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Coleman Technologies Blog

Coleman Technologies Blog

We can give your organization comprehensive IT services and 24/7/365 live support for a predictable monthly fee. Stop stressing about technology, and start focusing on growing your business.

Storing Data Is More Complex than You Know

How Do Hard Drives Store Data?

A traditional mechanical hard drive, also known as an HDD, holds your data on small magnetic platters. These platters are layered on top of each other, with a small mechanical arm that rests above them. Think about a record player, with the arm and needle over the record, except you have many, many records stacked on top of each other.

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Nine Tools Every Business Should Have Invested in Today

Business Communications

With so much relying today on shared information and collaboration, the capability to communicate internally and externally is something that any business needs to have. Small businesses especially have greater access to the tools that can provide this capability, such as: 

  • VoIP – A Voice over Internet Protocol solution is a great way for a business to acquire comprehensive phone services and features for a much more sustainable cost that the traditional means of telephone services.
  • Messaging – Messaging can take many forms, from email to instant messages, and plays a vital role in keeping a business in touch with its various internal parts and with other entities outside of it.
  • Cloud collaboration – Cloud technology can provide a variety of business utilities, including the collaborative benefits of sharing documents and cooperatively working on them in real-time.
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The State of the Internet in a Pandemic

A Look at the Numbers

Before the pandemic hit, it was believed that roughly 5.2 percent of Americans worked out of their home. That’s about 8 million people, and that number is fairly recent, from 2017. By the end of 2019, we can estimate it was maybe between 5.5 percent to 6 percent.

We can simplify this and say one out of every 20 American workers worked from home before the pandemic.

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How to Trim Your IT Support Expenses (But Keep Your IT)

Let’s go over some of the ways that an MSP can help reduce your support costs, while still providing better support than the alternative.

Where Support Costs Build Up

Take a moment and consider why technology costs tend to rise so rapidly once an issue is discovered.

  • The technology itself could be expensive to repair or replace.
  • The repair fee will likely include fees and travel costs in addition to the cost of the service itself.
  • The repair is likely only focused on fixing the immediate problem, without considering if it will recur or if the fix itself will cause further problems down the road, leading to repeat visits.
  • If an issue does happen, you have to call in the technician for them to come and actually fix the problem. This all takes a lot of time, before the repair even takes place, which itself can take a large amount of billable time as well. So, in addition to paying for the travel time for the tech to get there and the time they spend solving the issue, you are also incurring costs through missed productivity.
  • It is next to impossible to predict these kinds of expenses when trying to budget out your year, as you can never know when you may be surprised. If you set aside too little, you could drain your budget long before you planned.
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Handy IT Acronyms to Understand

-aaS

-as-a-Service
Businesses of all kinds are starting to outsource various responsibilities and needs to external providers. When you see something-or-other offered “as-a-Service,” it basically expresses that this opportunity is being offered. By getting something as-a-Service, a business is able to scale that responsibility to your needs and budgetary abilities. 

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When Working Remotely, VoIP is an Indispensable Tool

To start, let’s consider the situation that we find ourselves in.

With COVID-19 still spreading, the general consensus is that spending time around other people is currently a bad thing, making the workplace a less-than-ideal environment in which to spend one’s time. As a result, many people have self-quarantined themselves in their homes. With today’s available technology, however, this does not mean that they cannot get work done, with the cloud offering great opportunities for collaboration and remote work. This plays into VoIP’s benefits quite nicely.

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Backup System is a Crucial Tool when Disaster Strikes

The COVID-19 pandemic has certainly thrown us all for a loop, with many businesses wisely choosing to close their office doors, either scaling back their operations or choosing to utilize a more mobile workforce. While this clearly qualifies as a disaster, it isn’t one that holds too many risks against your data; at least, not when compared to some others. This gives us a chance to consider how well-prepared we are for other disasters that could pose more of a threat to the information and files your operations depend on. For instance, how would you respond if something were to happen to your actual business infrastructure (and, by association, any data you had stored there)?

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How to Maintain Productivity when Illnesses are Rampant

Let’s go over a few solutions that can assist your business’ continuity in these testing times.

The Fear of Infection

The primary concern that comes from this specific variety of disaster is generally one of widespread infection, which makes it an uncomfortable prospect for people to congregate anywhere. This is especially true of the workplace, where papers and files were traditionally distributed (and redistributed) as work was done.

Naturally, this is the perfect storm for any illness to spread: materials being passed around, with many people together in a relatively enclosed space. With COVID-19, this is especially problematic, as the CDC believes that it is spread through respiratory droplets and close proximity to others. As a result, it is better to avoid this situation… but how could your business possibly cope with its entire staff being absent, due to either illness or preventative “social distancing?”

Fortunately, the technology exists today that allows you to see the best of both worlds.

Securely and Safely Working Remotely

Many common technologies today can be used to enable your employees to do the same tasks they would do in the office from the relative comfort and security of their own home. Let’s go through some of these technologies and applications and review why they are valuable to a remote work policy.

