Coleman Technologies Blog

What Exactly Is a Legacy System?
A legacy computing system is a euphemism for an outdated computing system. Many organizations that have been in business for a while run into times when the technology they use is either multiple versions behind the current systems available or is simply not available for purchase any longer. Most legacy computing systems, while still having an immense amount of function for a singular company, create problems for migration to new hardware and new cloud environments, and most concerning, for data security.

It Isn’t Always So Simple to Upgrade
Upgrading from a legacy computing system is always going to be costly, but it doesn’t have to be as costly has you may think. Even though it is in the best interest of the business to upgrade to systems that better fit its current needs, moving forward on these upgrades creates a lot of anxiety, given the large costs involved. Beyond these costs, you have a myriad of variables to concern yourself with. These include:

• User productivity: Will the people tasked with using this system take to it quickly, or will there be some very obvious transitional problems? Additionally, will they accept the change? For example, if you’ve had employees using the same hardware and software systems for close to a decade, altering the entire construct, while in the best interests of the business, can sometimes have devastating effects on employee morale.
• Time investment: Typically, a major hardware refresh, or platform migration will come with substantial upfront (and often recurring) costs. That is expected; but, beyond the expected expenses, depending on the project, you may run into some downtime, a major problem for any company trying to migrate from an older IT system to something new.
• Employee dread: When making big investments into infrastructure or networking, some employees may begin to surmise that, once the new technology is implemented that the built-in automation possible with new technology will spell curtains for their jobs. Having an upfront and open dialogue with your staff can set the situation straight before any company-wide panic sets in.
• Committing to the new solution: As stated above, if you’ve gotten this far with the system you have, changing part of the way upstream may leave you only utilizing features that you are comfortable with, when new solutions present organizations with many, many more options to boost productivity and efficiency. If you are going to commit to spending the time and money in upgrading, be sure that you are ready to commit to the new solution.

How Creating a Dedicated Upgrade Strategy Helps
With what seems to be a never-ending list of issues popping up, you decide that abandoning legacy systems for more innovative solutions is in order. You can’t accomplish this by impulsively adding technology.

You need a plan.

In this case, the plan is called an upgrade strategy. It allows you to plan out the steps that you need to take to successfully move on from your old technology. Here is a short list of steps you will need to consider:

• Include your people: Anyone inside (or outside) of your organization that may have a stake in a major system refresh (whether it be hardware, cloud migration, or software) should be in the know. By understanding how the upgrade will affect them, they can prepare their workflow more effectively for the shift.
• Change control planning: What is going to change when the new system is in? If very little, managing the changeover will be simple, but if there are several aspects of your business are going to be altered by the upgrade, having someone in charge of facilitating and readying your staff for that change is a good idea.
• Manage the upgrade: Who is going to be doing the upgrading? Will there be downtime involved? How long will the project take? If it doesn’t take, is there a contingency plan in place? All these questions should be answered well in advance of any work commencing on your business’ computing infrastructure.
• Make sure your backup works: Your best bet is to back up your files, then back them up again. Losing data when trying to help your business isn’t good for anyone.
• Document everything: Not only should you document the upgrade process, you should document all workflow differences for every position touched by the new systems. This strategy provides transparency throughout your organization and assures a degree of continuity you’ll be glad to have if some element of the project goes wrong.

If you follow these six steps you should be in a pretty solid position to upgrade away from your legacy systems. The IT professionals at Coleman Technologies can make this process much simpler as we have the technology and the proficiency to properly get your systems upgraded, your data migrated, and your IT working the way you need it to be a benefit for your business. Call us today at (604) 513-9428 to learn more.

In the west, the Dark Web is mostly known as a sinister network used to traffic in all kinds of illegal contraband, but in other parts of the world it is often looked upon as the last bastion of privacy in what can be horribly repressive political regimes. Overall, the Dark Web in practice is a construct that supports user anonymity.

Keep in mind that we are certainly not endorsing use of the Dark Web. We just want you to be aware that the Internet you routinely access, or what we will call the surface web in this blog, is in fact a very small piece of the enormity of the web itself.

A Complete Look at the World Wide Web
If the Internet that we can all access only makes up of a very small percentage of the entire Internet, what is hosted on the rest of it? In what is known as the “Deep Web”, most of the Internet is filled with legitimate data; mostly in the form of unindexed content. Data that is encrypted such as online banking, pay-to-play video services, and other forms of everyday Internet use make up a large portion of the Deep Web. With the revelations that there was an online black market where people could get almost anything, many people started confusing the deep web with the dark web, or darknet. This misconception has many people confused about what exactly the purpose is for the seemingly bottomless Internet, but with most of it being taken up by cloud environments and other encrypted services, the notion that the Deep Web is somehow nefarious is misplaced.

What is the Dark Web?
On the other hand, the Dark Web is also hosted on the Deep Web, beyond sight of the average Internet user. While the surface web is unencrypted and able to be accessed by just about anyone who wants to use it, the Dark Web is accessed only through encrypted browsers. You may have heard of specific ransomware programs asking you to download the Tor web browser to make payments. This is because Tor is one of the web browsers able to browse the Dark Web, although it should be mentioned that it’s not exclusively used for the purposes of paying ransomware demands.

Tor is what is known as an onion router. Essentially in order to maintain a user’s anonymity, an onion router will pass user queries through several intermediary accounts to hide the user from being tracked. It’s like passing each command through the several layers of an onion, thus the moniker.

