take action to plan it out long before the process begins, as well as what happens after the migration. If you evaluate your process before, during, and after the migration, you’ll have key insights into specific metrics that can help you gauge the success of the endeavor. Of course, there are plenty of things that can go wrong, and keeping an eye on things throughout the process will help you catch them before they cause too much trouble.

Also of note is that data migration requires some pretty technical skills and know-how, so it’s advisable to have professionals on hand to help you with the process. Coleman Technologies is happy to assist you with this complicated process.

All that said, we can now take a look at what you need to know before, during, and after a migration.

What Should You Do Before Your Migration?

First, we recommend that you look at how much data needs to be migrated to establish a frame of reference for the success of the migration. It’s also crucial that you take measures to protect your data while you migrate everything to a new location, and be sure to back it up just in case of a worst-case scenario.

Furthermore, be sure that your team is aware of the proposed timeline, and make sure that your budget can cover this timeline in a sustainable way. The last thing you need to do is cut corners. Doing so could potentially put you at risk of doing it poorly, or even leave you subject to fines and other compliance issues if the system you’re migrating to is not adequate.

What Should You Do During the Migration?

As the migration occurs, you should break up your data into smaller batches so that testing is more efficient and easier to pull off. You can also take the opportunity to set access permissions according to the roles of your employees.

What Should You Do After the Migration?

Once you have finished the migration, you should go through and test your new solutions to make sure that they all work correctly. This involves making sure that the data have made it to the new system in the correct format. Checking the system performance should also be a priority, as well as various security assessments like stress testing, penetration testing, and others.

Need a Hand with Data Migration?

Coleman Technologies can help your business with its data migration needs. To learn more, call us today at (604) 513-9428.

Make Your Inbox Do the Work for You

You’ve got better things to do than organizing and prioritizing your emails manually. Granted, you’ll still need to respond to important emails, but most email clients have everything you need to set up a system that automatically parses and sorts emails based on a whole slew of different factors. It will take a little time, and likely a few rounds of adjustments to get your inbox to work the way you want it to, but we’re going to show you the tools that will help get you there.

Most businesses either use Microsoft Outlook, or Google’s Gmail, so we’re going to cover these two email platforms.

Gmail’s Labels and Filters

If you use Gmail, there are two tools that you’ll want to get familiar with: Labels and Filters.

A label is exactly what it sounds like. Applying a label to an email will essentially categorize it. If you used to use Outlook in the past, think of these as Folders (we’ll get to Outlook next).

You can organize labels based on a wide variety of topics—maybe you have a label for each project you are working on, or a label for different types of correspondence (invoices, reports, employee evals, etc.). Organizing your email into labels makes it easier to pull up specific emails later without having to rely on searching for them. More than one label can be applied to any particular email.

To create a label, just select Create new label in the sidebar (hidden under the More link) in Gmail or select the Tag Icon Box that appears when an email is selected. You’ll be able to select any labels you already have or create a new one. You’ll also be able to color-code each label.

But remember, we want to save time, so instead of having to manually move emails to a label, you can create filters to automatically apply labels to certain types of messages. Once you have some labels created, go to Settings, and click the Filters and Blocked Addresses tab. Once there, select Create a new filter.

You can also start this process by doing a Search from the top of your Gmail. Click the little dropdown arrow in the search box at the top of your email, and you can fill out the form to search for specific emails. You can create filters based on who the email is from, what email address the email is sent to, the subject line, words within the email, and more. 

If I wanted to send all correspondence from Bob to a certain label, I’d just put his email in the To: line and click Create Filter. Then Gmail will allow me to choose what to do to all emails from Bob. I could star it to make it stand out, apply a label, or a variety of other options.

Microsoft Outlook’s Rules and Folders

Microsoft Outlook’s process is pretty similar. Instead of filters and labels, Microsoft calls them rules and folders. Here are the steps to set up new rules:

• Right-click the message and select Rules, then, select Create Rule.
• Then you need to select the conditions that activate the rule, and what that means. 
• Make sure you select Run this new rule now on messages already in the current folder (if you wish) and click OK to finalize your rule.