  • Mobile devices - If your employees are going to work productively from home, they’re going to need access to the proper tools to do it. Supply your staff with laptops or thin clients that permit them to bring their tools out of the office if need be.
  • VPN (Virtual Private Networking) - Of course, once your technology has been taken out of the security of the office, the data that it accesses can be put at risk. Utilizing a virtual private network can help decrease that risk greatly by shielding the data that is in transit.
  • Cloud solutions - Of course, in order to effectively work remotely, your data and applications need to be accessible to your team as they need them. Hosting these resources in the cloud enables your team to access them from wherever an Internet connection can be established on many different types of devices.
  • VoIP (Voice over Internet Protocol) - Communication is absolutely critical to business productivity, especially when it comes to remote resources. Without communication, you can’t expect to accomplish much at all. Certain solutions, like VoIP, allow you and your team, to maintain this communication--again, from wherever an Internet connection can be maintained.

While productivity is crucial to your business’ success, so is the well-being of your employees. Giving them the option to work remotely can help attend to both needs. For assistance with implementing the needed solutions, reach out to Coleman Technologies at (604) 513-9428.

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Considerations for Your Business Networking Setup

One of the first things you should know is what might be a part of your network infrastructure. You’ll likely be working with at least one network switch and at least one router. A network switch allows all the technology on your network to communicate with one another through network cables, while the router provides wireless capabilities and connectivity. Your modem enables you to access the Internet.

Networking Best Practices

As your network is such an important tool to your business’ success, you need to be sure that it is sufficiently prepared for this task. To do so, it will help to keep to the following tips in mind:

  • Skip the consumer level. Networking products come in a variety of “grades,” intended for consumer or business use. When equipping your business with these solutions you should only use options made for professional applications. This is because the consumer-based ones are simply not secure enough for business purposes, and likely will not be able to support your business’ needs.
  • Incorporate some redundancy. In the event that your business suffers from a disaster, you will want to be sure that your network is reliable enough to make it through and bounce back. Having a data backup and disaster recovery platform will build the redundancy you need to protect your network. 
  • Plan for future growth. Or in other words, make sure that the network you put in place can be scaled to your business’ future expansion, and that it can incorporate the solutions you will ideally grow into.

Coleman Technologies is here to assist as needed. Our team can help optimize your business’ network to best fit its needs and your professional development. To learn more, reach out to us at (604) 513-9428.

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You Need to Backup Your Data

Data Is a Big Deal

Your company’s data is one of its major assets, and you take quite a bit of effort to protect it. You deploy antivirus, firewalls, intrusion detection, and other security tools designed to mitigate exposure to malware, hackers, and other deplorable situations like:

  • Human error (negligence and mistakes)
  • Sabotage and theft
  • Hardware malfunction
  • Power surges
  • Software corruption

The minute something gets through your network’s defenses, you are in deep trouble. If disaster hits your business and you don’t have a reliable backup, you could not only lose continuity, you could lose it all. This wouldn’t be so dire if you have a comprehensive business continuity strategy in place. Business continuity plans are just potential solutions to problems that threaten to take the business down. 

There are hundreds of different situations that could result in substantial data loss, but irregardless of the situation your business is in, having a strong backup and recovery plan lets you be prepared for any eventuality. 

Today, there are a lot of different ways that you can back up your data and applications, but there really is only one that offers onsite and offsite backup, incremental backups, and the ability to recover data on demand. This solution is what we call a BDR. Short for backup and disaster recovery, our backup service allows you to configure the backup solution to fit your company’s demands, while also providing all the high-end redundancy features that any business could need. 

If your business is looking to protect its data from the litany of ways it can be corrupted or lost, the BDR is right for you. Call Coleman Technologies today at (604) 513-9428 for more information.

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More Industries are Seeing Accountability and Security with Blockchain

What is “Blockchain” Anyway?

Blockchain is defined as a distributed ledger system that creates a single encrypted and unalterable file whenever any transaction is made to help preserve its continuity. As every device involved in the blockchain helps to store it, the blockchain itself is unprecedentedly transparent. This allows business systems to be both more accountable, and secure.

Accountability

Let’s return for a moment to how the blockchain works—each time a transaction of any kind is made, be it adding new data or revising some that already existed, a new “node” (think of it as another link in the chain) is created to document the transaction and encrypt it. As a result, you wind up with a running record of reliable data. As you might imagine, this offers itself quite well to many industries.

Banking and Financial Services

With the importance of the record-keeping that these organizations maintain being so apparent, it only makes sense that blockchain is used to automatically keep track of where funds are being moved.

Real Estate

Real estate processes are notoriously intricate and confusing. Blockchain provides an option that could make the entire experience of buying and selling real estate much more transparent.

Wills and Inheritances

Tragically, wills and inheritances can be very hotly contested, and their veracity may be called into question. The transparent and immutable logs of the blockchain could eventually lead to many fights being averted in the future.