What Else is On the Dark Web?
The services offered on the Dark Web are varied, but they all generally have one thing in common--most of them are illegal. If you can think of it, and it’s not on the normal World Wide Web, chances are there is a place on the Dark Web for it. Some of the services provided on the Dark Web can include, but are not limited to, the following:

• Illegal pornography
• Bitcoin services (not outright illegal, but often used for money laundering purposes)
• Botnets that can be bought or purchased for nefarious use
• Markets for drugs, weapons, and other illegal contraband
• Scams and other phishing threats are rampant on the Dark Web, so even those who are looking to take advantage of these services have to be careful

Most notable for businesses is that hacking services can be acquired for even non-experienced users, meaning that anyone with an agenda has access to services that could cripple your business. It’s more important today than ever before to make sure that your organization is taking the necessary measures to protect itself from these threats.

With so much information hidden from view, there is a significant chance that there may be information out there that may end up becoming problematic for your business. At Coleman Technologies, we can scan to ensure that your passwords or other personal information isn’t readily available. Call us today to learn more at (604) 513-9428.

When shopping around for the right IT solutions for your organization, it’s important to consider these seven critical factors and make sure you have clear answers so you know exactly what you are getting yourself into.

What will it take to maintain it?

This is one of the biggest oversights that we see happen all of the time. A business purchases a brand new piece of equipment or some fancy software to help streamline operations, but they forget to take into consideration the upkeep costs.

Let’s use a common example – a car. When purchasing a car, you know you need to be aware of other costs associated with the purchase. You know every few thousand miles you’ll need to give it an oil change, check the breaks, and rotate the tires. Every year you need to get it inspected. You need to purchase fuel depending on how often you drive it. You need to have it insured. Suddenly the $20,000 Chevy Cruz feels more like a Corvette Z06 to your wallet.

Of course, if you don’t properly maintain your car, it will seriously reduce its life expectancy and bigger, more expensive issues will crop up.

The same goes for your IT. From virtually anything on your network ranging from servers to printers, your equipment needs to be properly maintained and serviced, and the maintenance doesn’t hit nearly as hard as an actual problem.

Ask your solution provider if they factor in maintenance and upkeep so it’s covered in your IT budget. For software, are there updates? Who’s responsible for testing and applying these updates? Who’s responsible for monitoring equipment to detect early warning signs of failure?

How we handle this:

Coleman Technologies takes a proactive approach to maintain your IT investment. We can monitor and maintain all of your computers, servers, and backups to ensure they run as smoothly as possible and the latest updates are installed. We don’t attribute our success to how many computers we work on, but how effective your IT actually is for your business.

Will it scale?

Speaking of success, what happens when you need to add a new employee to your roster? What about the next five, ten, or fifty employees? While not every IT solution can be scaled up indefinitely, it’s important to factor in your expected growth, and be ready for unexpected growth as well. If a remarkably good quarter drives you to add several new positions to the company, having to rethink and rebuild your entire network to accommodate is going to quickly chew through your profits.

While scaling might incorporate some costs, it’s important to have an idea of what that will look like per user, and how much growth your current solution can sustain.

How we handle this:

We truly hope you see growth, because as you grow, we grow with you. We want your IT to be a profit center and improve productivity. When we map out your network, we point out bottlenecks that might need to be addressed before adding new users into the mix.  We’re also able to give you an idea of what each new user will cost, and at what point in your growth you’ll need to rethink your solutions so they can be budgeted out.

Is there anything I can consolidate?

If so, it’s pretty likely your current IT provider didn’t see the full picture of your operations, or they were more in the business of selling you hardware than actually managing your IT. Many businesses need multiple applications running in tandem for their day-to-day business. This might include a Microsoft Exchange email server, a line-of-business application, a data storage/management solution, etc. Many solutions like this don’t need their own dedicated server to run, although they may have been proposed to you that way. Sometimes it might even save a little money in the short term to simply buy and install a new server for a new solution as opposed to upgrading the existing hardware to handle both tasks, but in the long run, consolidating your servers through virtualization can save your business on electricity costs, management costs, and overall support bills.

How we handle this:

Simple, if you are running multiple underutilized servers, we work with you to consolidate them. Depending on the situation, we might recommend it sooner rather than later, or we may suggest consolidating them during your next upgrade to budget for it, based on how effective the result is for you.

How quickly can I recover from an unexpected disaster?

Disasters come in many different forms, from hardware failures to natural disasters. If your office experiences a flood and the majority of your equipment is damaged, the main point of focus needs to be getting back on track as quickly as possible to prevent revenue loss. This might be a more extreme, less common type of disaster, but rapid recovery is imperative no matter the cause of the downtime.

The speed of your recovery depends primarily on how well prepared you are for a disaster. Is your data backed up? Is the backup recent? What type of storage media is the backup on – can it be restored quickly or is it a labor intensive process? Does your backup require specific hardware or can you get back on your feet with temporary equipment while a permanent solution is being implemented? There are a lot of factors to plan for in your business continuity plan.

How we handle this:

A major outage quickly becomes expensive, so we understand that speed is a major factor. We only recommend backup solutions that fully comply with your business continuity plan. Our backup solution utilizes several technologies that allow rapid restore times that aren’t dependent on specific hardware. In fact, if your server fails, the backup solution is able to take its place temporarily. In the event the backup device is lost in the disaster, a new one can be commissioned from the data center and overnighted to your office or temporary location.

Is my data protected from theft?

Ten years ago, keeping your data all in one place was relatively simple. Today, employees are using smartphones, tablets, and laptops to get their work done, and it’s increasing the perimeter of your IT footprint. You want IT support that understands this modern paradigm and can keep you in control of the security of your data.

How we handle this:

Although there isn’t a one-size-fits-all solution for data management, there are various policies and solutions to control data and access. From BYOD policies and device management to secure VPN solutions that let your users securely access files and applications from anywhere without carrying your data around.

We can also recommend security solutions that protect your data from dangerous threats and outside intrusions like viruses, malware, ransomware, and hackers. Most importantly, we manage and maintain these solutions to ensure they are consistently doing their job and protecting your assets.