This means that you will need to have a folder to file these messages in. While the option will be presented to you as you create a rule, you can also set up your folders separately in advance.

• In the Mail pane, right-click where you want to add your folder and select New Folder… from the menu that appears.
• Name your folder, and press Enter.

It takes time to build all of the rules (or filters) you need to streamline your inbox, but it will ultimately save you hours of time that would otherwise be wasted sifting through your inbox by hand. It’s all about becoming more efficient!

For more tips and tricks, bookmark our blog, and if you need help with your technology, give us a call at (604) 513-9428.

Need #1: Security

In order to be successful, a business needs to have the security necessary to protect its resources. The first step to accomplishing that, is to identify any weaknesses in its infrastructure through a preliminary IT evaluation known as an IT risk assessment. This assessment can reveal where a business is the most vulnerable. At that point, these flaws can be mitigated using tools like firewalls, antivirus, and multi-factor authentication - tools that either SMBs or enterprises can (and do) use.

With SMBs increasing their use of cloud services, a large portion of this process should be fulfilled by the cloud provider. However, the business leveraging the cloud provider needs to make sure that the provider they have selected is able to uphold what they have promised as part of their service-level agreement. If this is the case, the SMB could find themselves in the position to leverage enterprise-caliber security solutions, for a cost that fits their budget.

Need #2: Data Storage

While their budgets put enterprise businesses in a much more favorable position to create an infrastructure that can contend with their operational needs, this is not to say that SMBs are left without any options. Any good data storage solution will perform well based on a few benchmarks: how well it works, how often it works, how easily it can be accessed, and how easily its contents can be searched.

The enterprise business has quite a few options to leverage, such as data tiering (where data of differing importance is stored on different servers) and higher-performing data storage solutions. If this is starting to sound expensive, it is - but again, thanks to the cloud, SMBs aren’t left without options, either. With scalable Infrastructure-as-a-Service and Platform-as-a-Service being available for a much more affordable rate, SMBs are able to leverage the advanced tools that would otherwise only be available to corporate-level businesses.

Interested in leveraging some of these capabilities in your business, or want to find out more? Reach out to the professionals at Coleman Technologies! We have the experience necessary to bring your information technology to the corporate level. Reach out to us at (604) 513-9428 to learn more.

The threats for businesses to get hacked or deal with data breaches of some type are more pressing now than at any other time in the digital age. It’s as if there are thousands of cat burglars on the prowl looking for a way into your business. If one of them is successful, it can bring some severe consequences for your business including financial loss, reputational damage, and even legal issues. In this week’s blog we will go through some of the actions you need to take in the case of a network breach. 

Identify Malicious Code and Quarantine It

The first step in responding to a data breach is to identify and contain the incident. This involves promptly reaching out for help. This means contacting IT experts, legal advisors, and public relations representatives. The team should work together to investigate the breach, determine the scope of the incident, and take immediate action to stop any further unauthorized access.

Secure the Environment

After containing the breach, it is crucial to secure the affected environment to prevent any additional damage. This may involve isolating affected systems, changing passwords, and implementing stronger security measures. Businesses should also ensure that all software and systems are up to date with the latest security patches to minimize vulnerabilities.

Assess the Impact of the Breach

Once the breach is contained and the environment secured, businesses need to assess the impact of the data breach. This involves identifying what types of data were compromised, how many individuals or entities are affected, and evaluating the potential risks associated with the breach. This assessment will help in determining the appropriate steps to take next.

Make Sure to Notify Affected Parties

It may seem like you are shooting yourself in the foot by doing so, but ethically, businesses have a responsibility to inform individuals or entities whose personal or sensitive data may have been compromised. The notification should be clear, concise, and provide relevant details about the breach, including the types of data exposed and any actions that affected parties should take to protect themselves. Consult legal advisors to ensure compliance with applicable data breach notification laws and regulations.