Voting

Elections now face more scrutiny than ever before, as votes are counted, recounted, contested, and recounted again. Using the blockchain could help to eliminate most challenges and issues that call the integrity of an election into question.

Supply Chain Management and Logistics

Managing all the moving pieces of a supply chain could be made much simpler by integrating blockchain technology. Goods and resources could be easily tracked and directed where they need to go, with confirmation when they arrive at their destination.

Security

Communications have gone digital, with unprecedented numbers sent and received each day. As more people than ever rely on these communications for a variety of reasons, data sharing needs to be more reliably secure. The blockchain is well suited for this task, as each transfer of data remains fully transparent, while the data contained in the nodes remains undisclosed. This technology can even be safely used to hold parties to their shared agreements by facilitating proper compensation once certain requirements are met. These capabilities will likely lead to advancements in:

Education

Consider how many files any educational institution needs to maintain and verify, and the amount of personal information shared in these records. Blockchain makes it so that these paper files are no longer necessary, while also making it easier to verify registration, management, and financial aid-related data.

Healthcare

Any patient who needs to see multiple physicians knows the frustration of working with providers who operate in different healthcare networks. However, healthcare has a good track record with embracing innovative technology solutions. Introducing blockchain could ultimately lead to self-managed healthcare records.

Stock Trading

There are many ways that stock exchange processes could be made better with the assistance of blockchain technologies. Two clear improvements: convenience, and of course security.

Public Records

Many states are still overly reliant on paper documents, which are very easy to alter and otherwise manipulate (never mind steal). Shifting to digital documents that are supported by blockchain could do a lot to reduce fraud, ensure accountability, and generally improve security.

The Internet of Things

IoT devices are overwhelmingly insecure, but if they were decentralized through the blockchain, some of this insecurity could be resolved.

To learn more about blockchain technology, feel free to call Coleman Technologies to discuss it, as well as the options you currently have to leverage for your business. Reach out at (604) 513-9428 today!

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VoIP Can Replace Analog Phone Systems

VoIP Allows You to Do More

While at its core, a VoIP system is a telephone system, it allows for many more options. Since it uses an organization's available bandwidth rather than a dedicated RJ-11 connection, there are more dynamic options available. It may raise the cost of the solution a bit, but VoIP can come with instant messaging, conferencing, and call archival built in.  

VoIP is More Secure

VoIP is far more secure to use than the traditional landline because it is easier to secure a digital connection than it is to secure an analog one. The use of encryption protects all information transmitted through the system.

VoIP is More Portable

This is a big benefit. VoIP solutions can be linked to mobile applications. This means that any smartphone can become a work phone, and can be linked to the same number as the user’s business phone. This allows people to get calls on their phone without having to give over their personal number. This is either done through forwarding or by installing a simple app on the phone.

VoIP Offers Automated Client Interaction

A VoIP system can be configured to support an entire business. There are integrated automated menus that can offer a lot of value by directing calls to voicemails, alternative members of your team, and allowing employees to avoid distractions and not neglecting their incoming calls. Call forwarding, parking, and many more options can be tied to a VoIP account for additional costs.

VoIP is a technology solution for all of your business’ calling needs. Call Coleman Technologies today at (604) 513-9428 for more information about VoIP and you can get the telephone system you’ve always wanted for your business.

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Should Your HR Department Be Worried (About Automation)?

Automation Isn’t the First Threat

Human resources cover a lot of ground in any business. In fact, many smaller businesses extend the human resources role past the seven core functions of HR. These are:

  1. Recruitment
  2. Payroll Administration
  3. Benefits Administration
  4. Training and Professional Development
  5. Performance Reviews
  6. Labor Relations
  7. Managing Compliance

Over the past several years, the company human resources department, especially at small and medium-sized businesses, has been encroached upon by outsourcing. Like many other outsourced platforms Human-Resources-as-a-Service (HRaaS) services use technology to fill in the gaps left by not having dedicated HR professionals on staff. For the business, it reduces the cost, while fulfilling virtually the same roles through remote help desk and software

The Relationship Between Automation and HR

Technology changes things. Does it make it better? That’s a matter of opinion, but for the business owner, not having the human resources department means that they are on the hook to complete the tasks that the human resources department undertakes; and, there is a mountain of it.

That is, unless they can automate them.

The benefits of automation are the same no matter where it is put to use. It opens the way for staff to focus on being more productive, by leaving behind a lot of menial (yet time-consuming) tasks. Aside from enhancing efficiency and productivity, there are many key benefits to automating HR. They include:

  • Reduced employee turnover through improved employee engagement
  • Reduced storage and printing costs
  • Improved risk management and properly managed compliance
  • Improved document management
  • Enhanced business decision making with comprehensive reports
  • Optimized business growth through efficient onboarding

Today, there are plenty of software-based solutions that can keep any business running effectively, but when you get a look at them, these solutions aren’t really human resources platforms, they are human capital managers. 