What happens when my staff needs support or training?

New solutions require proper onboarding, training, and support. In order to see the value of a technology investment, your staff needs to know how to take advantage of it. Does your solutions provider simply handle the implementation and leave you with the user manual, or do they work with you and your team until you are comfortable? What happens when it breaks? What are the costs of support?

How we handle this:

Our professional technicians aren’t simply focused on the technology aspects of the solutions, but the user experience. We understand that a piece of hardware or software is pointless if it doesn’t serve a greater objective or make your job easier, and we’re dedicated to that end result.

We also don’t leave you high and dry after the solution is in place. Your staff is able to reach out to our helpdesk for technical support, and you can utilize your dedicated account manager as a virtual CIO for managing the lifecycle, budget, and growth of your IT.

What is your SLA (Service Level Agreement)?

Have you ever had to call your cable company or Internet Service Provider to come to your home and fix your Internet, and they tell you they will be there sometime next Thursday between the hours of 10am and 4pm? We hate that too. If your current computer provider treats you the same way and not like a priority, they are potentially costing you a lot of lost time, productivity, and revenue.

We work with you to set clear expectations for response times for the various types of issues you face, ranging from non-critical, critical, and emergency support. There aren’t any hidden loopholes or surprises – we take your business very seriously and consider downtime an emergency.

If you are tired of feeling like you aren’t a priority by your current IT provider, we encourage you to give us a call at (604) 513-9428 and let us give you an example of what Coleman Technologies can do for your business.

Of course, moving to a cloud-based email solution might seem a little intimidating--especially if you’ve never dealt with a cloud-based service before. We’ll help you make the jump with four tips and tricks to consider for this process.

How is Your Email Being Hosted?
First, you’ve have to determine whether the solution will be hosted in your own personal on-site cloud or if a service provider will host it. If you opt out of managing your own cloud-based email solution, you’ll have to determine if a public cloud is the best place for your email, or if you’d rather have it hosted privately by a managed service provider like Coleman Technologies.

Be Sure to Include Archiving and Backup
If you’re not taking advantage of archiving and backups for those archives, you could be putting your business in jeopardy. What if you ever have to refer back to past emails to determine who said what in the event of a disaster? You should be sure that you are routinely archiving your emails, as well as backing up those archives to make sure they are always available when you need them.

Don’t Forget About Security
If you’re storing your organization’s email infrastructure online in the cloud, you’ll have to worry about the security of it. Make sure that it’s protected--a firewall, antivirus, and especially encryption. With the amount of sensitive information found in most inboxes, you need to keep it secure.

Consider the Devices Used
When choosing an email solution, you should think about which devices will be accessing it. Most of the common email applications out there, including Gmail, Microsoft Outlook, and so on, will have mobile applications that can be downloaded to devices for on-the-go access. After all, if you’re implementing cloud-based email to improve access, you want to make sure your employees actually have access to it.

To learn more about how your business can take advantage of cloud-hosted email solutions, reach out to us at (604) 513-9428.

Data Value in Business
The first thing that you need to know is that losing data is a very big deal. In fact, there is an entire field of study created to deal with this very issue. Called infonomics, this can put a dollar value on an organization’s data. While some organizations continuously deny that data has a tangible value, it is becoming more evident than ever that those organizations (typically insurance and accounting) have a vested interest in data’s value remaining intangible. Every other business can be sure that their data has monetary value.

With the acknowledgement that the analysis of organizational data can help businesses run a more efficient and profitable business, any standard enacted to properly evaluate this asset would be made to promote a strategy of organization-wide data security. If you need to justify spending capital on a data protection and redundancy strategy, you should be able to ascertain what the actual value your data has to your organization. A few ways you can value data include:

• How much capital would it cost to replace lost data?
• How much revenue is dependent on that data?
• How much money could you make by selling or renting the data you have?
• How much capital will you have to spend to protect this data?

However, you look at your organization’s data, it is an asset, and as those assets are compromised on your network, or removed from your network, you need to have a solution in place to get that data back.

Data Backup
The first step in any data recovery strategy is data backup. At Coleman Technologies, we believe that the best data backup strategy is to promote redundancy. In order to do so we promote a strategy that backs up data locally AND offsite. This presents options to make data recovery more efficient.

Our BDR service initially backs up your entire network. Since backing up an entire network will take a long time, and any downtime is extraordinarily costly, setting up a backup solution that protects the data you need without taking down the network at all, is important. Our BDR keeps data redundant on multiple hard drives and provides an organization with the much-desired data security it is looking for from a comprehensive solution.

Disaster Recovery
The first thing that has to be said is that the best data recovery strategy is one that never has to be used. However, data loss disasters can (and do) happen, leaving your business to pick up the pieces. The best way to do this is to have a dedicated disaster recovery platform in place that takes two crucial factors into account:

• Recovery Point Objective (RPO) - The interval of time that might pass during a disruption before the amount of data lost exceeds the maximum threshold that your business can weather.
• Recovery Time Objective (RTO) - The duration of time within which data or business process must be restored after a disruption before it can be considered a complete break in continuity.

By thoroughly managing your disaster recovery program, your organization is sure to be able to get its data back--and its business’ processes up and running--to ensure that your business is able to sustain operational integrity. For more information about how to get a data backup and disaster recovery working for your business, call Coleman Technologies today at (604) 513-9428.

What is Breadcrumb Navigation?
As per the aforementioned fairy tale, breadcrumb navigation consists of a path leading home. In this case, home is the homepage. With breadcrumb navigation, you can more easily keep track of how you got to the current web page you’re on, as well as the path back to the home page. This path can typically be viewed at the top of the page. Each step includes a link that navigates back to a specific page.