Communicate with Stakeholders

Maintaining open and transparent communication with stakeholders is crucial during a data breach. This includes informing employees, customers, partners, and other relevant stakeholders about the breach, the actions taken to address it, and any ongoing efforts to prevent future incidents. Clear and frequent communication will help rebuild trust and maintain a positive reputation.

Data breaches are a significant threat to businesses, but by following these best practices, organizations can effectively respond to such incidents. By prioritizing data security and implementing robust preventive measures, businesses can protect their sensitive information and maintain the trust of their customers as well as employees and other stakeholders. If you would like help setting up your business’ cybersecurity policy, give the IT professionals at Coleman Technologies a call today at (604) 513-9428.

Depending on the size and complexity of your organization, managing technology can easily become a full-time job. If you are only calling a technician when you are dealing with a computer issue, then you might be sitting on a ticking time bomb. Whether you have internal staff responsible for managing your IT, or you rely on a third-party, you’ll want to make sure the following tasks are getting done.

Windows and Server Updates

Microsoft pushes out security updates and product updates for its operating systems regularly. Traditionally, these updates come out on the second Tuesday of each month, but additional updates and patches may be released on a different schedule. On top of that, if you get behind on your updates, sometimes it can take longer to apply them all, or there may be conflicts that prevent you from being able to automatically run updates. These updates are critical, and you shouldn’t rely on your individual users to keep their own laptops or workstations updated.

Software Updates and Patches

While Microsoft has a pretty regular schedule for updates, the other software that drives your business might not. Your IT department will need to be aware of everything being used, and how to check for and apply updates, and in some cases, have a testing bed to run updates on so they don’t disrupt day-to-day business.

Antivirus Definition Updates

Virus definitions are updated on a very regular basis, and for your antivirus to fully protect you, it needs to have the latest definitions applied, and it needs to be kept updated as well. This is usually an automatic process, but the end user can sometimes delay it from happening. Having a centrally managed antivirus solution can help remedy this, but even still, someone needs to be monitoring it, and making sure scans are run regularly and that the utility is doing its job properly.

Daily Backup Checks

You wouldn’t believe how many IT “professionals” skip this. It’s absolutely critical. If your company’s backup device isn’t properly taking backups, it’s not doing you any good. If something were to happen that causes you to need your backup, it would be a nightmare to only discover then that you haven’t been running backups for several months.

It’s important to review backup logs and check for corruption and audit the entire backup regularly. If this isn’t getting done, you may as well assume you don’t have a backup in the first place.

At least once a week, the daily backup check should also involve a random restore to make sure the process is working and that files and directories are actually being backed up properly. Each month, this should be done even more thoroughly. 

Check Event Logs on Servers

This is another daily task that needs to be done, and can catch a lot of potential issues before they start affecting your staff and your bottom line. Server logs will often pick up on problems that are about to become bigger, so reviewing these daily will allow IT to make proactive adjustments and decisions to prevent downtime and solve issues before they escalate.

Check Disk Space Across All Mission Critical Devices

Done for both servers and active workstations, a full hard drive can bring your network to a stop and cause some pretty ugly issues depending on the device and how the drive is utilized. It’s a very quick check if your business has the right monitoring tools in place, and it can save you from a lot of hassle, especially in cases where you can’t simply free up storage and need to physically add more storage to a device.

Review Wi-Fi, Firewall, and VPN Access Logs

It’s important to know who or what is connecting to your network. Understanding network behavior and looking into traffic spikes and other unexpected events can often find problems before they get too big. Not only can this data be used to prevent network slowdown and other bottlenecking issues, but it can potentially detect fraudulent activity on the network and hopefully allow techs to stop it before it turns into something devastating.

Provide Technical Support For Your Staff

This isn’t an exhaustive list by any means, but on top of all of the critical IT tasks above, your IT department (or IT person/company/agency) needs to also be able to handle day-to-day support requests so your staff can continue to do their jobs without getting caught up with computer problems. 

These are just some of the regular tasks that our techs perform for all of the businesses who entrust us to manage their IT. There’s a huge difference between just having a computer person on call to fix issues as they arise, and having a company contracted to fully manage your IT. If you feel like your technology isn’t getting the TLC it deserves, give Coleman Technologies a call at (604) 513-9428 today.