What is Human Capital Management?

Human capital management is a platform that encourages businesses to treat their workforce as they would any other asset. Its goal is to get the human resources of the business to work as effectively and efficiently as possible. While human resources do more to deal with the individual needs and motivations of workers, human capital management seeks to look for metrics that can be quantifiable and strategically improved upon. It basically aims to change an organization’s view of their workforce from a commodity to an investment. 

What Strategy Is Best for Your Business?

There are multiple ways that automation can be implemented in the HR/HCM process, but depending on what strategy is used, you could be setting your company up for problems from your actual human resources. Most workers don’t like being treated like numbers on a spreadsheet after all. On the other hand, divorcing business decision-making away from typical workforce considerations that aim to sap overall productivity will benefit your organization’s bottom line. 

HR is always a balancing act. 

If you would like to know how automation could help you keep your organization balanced and productive, reach out to the IT professionals at Coleman Technologies today at (604) 513-9428.

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Verified Business SMS Added to Messages

Most users that have an Android device use the Messages application to send and receive SMS messages. Companies that use this platform for marketing could have their messages routinely ignored because people don’t trust the content that comes from seemingly random numbers. 

With verified SMS, however, every message that is sent to a prospect or customer is verified to actually come from the company. In fact, the recipient won’t even receive the message until it is verified. The content is transmitted with the business’ name, logo, and confirmed with a verification badge. Google has stated that the content is never revealed to them, meaning that the content is secure and sent privately like any other text message.

How Do You Turn on Verified SMS?

Obviously, you need to have a device that runs a recent version of Android mobile OS. To turn on Verified SMS:

  • Open the stock Android Messages app
  • In the three-dot menu, access your Settings
  • Access Verified SMS
  • Switch on Verify business message sender 

Now you don’t have to waste time with unverified marketing or sales content. 

For more great tips, visit our blog regularly.

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Integration Brings Benefits to Business

Planning Stages

Most businesses use some type of management program to streamline things. Whether that be a simple Customer Relationship Management (CRM), a more intuitive Professional Services Automation (PSA), or an end-to-end Enterprise Resource Planning (ERP) software, your company relies on software to get the job done.

Today, there is an opportunity to mix your business' production software--whether it be communication integration, file sync and sharing, another form of back-end integration, or a customer-facing application--with your management platform. Planning an integration like this can have big benefits, especially if you are beginning to use analytics to help you make critical business decisions. After all, the whole point in integrating your various business components is to make data flow better.  

The main hurdle to accomplishing this is, of course, how do you go about getting this done? If your organization doesn’t have on-staff developers, outsourcing your integration project quickly becomes your only recourse. If you are going to pay someone outside your company to connect your proverbial pieces, then you need to have an idea of what you want to accomplish ready when you start the relationship. It is essential that the outsourced developer knows your needs, and that you provide them with tools and access needed to complete, and thoroughly test, the integration. Most simple integrations can be done cheaply, and can provide massive returns on your investment, while larger integrations may not see the immediate return, but over time can provide massive cost-and-time-saving benefits.

Integration Benefits

Speaking of benefits, we’ve already touched on the main benefit of software integration: Unimpeded data flow. Integration can also result in:

  • Cost savings
  • Increased end-to-end efficiency
  • Organizational growth
  • Improving business with no downtime
  • Enhanced business analysis and intelligence

According to one study, small businesses that build a completely integrated suite can boost sales by upwards of 12 percent, reduce overhead by increasing inventory reporting, and increase revenue-creating situations by almost 50 percent.

If your organization has seemingly tried it all to boost productivity and efficiency, you may be missing out on a great way to improve both, while also providing a way for businesses to better plan for the future. Do you think that integrating your business’ software will help your business? Leave your thoughts in the comments section below.

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IT Trends SMBs Should Focus On in 2020

Business Automation

As businesses have strict cost considerations to take into account, it is likely that automation will grow in popularity. While perhaps more expensive to initially implement, automated solutions can easily provide a return on investment by clearing schedules of the annoying (if necessary) repetitive tasks that otherwise eat up your human employees’ time. This combination of machine learning and artificial intelligence is known as Robotic Process Automation and enables businesses to greatly reduce how often human employees need to interfere in these tasks.

Some professionals have been hesitant to invest in AI-driven solutions, primarily due to incomplete algorithms and the negative opinion towards “replacing human jobs with robots.” However, artificial intelligence has seen some success in reducing HR costs through its inclusion in some software, and so RPA is experiencing considerable growth.

Furthermore, many of the solutions available today can be used in more simple applications, including the improvement of communications, reducing process inefficiency, and eliminating redundancy.

The Internet of Things

“Smart” devices are quickly becoming the new norm, even in the business environment. Many establishments are directing their budgets toward devices meant to improve security, evaluate utility usage, manage supply chains, and other operations.