Let’s say that you’re looking at a service page on a website. If the path you took leads back to the home page, you’ll see all of the pages in between in the breadcrumbs menu. For the sake of this example, let’s say the pages in between are the second menu item and the fifth menu item. It would look something like this:

Home > [Menu 2] > [Menu Item 5]

Since these breadcrumbs are links, you can click on any one of them to be brought back to that page. This lets you continue browsing with minimal chance of getting lost on the site trying to backtrack.

More Than Just Websites
You might notice that this navigation style is similar to the ones used in toolbars in file folders or files saved on your desktop. The reason is the same--it makes finding certain files easier at a later date. The location can also be shared with others who need to know where it is.

Breadcrumbs are typically meant for helping users with browsing and organization. Are there any other features out there you can think of that do the same thing? Let us know in the comments.

The first thing that should be mentioned is that, with all the threats out there, every business needs dedicated IT management. Many small businesses have tried to keep their crucial IT working properly through what is known as break/fix. The basic strategy of this is: when a part of your company’s IT infrastructure breaks, you get it fixed. This strategy has some merits for companies that don’t necessarily use enterprise-level, or complicated, IT solutions; but, no matter what their position is, when they rely on the break/fix strategy, downtime is going to end up being an issue. The average small business owner may not even consider this costly as much of the technology management services that you would call when your IT breaks (or starts acting up) is done onsite and only takes a short time to fix. However, it typically costs a pretty penny, and there is no telling if the problem will cause others, or come back again frequently.

The problem with this is that every minute that your IT is down, your organizational profitability is hindered. Say you run a small retail store and your point of sale computer goes down. You make the call to the computer repair company and they come within an hour and your computer is up and running in two. That’s two whole hours where you are scrambling around trying to figure out how to service your customers’ needs without the use of your most important computing system. If you are lucky, you will be able to keep your business open during this time, but often you simply cannot as many businesses not only have their register through their POS system, they also have their inventory system through it. When dealing with IT downtime your service will inevitably be hindered, and you may actually lose repeat customers because of the outage as word of mouth carries further than ever before as a result of social media.

IT Services

With Managed IT services, you’ll never have to shut your business down or deal with long stretches of downtime. This is because it is handled much differently. With an MSP looking after your business’ computers and computing network, you will know in advance if one of your computers is going to fail. Coleman Technologies brand of IT services proactively monitors your computers and network; and, using state-of-the-art software, is able to leverage its built-in and extremely innovative automation options to your advantage, effectively reducing your IT costs by keeping your systems up and running efficiently. The fact is that most of the problems the modern PC has can be remedied with dedicated monitoring and management.

It’s easy to see how our proactive monitoring service can present value. Your return is properly functioning technology, boosting profitability, and effectively cutting your IT support costs; but that is just the beginning. An MSP provides several other services that are designed to deliver value. One such service is our Backup and Disaster Recovery service. You may be thinking, “how could backup produce a significant return?” Not only is it part of the value-based approach, it also protects your business from data loss, a major problem for any business that depends on its data.

Data loss doesn’t just happen when a disaster hits your business, it can happen any day in a multitude of different ways. In fact, most data loss is a result of employee negligence. Many businesses also have to deal with strategic hacking and social engineering attempts that put data at risk. A majority of small businesses that deal with an event where they lose large portions of their data are out of business within the next fiscal year. This scenario is especially problematic when the data that is lost belongs to vendors and customers, since, for a small business, reputation damage is hard to rebound from.

MSP-offered backup and recovery typically comes in the form of a network attached storage device that is expanded with the use of cloud computing. All the data you need will be backed up initially. After your data is redundantly stored in multiple places, snapshots of the changes made to your organization’s data will be taken periodically to ensure that, if you are forced to restore, that you aren’t losing much data. Data snapshots can be completed as little as every 15 minutes, preserving your data and immediately boosting the potential effectiveness of your business’ continuity strategy.   

The value doesn’t stop there. MSPs typically also offer thorough network security practices to ensure that your network is protected. Outside of the comprehensive management you get with network and endpoint monitoring, you also will be outfitted with security solutions designed to ensure that if they don’t have access to the network and infrastructure, that they don’t get in, period. This is where the years of experience managing and maintaining business networks comes in. By knowing what to look for, and knowing where to strengthen security measures, your organization will deal with less downtime, essentially presenting you further opportunities for profitability.

Most MSPs also offer a vendor management service that is designed to keep clients from wasting time trying to juggle all their vendors. By handling your vendor relationships we are able to be a single point of contact for anything that you could need, saving you a lot of time. You can then focus on your business and not your vendors, which are relationships that tend to take up a lot of time. Moreover, with vendor management, you will get the solutions, services, and products you need at a price that works for you.

Additionally, most MSPs will also offer 24/7/365 help desk, so that if your organization does have problems, that it can get in touch with a remotely-connected technician immediately. Moreover, many MSPs also provide training resources that deliver information about industry best practices designed to keep security top of mind. If your staff is repelling threats instead of accepting them, it will go a long way toward securing your organization’s IT infrastructure and network.

Calculating Value

There is a lot a value in rolling out managed IT services, but how valuable is it to you? Well, there is no simple algorithm for this particular service. You could produce ROI totals for every service that your MSP provides for you then add them up, but that algorithm would get pretty long. Between the monitoring and maintenance, the network security, the vendor management, the backup and recovery, the around the clock support, the consultation, and the onsite support, you’re looking at a pretty significant amount of value from your monthly service agreement.

While it is hard to put a ROI on managed IT service delivery, people do try. There are managed IT ROI calculators all over the web. One of the easiest ways to do this is to estimate the revenue you generate by uptime and successful IT outcomes and compare it by the cost you pay for managed services. That will give you a rough idea about the value of your managed IT service.