At first glance, cybersecurity might seem incredibly complicated and difficult to understand, but even a baseline understanding of some of the principles of cybersecurity can go a long way toward protecting your business. Let’s discuss some of the common-sense ways you can keep your business secure, even if you don’t have an internal IT department to ask for help from.

Keep Your Antivirus and Security Tools Updated

What’s better than eliminating a threat from your network? Stopping it from getting that far entirely. With antivirus, firewalls, and other security measures in place, you can keep your business secure from the majority of threats before they even become a problem in the first place.

Use a VPN

In case you or someone else on your team has to travel, or if you have a team that works remotely, a VPN is incredibly valuable. Public Wi-fi is notorious for being quite dangerous, and a virtual private network can offer a safe haven for you to access the Internet without fear of being observed by any onlookers.

Utilize Multi-Factor Authentication

You can take your security practices to the next level through the use of multi-factor authentication. A password can only do so much in today’s threat landscape, so you should back it up with biometrics, generated PINs, and other secondary measures that can make things much more difficult for any would-be hacker.

Use a Password Manager

We know you’ve heard it a thousand times; “always use a different password for each and every one of your accounts to maximize security.” While this should be practiced, it can be difficult to observe if you don’t have a password manager keeping tabs on each of your credentials. Plus, let’s face it, you don’t want to rely on your browser’s password management options if you can help it. 

Avoid Phishing Scams

While it would certainly be amazing to win the lottery, a free vacation, or catch some juicy gossip in your email inbox, the fact of the matter is that phishing emails know that these kinds of temptations make you want to click on links in emails, regardless of how likely you think they might be. Other tactics used include fearmongering and threats, which aren’t nearly as fun to receive, but are equally as effective, if not more so under the right circumstances. Either way, you should use extreme scrutiny when navigating messages from unknown or unsolicited sources—especially if they contain links or attachments.

Let Us Help Your Business Keep Itself Safe

While you can certainly do all of the above on your own, why not work with a managed service provider like Coleman Technologies? We can take the stress out of managing your network security. To get started, call us at (604) 513-9428.

Malware is everywhere on the Internet and you don’t want it. From spyware and adware to ransomware there is never anything good that comes from this malicious code. Today, we will outline a few ways you can tell that your computer, workstation, or mobile device has some form of malware on it.

Sluggish Performance

One of the first signs that your system may have malware is a noticeable drop in performance. If your computer or device suddenly starts running slowly, freezes frequently, or takes longer to execute simple tasks, it definitely could be infected. Malware often hogs system resources like CPU and memory, leaving fewer resources available for your normal activities. This is what makes the computer seem so slow. This sluggishness is particularly noticeable when you’re not running any demanding applications, yet the system lags or overheats for no apparent reason.

Unusual Pop-Ups and Ads

Another way you can tell that your system has a malware infection is the sudden appearance of pop-up ads, even when you’re not browsing the Internet. These ads may appear frequently, often pushing fake alerts or promotions. They may prompt you to download software or frequently appear as antivirus, but these are typically malicious themselves. This kind of adware can be difficult to close and may redirect you to unfamiliar websites. If you notice more ads than usual, or find your browser homepage or search engine has been changed without your permission, malware is a likely culprit.

Unexplained File or Program Changes

Malware can cause files to be deleted, corrupted, or moved without your consent. You might notice missing documents, new files you didn’t create, programs you didn’t download, or programs that launch automatically at startup. Additionally, malware can alter system settings, disable security software, or prevent you from gaining access to certain parts of your system. If files are behaving oddly—opening with the wrong applications or refusing to open at all—this could signal that malware has compromised your system’s integrity.

Excessive Internet Activity

Malware often communicates with external servers, sending and receiving data without your knowledge. This can result in unusual spikes in internet activity, even when you’re not using your device. You might notice your data usage increasing dramatically or experience slower Internet connectivity. Checking your network activity can reveal suspicious outgoing connections to unknown addresses. If your Internet connection is consistently slower or your data usage exceeds normal levels, it may be a sign that some strain of malware is operating in the background.