The prevailing motivation behind implementing and integrating these devices is simple: better cost control. If a business has the tools to track and manage their costs, the entirety of the business can be better optimized. When fewer resources are expended on a business’ crucial interactions and processes, the business inherently becomes more sustainable.

Various Cloud Services

While it may seem like there has been ample time to take advantage of every aspect of the cloud’s capabilities, new services and utilities are still emerging. Sure, most businesses have adopted the cloud to support their email and file sharing needs, but this is the relative tip of the iceberg as far as the cloud’s potential is concerned. Businesses can now consider options like Infrastructure as a Service (IaaS), Security as a Service (SECaaS), and even AI as a Service (AIaaS), confident in the reliability of these increasingly popular utilities and others.

Cloud vendors are also creating new services to see to a business’ needs. The largest cloud vendors can effectively fill any requirement a business has through increasingly specific services. As a result, SMBs definitely have options to help resolve their operational hurdles.

Cybersecurity Awareness

At this point, there is plenty of precedent to establish -- without any doubt -- that businesses of every size, industry, and resource level need to have a cybersecurity strategy in place. While many may argue that enterprise-grade security solutions are above their means, the aforementioned precedent makes this argument untenable. 66 percent of all SMBs were targeted by some kind of cyberattack in 2019, and 2020 is already projected to be just as bad, if not worse.

Fortunately, there are ways that a business can improve their cybersecurity preparedness, such as:

  • Staff training - It is a simple concept: the more able your employees are to spot and properly handle a potential cyberattack (like phishing), the less likely your organization is to be victimized. Security has improved greatly, thanks to methods like encryption, rendering your employees your most vulnerable point. Properly training your staff to identify and report suspected threats, the safer your network will be.
  • Threat intelligence - If you know how you are most likely to be attacked, based on the vulnerabilities that cybercriminals usually target, you will be better prepared to handle these attacks. Think of this as the practical application of “knowledge is power.”
  • Multi-layering - With all the potential security issues that businesses face today, businesses of all sizes need to have a strategy in place to reduce all risks that face them. Therefore, all businesses and especially small businesses, need to have redundant file backup, DNS protection strategies, and AI/machine learning-enabled security features in place.

Improved Mobility

For the past decade, businesses have struggled with mobilizing their workforce. As a result, with today’s emphasis on remote work and other mobility-related concerns, solutions that enable a mobile workforce while eliminating risk have increased in importance. Now, increased connectivity, improved data security, and data protection policies like Bring Your Own Device (BYOD) allow your operations to be completed from inside and outside of your workplace, with resources safely delivered to your employees as they need them.

Coleman Technologies can help businesses around British Columbia adopt these approaches, or improve their use of them, to assist their operations and boost profitable productivity. To learn more, give us a call at (604) 513-9428.

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How Well is Your Printing Managed?

Depending on their needs, businesses might have a series of consumer-grade printers, or they may rely on a centralized network copier/printer. Regardless of how you go about using the printers at your business, ensuring they are managed centrally will help a business cut down on problems. 

You Can Manage and Control the Expenses Tied to Printing

Many businesses don’t manage their printers at all. As ink/toner prices continue to climb, this can produce major, pointless costs. That’s why some businesses have begun to push a paperless strategy, using digital means to store, search, share, and back up organizational files. This strategy, while coming with substantial costs, takes the guesswork out of the whole process.

Reducing the amount that your users print can really make a difference over time. In a recent industry survey conducted by Xerox, it was found that 64 percent of small businesses aren’t tracking their printer usage costs. The report also revealed that nearly half of companies believe that their employees were just printing out their emails. 

Printer Management is Worth Investing In

To avoid the waste that comes with this type of behavior, a small business can deploy tools used to control, report, on, and restrict printer usage. Since every business has different uses and requirements, using a permissions-based system allows for centralized management over your printers.

Additionally, by having a print management platform in place, those endpoints are patched, updated, and protected against threats. There have been many cases over the last couple years where cybercriminals have utilized office printers as an entry-point for spreading malware or breaching data. These types of exploits can cost your business a lot more than another ream of paper or toner cartridge.

Going Paperless May Be Right for You

For some organizations, it may be worth it to reduce your printing costs by going paperless. Going completely digital means that documents can be searched, copied, organized, and shared securely, and backed up without requiring paper, toner, or bulky filing cabinets. Today, even contracts can be shared and signed digitally without a single sheet of paper being used.

Would you like to learn more about paperless office solutions? Contact us today at (604) 513-9428.

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2020’s Smartphones, in Review

Now, the phones we are reviewing might seem like overkill - and, in fairness, there are many more budget-friendly options that can handle most of what you’re likely to task them with. However, the lure of a new device can be tempting, so we decided to indulge that temptation and go over some of the best smartphones available today.

Samsung Galaxy s10 Plus

If you’re looking for a quality Android device, you’re probably leaning toward the Samsung Galaxy s10 Plus. The newest addition to the line of flagships, the s10 Plus comfortably ranks at the top of many “best phone of the year” reviews.