Typically, the variable that most companies focus on when partnering with a managed services provider is downtime. As stated above, downtime is a business killer. Our strategy to deploying managed services is pretty simple: stop downtime from costing our clients’ money and marginalizing their success… and this strategy works! It takes committed and knowledgeable technicians, today’s best technology solutions, and clients that aren’t afraid to trust that we can deliver a valuable resource.

If yours is one such company, contact the IT professionals at Coleman Technologies inc today at (604) 513-9428.

“VoIP is Too Expensive”
Businesses often think that VoIP is more expensive than your typical telephone bill, but this isn’t necessarily the case. The purpose of VoIP is to actually reduce the costs of your telephone bill by eliminating unnecessary services and the costs associated with them. VoIP does this because it uses your Internet connection rather than a phone connection, meaning that you don’t have to have phone lines all over your office just to give each of your employees phones on their desks. All you need to use a VoIP solution is a headset or handset and a desktop/mobile app hooked up to the Internet.

“VoIP Isn’t Reliable Enough”
In reality, VoIP is only as reliable as your Internet connection. If your Internet connection isn’t reliable, then you have a problem as is, so why not use it as an opportunity to both improve connectivity and communications all in one?

“VoIP is More Trouble Than It’s Worth”
Considering that VoIP would be replacing your current telephone setup, it’s reasonable to suspect that the amount of effort put into this implementation would be considerable. However, that’s simply not the case--VoIP requires minimal setup, as it uses your existing network infrastructure. All you’re doing is connecting your phones to the Internet, which takes no time at all.

“VoIP Doesn’t Sound Good Enough”
VoIP often doesn’t sound any different from your typical phone line connection, and if it doesn’t sound as great as you want it to, chances are it’s (once again) an issue with your Internet connection--not necessarily anything wrong with the VoIP service itself.

“VoIP Isn’t the Right Fit”
VoIP can be the perfect fit for your business precisely due to just how customizable it is to your business’ specific needs. You can mix and match the additional features you desire to save money in the long run. All of the features from any old phone company would be a considerably larger investment, and some VoIP features aren’t even offered by your standard phone company in the first place.

VoIP is simply too good a solution to not implement or at least consider. If you want to hear more about VoIP, our IT professionals would be happy to assist you. To learn more, reach out to us at (604) 513-9428.

Cable Management

Comprehensive Cable Management for New and Existing Technology

Coleman Technologies's cable management services provide any business with the expert consulting, professional installation, and dedicated support that you would expect. Our technicians have the years of experience and training it takes to know exactly what the situation dictates and how to get it implemented properly and quickly.

Comprehensive Cable Management for New and Existing Technology

Coleman Technologies's cable management services provide any business with the expert consulting, professional installation, and dedicated support that you would expect. Our technicians have the years of experience and training it takes to know exactly what the situation dictates and how to get it implemented properly and quickly.

When your organization's IT isn’t wired properly, it can be difficult to manage, add unnecessary risk, and is a complete eyesore. Our dedicated professionals will find the most efficient and cost effective way to get all your crucial technology ran, mounted, and connected properly, on a timeline that keeps downtime to a minimum.

Are You Moving? Call Coleman Technologies!

Infrastructure Mapping and Wireless Network Construction

If you are new to your space, chances are there will be a fair amount of work to be done to properly connect your organization’s IT infrastructure. Even if you run a small retail store or have a professional services office, your IT needs to be connected properly. Our experienced consultants can help you build a specific plan on how to best lay out your office to get the most out of your IT.

Most modern businesses have to have a wireless network to promote collaboration, fuel their communications solutions, or provide Wi-Fi to their customers. At Coleman Technologies, we have thoroughly tested some of the best wireless networking solutions on the market, and while we are developing a strategy to get your office/store/plant/practice wired properly, we can map and build a powerful and secure wireless network using this powerful hardware.

All Types of Cables, All Types of Setups

Thorough Inventory Strategies Highlight a Comprehensive Cable

Most businesses use all types of cables, wires, and adapters that all have a specific purpose, but can be difficult to keep track of, especially if those cables, wires, and adapters don’t have direct hardware attached to them at the time. At Coleman Technologies, our technicians are professionally to use industry best practices for organizing a business’ IT with conscientious inventorying strategies designed to help our clients better rack their technology assets.

If your server room is a mess, you have wires hanging in places they shouldn’t be, or you are opening a new business and need help planning how to get your technology to best work for you, pick up the phone and call Coleman Technologies's outsourced technology professionals today at (604) 513-9428.

The Internet can be a scary place. Between phishing, malware, and a seemingly never-ending list of scams, the dangers are many.

But there’s an even a darker corner of the web where few people dare to venture that can have a wide-reaching and severely damaging effect on your business: the dark web.

The dark web is like “The Wild West” of the Internet. It’s an area beyond the reach of law enforcement, hence the complete lack of regulations or protection. Although not everyone who uses the dark web engages in illicit activities – it has a history of being a platform for political dissidents and corporate whistleblowers – many visitors are there for less than upstanding reasons.

Cybercrime costs US businesses billions of dollars each year. The majority of information hackers steal from businesses ends up on the dark web for sale to identity thieves and corporate spies.

But, the real danger is that it provides a communication and educational training ground for hackers and would-be hackers. Although the competition among different hacking groups is fierce, there’s still a willingness among cyber criminals to share techniques and assist one another.

It’s this access to the “tools of the trade” and the guidance required to pull off successful hacks, attacks, and scams that makes the dark web so dangerous to your business. Anyone with the time and inclination to learn how to steal valuable data from your business can check out an online tutorial or two, pay for some basic hacking software from one of these marketplaces, and set their sights on you.

Traditional cybersecurity products only protect your data from the inside of your firewall. Most organizations don’t realize their digital information is being sold on the dark web until they’re told by law enforcement officials.