It goes without saying that malware is bad for productivity, and terrible for any business. If you want to talk about how the IT professionals at Coleman Technologies deal with malware, give us a call today at (604) 513-9428.

For this week’s tip, we’ll dig into this exact question.

How Working from Home Has Impacted the Use of Mobile Devices

Here’s the thing: with stay-at-home orders and other measures being put into place across the country, a lot of people aren’t as mobile as they once were. As a result, the mobile devices that would travel with them back and forth to the office have effectively become temporary desktops in their homes… and as such, are spending more time plugged in than not.

So, Is This a Problem?

That depends on a variety of circumstances, the first of which being the age of your device. Not all that long ago, leaving your laptop plugged in could overload and damage the battery (which was not a good thing by any means). Today’s batteries, made of either a lithium-polymer or lithium-ion, won’t behave that way. Instead, once a device’s battery reaches full power, any additional power brought in will instead power the laptop itself.

However, this doesn’t mean that there aren’t some concerns to doing this.

Any laptop user has likely noticed that, after their device has been charging for so long, the bottom will get hot. While this is to be expected, too high heat for too long can damage the device, impacting the battery’s performance. One study, performed by Battery University, indicated that leaving a laptop that’s fully charged plugged in at different temperatures can bring down the battery’s capacity over time.

Therefore, to answer whether it is safe to always leave your laptop plugged in, the verdict is now yes… so long as it is in a cool and well-ventilated area. Otherwise, you’re apt to run into problems.

Coleman Technologies is here to offer you other useful advice for managing your technology properly, even while your team is working remotely. To learn more about the services and solutions we can provide, reach out to us at Coleman Technologies.

Operations change over time. It’s likely that your business’ operations don’t even remotely resemble what they were in previous years. For example, mobile technology first became more popular for computing around the year 2013, and “unified communications” was a hot commodity in the business world. Nowadays, productivity and collaboration solutions using mobile devices are some of the most basic solutions out there.

Many organizations fall into the trap of believing their past successes guarantee their future, but this isn’t necessarily the case. The reverse could be true. Here are some questions to ask if you suspect that your organization could be falling into complacency:

• Are any potential changes or growth opportunities avoided or rebuffed through the use of highly selective facts?
• Do conversations amongst your team skirt around topics like new markets, possible competition, or other developing business opportunities?
• Are failures used to postpone new attempts instead of as learning moments?
• Do meetings frequently end in a holding pattern?

Any of the above questions indicate whether or not a business has gotten too comfortable, preventing them from making sound decisions. Thankfully, once you’ve identified this complacency, it becomes easy to resolve it. Try asking these questions about your business, its policies, and its culture:

• Is there any way that your processes could be made more efficient?
• Does your business plan reflect the goals that your business is currently striving for?
• Is your service offering a good fit for your current audience? What needs will they have in the near future?
• Are there any technologies that could soon cause a disruption in your market, or could be used as an invaluable tool?
• How engaged are your employees?

Answering these questions will give you all the ammunition you need to put together a solid understanding of what your business needs to do on both a local and industrial level. Of course, this can be challenging as well, as you might encounter issues that need to be resolved before you can make progress as a business.

Coleman Technologies can help your business implement IT solutions designed to keep your business running efficiently while still maintaining the status quo. To learn more, reach out to us at (604) 513-9428.

1. Adopt Technology Solutions

Regardless of your industry, who your business serves, or even where you operate, there are some universal changes that technology has brought to how the average small-to-medium-sized business functions. Methods of collaboration have shifted to digital formats, “coming to work” is no longer a prerequisite to working, and the filing cabinet has been rendered woefully obsolete by other, better options. Cloud solutions are a major contributor to this. I want you to take a moment and consider something: why were any of these changes made in the first place?