With an aluminum frame housing the 6.17 oz phone and its Dynamic AMOLED display, the Galaxy s10 Plus is finished in Gorilla Glass 5, and has sharper edges that previous models did, intended to improve the grip of the device.

Looking inside, the phone has some just as appealing specifications. Driven by a Qualcomm Snapdragon 855 processor and between 8-to-12 gigabytes of RAM, this phone makes improvements to the rest of its features as well. There are five onboard cameras, with wide angle, ultra-wide angle, and telephoto lenses. The onboard fingerprint reader for authentication purposes is now cunningly hidden under the display, and the s10 Plus is likely to be the last flagship phone that Samsung produces with a 3.5mm headphone jack.

The Galaxy s10 is now the standard for an Android phone to beat (at least until the s11 comes out) and can be purchased in the following colors for somewhere between $599 and $1,200:

  • Prism White
  • Prism Black
  • Prism Green
  • Prism Blue
  • Canary Yellow
  • Flamingo Pink
  • Ceramic Black
  • Ceramic White
  • Cardinal Red
  • Smoke Blue

Samsung Galaxy s10 Plus
Body: Aluminum frame with Gorilla Glass 6 front, Gorilla Glass/Ceramic back
Display: 6.4-inch Dynamic AMOLED (~522 ppi)
OS: Android 9.0 with Samsung One UI skin
Chipset: Qualcomm Snapdragon 855
Memory: 128 GB/8 GB RAM; 512 GB/8GB RAM; 1 TB/12GB RAM
Expandable Memory: microSD up to 1 TB
Cameras: Three back-facing (12 MP, 26mm wide angle; 12 MP, 52mm telephoto; 16 MP, 12mm ultrawide); Two front-facing (10 MP, 26mm; 8 MP, 22mm)
Sounds: Stereo speakers, 3.5mm headphone jack
Battery (battery endurance rating): 4,100 mAh battery (91 hours)
Security: Ultrasonic, under display fingerprint reader; IP 68 resistant
Miscellaneous: Nano-SIM, Wi-Fi 6, Bluetooth 5.0, 15W fast charging, wireless charging, reverse wireless charging, NFC, FM Radio
Other versions: Samsung Galaxy s10, Samsung Galaxy s10e

Samsung Galaxy Note 10 Plus

You probably remember the dramatic news a few years ago that the battery’s tendency to explode had led to a million-device-plus recall on their Galaxy Note phones, ultimately costing Samsung more than $5 billion. The issues have long since been resolved, and so the Note 10 Plus might just be the best large-factor phone for the business professional on the market today.

Again, enclosed in an aluminum frame with a coat of Gorilla Glass 6, the Note 10 Plus comes with a 6.8-inch Dynamic AMOLED display and an on-board s-pen stylus. Also featuring a Qualcomm Snapdragon 855 processor and up to 12 gigabytes of RAM, it is powered by a fast-charging 4,300 mAh battery. This battery is also QI wireless charging-compatible, and supports reverse-QI charging, which allows you to use it as a wireless charger in a pinch. It has Android 9.0 installed at first, but can now be updated to Android 10 with certain carriers.

Most major carriers stock this phone for between $849 and $1,200, in Aura Glow, Aura White, Aura Black, and Aura Blue.

Samsung Galaxy Note 10 Plus

Samsung Galaxy Note 10 Plus
Body: Aluminum frame with Gorilla Glass 6 front and back
Display: 6.8-inch Dynamic AMOLED, 1,440 x 3,040 (~498 ppi)
OS: Android 9.0 with One UI skin
Chipset: Qualcomm Snapdragon 855 
Memory: 256 GB/12 GB RAM; 512 GB/12 GB RAM
Expandable Memory: microSD up to 1 TB
Cameras: Four Back-Facing (12 MP, 27mm wide angle; 12 MP, 52mm telephoto; 16 MP, 12mm ultra wide angle; TOF 3D VGA camera); Front-Facing 10 MP, 26mm wide angle
Sounds: Stereo speakers
Battery (battery life): 4,300 mAh (~107 hours)
Security: Ultrasonic in-display fingerprint, IP68 resistant 
Miscellaneous: Wi-Fi 6, Bluetooth 5.0, 45W fast charging, wireless charging, reverse wireless charging, NFC, S-Pen functionality
Other versions: Samsung Galaxy Note 10

Apple iPhone 11 Pro Max

Apple is surging back into prominence with the iPhone 11 Pro Max, which consistently ranks in the top three of phones developed in 2019. A stainless-steel frame holds its 6.5-inch Super Retina OLED display, as well as an advanced neural engine-improved A13 Bionic processor to boost the iPhone’s trademark features - namely, Siri’s performance as well as the functionality of its camera and AI. Along with the A13 chip, the inside holds 64 or 512 gigabytes of onboard storage space and four gigabytes of RAM.

