Nobody likes getting large support bills from technology companies—especially when they are unexpected. This is the case for both the business owners footing the bill and the employees who might be held responsible for racking up the bill in the first place. This puts SMBs in a bit of an impossible situation; either spend money to keep employees productive, or save money and suffer from productivity issues.
But the issue is more nuanced than that, and there are valuable solutions out there to solve your IT support challenges.
The IT Support Headache
Let’s walk through a scenario that I’m sure you’re all too familiar with.
An employee runs into a technology problem while they’re going about their workday. They are hesitant to seek out help for the issue for two primary reasons: they either don’t know how to get support, or they are too afraid to ask for help out of fear they might incur a large support bill for the company. This prevents them from getting the support they need to effectively do their jobs.
The end result: significant loss of productivity as employees struggle for no good reason.
Remove Barriers to Solving Technology Problems
All of the above issues can be addressed by one simple idea: make solving IT problems easier for your team.
You need to ensure that employees not only know how to ask for help, but that they also feel supported and encouraged in their decision to seek out help. This involves having a single point of contact for all of your tech support needs, as well as actively reassuring your team that they are not going to be held responsible for issues related to billing. In other words, tell your team that you expect them to use the support, then show them how to do it.
Thankfully, there’s an easy solution, and it’s one that we can offer: help desk support.
A Help Desk is the Solution
Imagine experiencing a technology problem, then having the means to immediately solve it.
That’s what a help desk offers small businesses: an entity for any and all technology-related issues your employees might face. They can submit a support ticket at any time, which will then go through a delegation process according to the situation’s urgency. The issue is then resolved with the efficiency it deserves.
A help desk puts the power back into your employees’ hands and empowers them to seek assistance when it’s needed rather than be fearful of the repercussions for doing so.
Call Us Today to Learn More
The right help desk solution can improve your business’ productivity, and we’ve got just the service for you.
Coleman Technologies supports British Columbia businesses in countless ways, including help desk support for any and all IT-related issues. Your employees will never fear asking our team for help. All they have to do is submit a ticket or call us for help. We can even remote into your desktops to address issues that require a hands-on and immediate response.
Learn more by calling us today at (604) 513-9428.