It is for the same reason that the assembly line process was adopted, or why we cook our food before eating it: it provides greater benefits than the old way. It is the same with business technology, and you will see this as a common theme throughout these tips. Don’t disqualify yourself from competing by removing your ability to do so.

2. Don’t Shortchange Email

Email is now the gold standard for business communications, for numerous reasons. While a small business might find it redundant to email an announcement, doing so can prove useful to their operations. For instance, let’s say Mary manages a small office with four or five employees. She could easily just announce an important message to the room, but what if James was at the dentist that day, or Rob had excused himself to the bathroom just before? What if Ellen had just connected for an important phone call?

Email provides an easy way for you to communicate with others in your workplace that ensures everyone gets the message, without disrupting operations too much.

3. Go Mobile

While we’re on the subject, let’s consider Ellen for a moment. In the past, making a phone call would tie her to her desk, so any distractions in the office would be an unavoidable issue. Nowadays, there are many ways that Ellen could hypothetically remove herself from the situation while still fulfilling her responsibilities. For instance, a Voice over Internet Protocol solution could allow her to make and take calls from anywhere she could establish a connection, so she could presumably find a quieter area to work without sacrificing her ability to do so.

Other solutions also offer some form of mobility, assuming they are backed up with enough security. For instance, if James was unable to get to the office after his dental appointment, he could still work on his assigned tasks from home with the right cloud-based solutions.  Again, this helps eliminate his reliance upon getting to the office in order to produce.

4. Don’t Underestimate the Cloud

We’ve already touched upon how the cloud has shifted businesses, primarily focusing on how useful it is for hosting and storing data. However, this isn’t the only thing the cloud can do. Cloud technology enables today’s businesses to make use of tools that would ordinarily be out of reach. Yes, its storage capabilities can help make data more accessible to team members who need it, but it can also assist you in preserving your data in case of some disaster, give you access to computing resources that you couldn’t procure yourself, and provide you flexible access to your business applications.

5. Improve Your Security

A small business’ size once protected it from cybercrime, but nowadays, all businesses are fair game. In order to remain secure against these attacks, the right defenses need to be put in place. Things like firewalls, spam blockers, antivirus, and assorted other solutions help to reduce these risks. Additionally, any employee could potentially let in a significant threat, so all need to be educated on how to spot them, and the proper procedures to dealing with them.

Coleman Technologies is here to assist you in implementing these modern IT essentials, as well as maintaining them for you through our remote monitoring and access capabilities. To learn more about how else we can help your growing business, give us a call at (604) 513-9428.

Don't be Afraid to Replace

Got an older PC that's causing you a lot of issues? Older technology is typically more expensive to run, and after a while, it's cheaper to simply buy a new desktop than it is to continue pouring money into something that always seems broken. It's a great time to buy workstations, and if things are tight you can even buy refurbished desktops to keep costs low.

Enforce Energy Efficiency

If you reduce the amount of energy your technology uses each day, your utility bill from the electric company will decrease as well. Switching to LCD monitors (if you are still using old CRT dinosaurs), and enforcing company-wide policies to turn off monitors or put workstations to sleep at night can make a big difference.

Stop Dealing with Vendors

You hired your employees to work, not sit on the phone with a PC manufacturer because your hard drive crashed. Businesses waste money by paying employees to go around in circles with vendor tech support all the time. IT firms like Coleman Technologies build relationships with vendors and are able to get things done faster. This means issues get resolved quickly and your employees don't need to deal with less-than-helpful support.

Stop Paying your Phone Bill

Yes, you heard us right. Cease paying your phone company by switching over to a VoIP solution instead. Small businesses save up to 80% on their telephone communication expenses, so the investment pays for itself quickly. Many VoIP systems allow your users to take their phone and use it anywhere, giving you increased flexibility and functionality.

Get Proactive Monitoring and Maintenance

Nearly all day-to-day IT issues can be completely prevented with just a little bit of maintenance. Coleman Technologies offers these services to our clients, reducing the amount of downtime they experience. Traditional computer support only fix computer issues when they arise. Coleman Technologies provides proactive monitoring and maintenance to ensure fewer issues plague your business.