Speaking of the camera, the iPhone 11 Pro Max houses three distinct 12-megapixel cameras, featuring a telephoto lens, a wide-angle lens, and an ultra-wide-angle lens. Most major carriers offer it for about $1,100, and it comes in SpaceGray, Gold, Silver, and Midnight Green.

Apple iPhone 11 Pro Max
Body: Stainless steel frame with glass front/back
Display: 6.5-inch Super Retina XDR OLED; 1,242 x 2,688 (~458 ppi)
OS: iOS 13
Chipset: Apple A13 Bionic
Memory: 64 GB/4 GB RAM; 256 GB/4 GB RAM; 512 GB/4GB RAM
Expandable Memory: None
Cameras: Three back-facing (12 MP, 26mm wide angle; 12 MP, 52mm telephoto; 12 MP, 13mm ultrawide); Two front-facing (12 MP, 23mm; SL 3D camera)
Sounds: Stereo speakers
Battery (battery life): 3,969 mAh (102 hours)
Security: Face ID, IP 68 resistant 
Miscellaneous: Nano-SIM, Wi-Fi 6, Bluetooth 5.0, 18W fast charging, wireless charging, NFC
Other versions: Apple iPhone 11, Apple iPhone 11 Pro

Google Pixel 4 XL

This phone marks Google’s latest effort to carve out a portion of the smartphone market. Again, powered by the Qualcomm Snapdragon 855 processor, the Pixel 4 XL really shines where its visual features are concerned. With 537 pixels crammed into every inch, it features a 6.3-inch P-OLED display, as well as one of the best camera setups available today - including a 122 megapixel wide-angle lens and a 16 megapixel telephoto lens with impressive low-light capabilities.

The Google Assistant can be summoned by simply squeezing the Clearly White, Just Black, or Oh So Orange phone.

Most major carriers will sell the Google Pixel 4 XL for between $899 and $999.

Google Pixel 4 XL
Body: Aluminum Frame with Gorilla Glass 5 front/back
Display: 6.3-inch P-OLED, 1,440 x 3,040 (~537 ppi) 
OS: Android 10
Chipset: Qualcomm Snapdragon 855
Memory: 64 GB/6 GB RAM; 128 GB/6 GB RAM
Expandable Memory: No
Cameras: Two back-facing (12.2 MP, 28mm wide angle; 16 MP, 45mm telephoto) Two front-facing (8 MP; 22mm)
Sounds: Stereo speakers
Battery (battery life): 3,700 mAh (~73 hours)
Security: Face ID
Miscellaneous: Bluetooth 5.0, 18W fast charging, wireless charging, NFC, Squeeze for Google Assistant
Other versions: Google Pixel 4

OnePlus 7T Pro

Of course, not all of this year’s “flagship-level” devices are necessarily produced by the biggest companies, as dozens of smaller manufacturers are also developing high-performance smartphones. For instance, the OnePlus 7T Pro. This device is all about the speed of the user’s experience, which is why they augmented its flagship-level specifications with a 90 hz refresh rate, making it seem even faster.

The 7T Pro doesn’t exactly underperform in other considerations, either. With a 6.7-inch fluid AMOLED display that houses a fingerprint reader, it actually runs on Qualcomm’s creme de la creme processor, the Snapdragon 855+. With three rear-facing cameras and a front-facing selfie camera that pops out of the chassis when used, the camera notch has been eliminated. Finally, because price is always a consideration to some degree, this phone does the least damage to your bank account of the ones we reviewed here with the 8 gigabyte RAM model totalling around $699.

OnePlus 7T Pro
Body: Aluminum frame with Gorilla Glass 5 front/back
Display: 6.67-inch Fluid AMOLED, 1,440 x 3,120 (~516 ppi)
OS: Android 10 with OxygenOS 10.0.4 skin
Chipset: Qualcomm Snapdragon 855+
Memory: 256 GB/8 GB RAM; 256 GB/12 GB RAM
Expandable Memory: No
Cameras: Three back-facing (48 MP wide angle; 8 MP, 78mm telephoto; 16 MP, 13mm ultra wide angle); Motorized pop-up 16 MP, 25mm wide angle
Sounds: Stereo speakers
Battery (battery life): 4,085 mAh (~100 hours)
Security: Optical in-display fingerprint reader, pop-up facial recognition
Miscellaneous: Bluetooth 5.0, 30W “Warp” charge, NFC
Other versions: OnePlus 7T

Finally, there are other phones that, while not included in our list, are definitely ones to consider under the right circumstances. These include the Huawei Mate 30 Pro and P30 Pro, the Sony Xperia 1, the LG v50 ThinQ, and the Samsung Galaxy Fold.

We included the “right circumstances” caveat because there is currently a ban on Huawei devices in the United States. Despite their superior hardware, government sanctions have put the kibosh on Huawei products for the time being.

