With communication rising to the top of many businesses’ priorities list, it’s no wonder that Voice over Internet Protocol, or VoIP, is one of the most powerful ways to revitalize your company’s communications infrastructure. If you’re still using your old traditional telephony solution, buckle up because you’re about to find out how to ditch it for good.

VoIP uses your Internet connection rather than a traditional telephone line to make and receive calls, making it a cost-effective, dynamic, flexible, and scalable solution that can quickly pay for itself. But what do you need to know when implementing it for the first time? Let’s go over the best way to implement VoIP for SMBs.

What Does Your Business Need?

Before you commit your business to a particular VoIP solution, assessing your business’ specific needs is important. Consider how many users you have and whether or not they are remote, in-office, or a mixture of the two, as this will determine the hardware you need to procure for them. Also worth considering is what kinds of features you need and whether or not you would benefit from more advanced ones. Most VoIP solutions come packed with all their capabilities right out of the box, so it’s more about picking the right provider. With all of this in mind, you can confidently approach implementing a new solution.

What’s the Right Provider?

Once you know what you need, it’s time to find a solution and a provider that offers just that, customized to suit your organization's specific requirements. You’ll want to work with a provider who has a proven history of reliability, security, and excellent customer support. The right provider should be able to help you answer questions regarding the services offered, the features of their solutions, pricing plans, and options to scale. Also, consider how well your new VoIP solution will integrate with your existing systems and how it will contribute to your company’s continued success.

How Do You Begin Integration?

Finally, you can begin the implementation process of getting your VoIP solution set up. Depending on how you want to set up your solution, it could be as easy as installing smartphone applications and creating accounts or as involved as installing new handset hardware and integrating with your CRM and other communications platforms. 

Make Implementation Easier By Outsourcing

Does your business want to implement VoIP, but you’re worried about making all of the right choices yourself? Thankfully, you can have Coleman Technologies explore your options. We can help you take a relatively hands-off approach to VoIP implementation. We’ll help you determine the best path forward, implement it, and maintain it for you so that you can focus on running your business. Learn more about how we can support your business by calling us today at (604) 513-9428.