You can’t stop this on your own – but Coleman Technologies can help. Our global, cyber-surveillance monitoring solution puts strategies in place to combat any type of threat.

Dark Web ID is a commercial solution designed to detect compromised credentials that surface on the dark web in real-time, offering your business a comprehensive level of data theft protection – it’s an enterprise-level service tailored to businesses like yours. This dark web monitoring solution keeps tabs on the shadiest corners of the online world 24 hours a day, 7 days a week – no exceptions. Features include:

• Security Awareness to keep your staff prepared to spot and stop hackers from harming your business
• Password Manager to help you and your staff maintain complex, hard to crack passwords
• Multifactor Authentication to prevent external parties from accessing your systems with stolen passwords
• Data Leak Prevention to ensure the integrity of your business data
• Vulnerability and Patch Management to make sure no weakness in your cybersecurity is overlooked

Protect your business by reaching out to the Coleman Technologies team: (604) 513-9428 or send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it..

There are several aspects of a backup and recovery strategy that business owners (who do see reason to implement one) have to square away. By breaking the strategy into three core parts, your organization can secure a positive ROI from a backup and recovery system that, with any luck, you’ll never have to use.

Data Backup
Deciding on a backup platform is obviously the first step in the process. There are several strategies a small business can use to cover its assets. They could use cloud storage, network attached storage facilities that use hard disk drives or tape backup drives, or even a manual system where people protect the data by backing it up to a hard drive and then take a copy with them when they leave. No matter what platform you choose to utilize, you have to understand that if you look at your data as an asset, it stands to reason that you would want to protect as much data as you can. At Coleman Technologies, we offer a comprehensive backup and disaster recovery service that utilizes network attached storage that pushes copies to the cloud in real-time. This not only provides the kind of data redundancy every organization needs, it allows our clients to thoroughly plan their data recovery strategies.

Before we go into recovery, we’d be remiss not to mention that some data simply isn’t important. Small businesses often have a lot of data they collect but don’t do anything with, so it just sits on their infrastructure taking up space. Some businesses look to data analytics to cut down on dark data, but for the small business that doesn’t have a backup strategy, it might just be putting the cart before the horse.

Data Recovery
If you are looking for a positive ROI, this is where it begins. A business needs to establish acceptable parameters for the recovery of their data. To do this, an organization is going to have to establish what are known as their recovery point objective (RPO) and recovery time objective (RTO). Before we elaborate, we should say that if you are in a position where you need to restore a large portion of your data--whether it be because of malware, natural disaster, sabotage, or blatant negligence--you absolutely have to have these plans made (and tested).

The recovery point objective defines how much data your business could reasonably afford to lose in order to be able to sustain operational effectiveness. Recovery time objective is the maximum time you believe you can go without your data before your business fails. Each figure isn’t static throughout your business. Some of your data is more important than other data, of course, and has to be weighted this way. Therefore, some systems that hold more crucial data will have different RPOs and RTOs than less critical systems.

How the System Provides a Calculable ROI
This is where you can put it all together. How do you calculate the return on investment on systems that you hope you will never ever use?

• Establish your organization’s hourly realized revenue. To do this you take the amount of revenue your organization has taken in over the past year and divide it by the total working hours you and your staff have logged for that time.
• Figure out how much you would stand to lose both with and without a backup and recovery system in place.
• Multiply the hourly realized revenue with both scenario-specific figures you’ve calculated in step 2 and take the difference. This number represents the total avoided loss, in dollars.
• Finally, plug that figure into this formula to measure your backup system’s ROI:

ROI = (Avoided loss - Cost of backup and recovery system x 100%)

Without a disaster hitting your business, you may think that backup and recovery strategies are a waste of time and resources, but the ROI is clear.

If your business is looking for a backup and disaster recovery solution that can seriously save your business in the event of a disaster--something no ROI calculator will ever tell you--call the IT professionals at Coleman Technologies today at (604) 513-9428.

Coleman Technologies is proud to announce the launch of our new website at www.colemantechnologies.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

We'd also like to welcome everybody to our blog, and we encourage you to leave comments.

Use Proper Password Management
As one of the most important parts of protecting your infrastructure, password management can’t be ignored. Your passwords should be complex, using both upper and lower-case letters, numbers, and symbols. While this might make them difficult to remember, an enterprise-level password manager can make this task easier.

Check for Security Certificates
Before you enter sensitive credentials into any website, you should first check to see that it’s secured with a security certificate. In Google Chrome, you can check this by looking for the green padlock icon next to the URL in the address bar. In general, if you see a website with an https:// in the URL, it’s probably secure, but it’s still best to check the certificate.

Implement a Spam Filter
Hackers tend to use email as a scamming option. They will include links that lead to malicious downloads or fake websites that are designed to harvest your credentials. You can dodge many of these bullets by hovering over the link and checking to see where it goes, before you actually download the file or go to the website.

Be Careful of What You Download
Online “freeware,” will often come bundled with unwanted programs, like adware or browser add-ons. Many of these add-ons can be malicious in nature, so it’s best to always pay attention to end-user license agreement prompts, and to be on the lookout for what you are agreeing to. In other words, don’t leave checkboxes checked unless you actually want what they’re offering.

Always Keep a Firewall and Antivirus Solution Active
It’s of the utmost importance to always keep a firewall and antivirus running on your network and its endpoints. Firewalls can keep threats out of an infrastructure, while an antivirus can eliminate the threats that manage to make it through your defenses. Never disable your firewall for any reason.

Use Content Filtering
Most business owners associate content filtering with blocking social media and other time-wasting online content, but its use extends far beyond that. With content filtering, you can keep your users from accessing fake websites or those that contain malware that could negatively affect your infrastructure.