Other devices are also just starting to rise in popularity, like those featuring foldable displays - including the Samsung Galaxy Fold, the Huawei Mate X, and the nostalgia-pumping Motorola Razr. We’ll likely soon see how these foldable devices are received on a wide scale.

Finally, there is also the advent of 5G to consider. A few cities have started to implement the necessary technology for 5G, and so manufacturers will likely start developing 5G-compatible devices before long. While it will likely take years for 5G to become the standard, if you happen to spend time in one of these cities, it may be to your benefit to upgrade.

What device do you currently use? Do any of these interest you, or did we miss one that you’ve had your eye on? Let us know in the comments!

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Looking at Business Technology Trends from CES 2020

5G

The first technology that anyone who's anyone in the technology industry has their eyes on is 5G. If you were to think of a technology that would transform business, 5G might not be on the top of your list, but, rest assured, it will completely alter society, so businesses will be affected. What is 5G? It’s the long-awaited fifth generation of wireless connectivity that is promising ubiquitous gigabit speeds for everyone. While most of the hubbub surrounding 5G has been about sating people’s need for download speeds and autonomous vehicles, the technology will bring big changes for businesses. 

As far as the business goes, 5G will reduce latency to the point where all of the smart devices that have been introduced over the past half-decade can effectively communicate. This presents more dynamic options to use smart technology for business purposes in and out of the office. Since data transmission will see less latency and higher speeds, data and services should be seamless.

At CES, plenty was made of 5G as a mobile-centric technology, but a lot of the technology that was on display at CES shifted past the smartphone and onto devices that are aimed at improving business. Cutting edge computers, apps, networking equipment, and things (a whole lot of things) aimed at impressing CIOs and decision makers with advanced functionality and speed, were on display throughout the event. From supply chain management to transportation to (of course) mobility, the innovators at CES touched on a large cross-section of improvements 5G is going to make for businesses and at home. 

Cloud Analytics, Machine Learning, and Artificial Intelligence

Businesses have been pretty aggressive over the past couple of years implementing tools that claim to have some type of machine learning or artificial intelligence to improve many aspects of their business. The technology has been used liberally to improve customer service, optimize operations and logistics, even to predict customer behavior. Even in its relative infancy, the applications for these technologies seem to be vast.

At CES, visitors got a look at all types of new ways that businesses are going about using these technologies. One of the most impressive uses of these technologies is in new logistics tools. Between the use of autonomous vehicles that speed up businesses and lead to fewer shipping costs, and computer vision that provides transparency in the acquisition and viability of resources, AI is at the center of business-specific applications that will make it to market in 2020. 

Consumerization of IT

At an event called the Consumer Electronics Show, it stands to reason that it would be a treasure trove of new and useful technologies (or in the case of CES 2020, technology-fueled “things”) on display. The consumerization of IT has been ongoing for the past several years, and businesses have reaped the rewards of this. 

At CES, the whole event is dedicated to pushing the consumerization of IT. New solutions to problems, new products incorporating innovative technology, and strategic technology rollouts aimed to take advantage of other innovations were all over CES 2020. New computers, including the first look at some 5G-capable ones, are some of the more noteworthy of the event; and, are definitely aimed to catch the attention of CIOs and other business decision makers. 

With so many prototypes being unveiled at CES, it’s hard to maintain that this technology will even make it to market, let alone be available any time soon. If you want to learn more about CES 2020, visit the event’s website at https://www.ces.tech/. For more great technology-centric articles aimed to help your business, return to our blog soon.

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Managing Data is Easier with Data Virtualization

What is Data Virtualization?

It isn’t uncommon for today’s businesses to have multiple database management systems, and unfortunately, the different types don’t always play nicely with one another. As the amount of data that businesses leverage swells, it has become more important than ever for businesses to be able to consolidate all of this data into an easily accessible tool, without creating a new copy or moving it from its original source - a process similar to data federation, but one that allows access to different data types.

This process makes it far simpler for data to be put to use, allowing the various solutions that are used throughout the course of business to interact with this data.

The Primary Benefits of Data Virtualization

There are quite a few benefits to using data virtualization in your business, but for our purposes here, the fact that all of your data--stored in a variety of different locations--is interconnected and accessible from a single point is the highlight. Just consider how much more could be accomplished if you and your team could access all of the different data types you may need from one place.

As a result, data virtualization is exceptionally useful for processes involving analytics and Big Data, as both incorporate data that comes from a diverse variety of sources.

Of course, we would be amiss if we didn’t mention some of the other benefits that data virtualization has to offer. Productivity can be boosted through the integration of different data units and structures, management becomes simpler, and it is usually a more affordable option than the alternative of copying and converting all of your data into compatible formats.

Interested in Learning More about Data Virtualization?

Reach out to the pros at Coleman Technologies. Even if data virtualization doesn’t apply to your specific needs, we can come up with the right solution for you! Give us a call at (604) 513-9428 to learn more.

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About Coleman Technologies

Coleman Technologies has been serving the British Columbia area since 1999, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

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