Identify Phishing Attacks
While a spam filter can keep some phishing emails at bay, others will undoubtedly still make it through the restrictions. Phishing attacks use deception to trick users into handing over important credentials or sensitive data. The hacker might even pretend to be someone else in order to extort information from you. Look for spelling errors or inconsistencies if you receive messages from unsolicited sources, and never let your guard down. You can even cross-check the email addresses or phone numbers that you have on file to check if the user is legit or trying to scam you.

Just Use Common Sense
People tend to act impulsively or irrationally when faced with threats like malware and viruses. Instead, you should devote your time and energy into resolving the problem, rather than panicking. Doing so can help minimize the damage done and avoid the threats altogether.

For more great security tips and tricks, reach out to Coleman Technologies at (604) 513-9428, and subscribe to our blog.

Let's look at the definition of disaster.

dis·as·ter

A calamitous event, especially one occurring suddenly and causing great loss of life, damage, or hardship, as a flood, airplane crash, or business failure.

To Coleman Technologies, a disaster is anything that involves a major loss of data or major downtime. When one of our clients experience a server malfunction that leaves most employees sitting idle unable to work, that is a disaster.

The Cost of a Disaster

Downtime is a very terrible expense to not try to avoid. Try this simple formula for yourself:

Number of Employees Affected by an IT Outage X Average Employee Hourly Cost (NOT WAGES)
+ Average Company Hourly Income X Percentage of Income Lost Due to the IT Outage

This simple formula will tell you about how expensive every hour of downtime is for your company. The hardest value in the formula is understanding the percentage of income lost. Not all companies might have a figure, but you will want to consider it as you do the math. This doesn't include the cost of repair, consultation, parts, or any of the remediation required to get things back up and running.

Disaster's Harbinger

Disaster can strike from any direction. Hard drives can go, data can be corrupted, hardware can fail, and networks can go down, and systems can become infected with viruses and malware. User error can cause disaster, as well as theft and other malevolent activity. While companies should take precautions to safeguard themselves against threats both external and internal, and managed maintenance can prevent a lot of foreboding issues, having a solid disaster recovery plan can mean faster turnaround when there is devastating downtime.

Employing a disaster recovery plan starts with the data - your most important IT asset. Computers can be replaced, hardware can be repurchased and software can be reinstalled. Your data is the culmination of countless hours of work by all of your employees ever. It's no wonder why most businesses that suffer a major data loss go out of business within the first year. You can lose your credibility, and things go into disarray. Data needs to be backed up.

Your backed up data should be archived regularly offsite. Most importantly, your backup solution needs to be easy to test, and tested regularly. You don't want to find out your backups are corrupted when it is too late.

The time to put together your company's disaster recovery solution is now. Contact Coleman Technologies at (604) 513-9428 to talk about solutions for safeguarding your data and your business in the event of a disaster, large or small.

First of all, what shocked us the most is that according to the FTC, in the United States, 9 million individuals have their identities stolen each year. Identity theft is a little different than identity fraud, however. Theft is when personal information is exposed and taken without permission. This is happening all the time by malicious software like spyware, but it can also happen when legitimate websites and services get infiltrated by cybercriminals. If a reputable online store (or even a database for a brick and mortar store) gets hacked into, your personal information can be stolen. That's identity theft.

Identity fraud is when that data is misused for financial gain. This is when things start to get very dangerous. In 2009, $56 billion dollars were accumulated by cyber criminals through identity fraud. The good news is in 2010 that number went down to "only" $37 billion. What does that mean to the average person? On average, victims of identity fraud had $4,841 dollars stolen per victim. Trouble is, the world has had to improve drastically to protect consumers from identity fraud. This means higher costs of doing business which then get reflected on prices of products and services. In other words, because of identity fraud, we all lose.

How does your data get stolen?  There are plenty of ways, but here are a few popular methods:

1. Hackers can pick up credentials via public Wi-Fi and public PCs.
2. Credit Card Skimming - a process that involves your credit card data being stolen when your credit card is swiped at a standard ATM or credit card terminal.
3. Selling or discarding used computer equipment that isn't properly wiped can expose personal information.
4. Hackers can infiltrate networks and databases.
5. Dumpster diving and paper mail theft.
6. Malware and viruses
7. Phishing.

In almost half of reported identity theft cases, the victim knew the criminal.

What do you do if your identity is stolen?

Almost half of all reports of identity frauds are discovered by the user first, although banks and credit card companies have methods in place to stay on top of it as well. If your financial credentials are stolen, you need to contact your bank and/or credit card companies immediately, both by phone and in writing. You'll want to file a police report with details about where your identity was stolen, what you believe was or could have been stolen, and documented proof of the crime.

You don't want to risk identity fraud. Monitor your credit reports closely, shred sensitive mail and documents before throwing them away, and ensure your computers and network are running latest security updates and antivirus, as well as other security measures. For a complete review of your security, contact us at (604) 513-9428 and we will help pinpoint vulnerabilities and fill in the cracks before a costly event occurs.

There are several factors that contribute to the speed of a PC. Let's very briefly break these down:

CPU/Processor

The CPU handles all of calculations a computer performs. These days consumer-class CPUs handle billions and even trillions of instructions per second. While dated processors can greatly influence the actual speed of a computer, if your PC is fairly new (as in 1 or 2 years old, and possibly older for higher end builds) it's likely not bottlenecking your performance. Today, CPUs are equipped with two, four, or even more cores, which means the CPU can handle an more calculations exponentially and consume less electricity.

RAM/Memory

Random Access Memory is basically the short-term memory of your computer. While your computer is loading and running applications, they get stored in the RAM. The RAM is much faster than the hard drive, so your computer doesn't need to spin it's wheels looking for specific files and parts of applications. The more RAM you have, the more "stuff" that can be stored in it. The faster your RAM, the faster your computer can sift through the data that gets temporarily pushed into it. Once your RAM is full, your computer will depend on the hard drive to retrieve information, and that's where things get sluggish. Once you stop running a program, it will remove itself from the RAM to free up some space for everything else running.

Hard Drive

The hard drive is the storage device of a computer. For extremely high-end PCs, the hard drive is the bottleneck. Hard drives, when compared to RAM, are very slow to access and write information. Once your computer needs to rely on your hard drive heavily for RAM, things are going to start getting bogged down. While it's great that your PC can rely on your hard drive in this way for those times it needs some extra memory, it is likely this is the slowdown. Unfortunately, because hard drives are mechanical and have moving parts, there's limitations to how fast science can make them perform. There are costly solid-state drives, but as a performance-improving factor on a standard workstation, typically solid state drives aren't the cost-effective answer.

Of course, there are software factors as well. Malware and Spyware can bog down your system, and after a lot of use, temporary files can bog things down. Before upgrading hardware, you'll want to have a technician run a quick evaluation on your PC - it's possible a little cleanup can make all the difference in the world.

Otherwise, the next step is upgrading the RAM. RAM is usually relatively cheap, even to double or triple your existing RAM with faster, higher performance memory. Often the cost of the new RAM itself will be between $50 and $100, and more than likely less than that, and that's for a substantial increase, but it depends on your PC.

Is your computer running slow? Does it get bogged down by the time you have all of your day-to-day applications open? Contact us at (604) 513-9428 for a quick evaluation to see if a simple, cost-effective upgrade will help you perform your job more effectively.

Spam Inundation

If you've been using email for a while either professionally or personally you have almost certainly gotten email from people you don't know. Most of these emails are blatantly unwanted while others can look 'almost' legit, as if a real person is trying to contact you. Often (and unfortunately) spammers can get your email address when you put it online or use it to register for accounts on sites on the internet. The good news is standard spam protection is getting better these days, and more advanced spam protection is cost effective for businesses that need the extra layer of protection. Spam can cause a lot of harm for a business network if it isn't kept under control - spam can bog down email servers and eat up network bandwidth and plus it drastically slows down employee productivity because they need to sift through it all just to find their real email. If you and your staff are getting more than a few spam emails a day, contact us at (604) 513-9428 and ask about our anti-spam solutions.

Don't Open Attachments from Unsolicited Emails

This has been a golden rule for general email usage for a very long time. If you received an email from a stranger and there is an attachment, don't touch it. If you receive an email from a contact and there is an attachment, but anything is suspicious, don't touch it. This goes the same for links - if the email was unexpected and just seems fishy, it is possible your contact's email may have been compromised. Use your judgment on this, but remember it isn't your contact trying to trick you, they are merely the victim of a similar hoax from one of their contacts. If you have any doubt, simply reply or pick up the phone and ask them about it before continuing.

Keep your Computer Safe

Be sure to keep antivirus definitions up to date, and run scans regularly. Running adware and spyware removal software at regular intervals is important too. Be sure your Windows Updates are up to date as well. For businesses, you'll want to invest in network protection to keep external threats from leaking in. Even for small British Columbia businesses, security and threat management is important to keep operations running smoothly and to prevent expensive downtime and data theft.

Don't Rely on Email for Storage

Everyone has done this at least once; you are working on a report or document on one computer and you email it to yourself in order to pull it up on another computer. That's fine as long as you mind your inbox capacity, but you shouldn't rely on email for storing files, not even as a reliable backup. Imagine having to painstakingly pick through all of your email to restore your most important files. It doesn't sound like a good idea now, does it? On top of that, email isn't any less prone to data corruption or loss than any typical storage solution, and unless the server hosting your email is backed up with a reliable solution, it could be here today and gone the next.

Encrypt Sensitive Data

If you send sensitive data to other recipients, you will want to consider email encryption. Some industries require this. Email encryption simply scrambles the message while it is being sent, and depending on what type of encryption, will descramble itself or allow your recipient to log in to a secure location to view the data. Although email encryption services vary, most of them are very cost effected especially when put beside the risks of sensitive data getting leaked and stolen. Give us a call at (604) 513-9428 to learn more about email encryption and what solution is right for your business needs.

Don't be Afraid to Replace

Got an older PC that's causing you a lot of issues? Older technology is typically more expensive to run, and after a while, it's cheaper to simply buy a new desktop than it is to continue pouring money into something that always seems broken. It's a great time to buy workstations, and if things are tight you can even buy refurbished desktops to keep costs low.

Enforce Energy Efficiency

If you reduce the amount of energy your technology uses each day, your utility bill from the electric company will decrease as well. Switching to LCD monitors (if you are still using old CRT dinosaurs), and enforcing company-wide policies to turn off monitors or put workstations to sleep at night can make a big difference.

Stop Dealing with Vendors

You hired your employees to work, not sit on the phone with a PC manufacturer because your hard drive crashed. Businesses waste money by paying employees to go around in circles with vendor tech support all the time. IT firms like Coleman Technologies build relationships with vendors and are able to get things done faster. This means issues get resolved quickly and your employees don't need to deal with less-than-helpful support.

Stop Paying your Phone Bill

Yes, you heard us right. Cease paying your phone company by switching over to a VoIP solution instead. Small businesses save up to 80% on their telephone communication expenses, so the investment pays for itself quickly. Many VoIP systems allow your users to take their phone and use it anywhere, giving you increased flexibility and functionality.

Get Proactive Monitoring and Maintenance

Nearly all day-to-day IT issues can be completely prevented with just a little bit of maintenance. Coleman Technologies offers these services to our clients, reducing the amount of downtime they experience. Traditional computer support only fix computer issues when they arise. Coleman Technologies provides proactive monitoring and maintenance to ensure fewer issues plague your business.