Coleman Technologies Blog

Small businesses seemingly always need to take a long look at the way they do things because they need to be as efficient as possible to carve out a market share. This often means using technology to make everything work. There are many different types of technologies that can help any SMB build more efficient operations, but the two we will outline in today’s blog, are two technologies that are probably doing the most to help SMBs improve. 

Artificial Intelligence 

AI is all the rage today, but unlike a lot of the IT that businesses try, AI is here to stay. There isn’t a technology that has more promise that is already on the market today, and sure, the effectiveness and costs of the technology are pretty variable, but there are some pretty stark benefits for businesses. Here are three ways AI is being used by businesses:

Customer Service Automation

There are several ways that a business can use AI to make their customer-facing processes more attractive and efficient. One of the most prevalent at the time of this writing is through the use of chatbot technologies. Chatbots are AI-powered systems that can handle routine customer inquiries, provide information, and even assist in the purchasing process. This technology not only enhances customer experience by providing instant responses but also frees up human resources for more complex and revenue-generating tasks.

Data Analysis and Insights

Being able to acquire information that allows for better insights and decision-making is one of the great benefits of the digital age. With AI, these platforms are getting better. AI can analyze historical data to identify patterns and trends, helping businesses make informed predictions about future outcomes. This can be applied to various aspects, such as sales forecasting, inventory management, and identifying market trends.

Process Automation

AI can give businesses the ability to automate repetitive tasks and streamline workflows. This includes automating data entry, invoicing, and other administrative processes, allowing employees to focus on higher-value tasks that require creativity and critical thinking. The more you can automate, the more unburdened your staff is.

Cloud Computing

You probably are already quite familiar with cloud computing. Most businesses utilize some type of cloud resource whether that is tied to its data backup, its email, or some other complementary computing resource. Many organizations don’t, however, truly understand the benefits they could be gaining from using the cloud for their organizational computing needs. Let’s look at three major benefits of cloud computing. 

Cost Efficiency

Cloud offerings feature the pay-as-you-go pricing model, allowing organizations to pay only for the resources they consume. This eliminates the need for large upfront investments in hardware and infrastructure. Cloud providers also operate on a massive scale, which enables them to distribute costs across a large customer base. This results in lower per-unit costs for services, making it more cost-effective for organizations compared to managing their data centers.

Scalability and Flexibility

One of the biggest benefits of cloud computing is the on-demand resources it provides. By providing the ability to scale resources up or down based on demand the cloud can deliver the amount of flexibility and scalability they need. This flexibility allows businesses to respond quickly to changing requirements, ensuring they have the right amount of computing power and storage at any given time.

Business Continuity and Disaster Recovery

Finally, one of the most important uses of cloud computing is protecting the integrity of an organization’s IT infrastructure. Business continuity is a big part of ensuring that any would-be operational problem your business could run into, and has actions that remedy those problems enough to continue operations. 

The first way that cloud computing influences data redundancy is through the data backup systems. One of the best practices when rolling out a comprehensive backup system is to have a reliable offsite backup. Backing up your business’ data to the cloud is quite possibly the best way to do it. Another way the cloud helps is through its integrated disaster recovery options. In the event of a natural disaster or other disruption, organizations can quickly recover their data and applications, minimizing downtime and ensuring business continuity.

Technology is a big part of doing business in today’s digital world. Other technologies such as the Internet of Things and blockchain present new ways to accomplish organizational goals. If you would like some help determining how to deploy innovative technologies for your business, give us a call today at (604) 513-9428.

Some of the best cybersecurity methods are practices developed over the past few years. This is because social engineering, specifically phishing, has become a major problem. There are billions of phishing emails sent each year, and some of those are so convincing that even people who have had some basic cybersecurity training fall victim to them. To fight this, security firms have started to look to tomorrow’s technologies to help them mitigate risk today. 

Artificial Intelligence - The Future of Cybersecurity 

One of the most effective ways of combating this rise in hacking is to use the most dynamic technology you have access to and make a tool that will help you mitigate the massive risks. One way is to reduce the effectiveness of these hacks. In this case the technology is artificial intelligence.

When we talk about artificial intelligence, we are talking about having a machine that learns as it is continually exposed to threats. This will work to solve common issues at first, but as these systems advance, and are exposed to user behaviors, they will be able to replace access management systems. Since the AI will be constantly monitoring systems, as well as user behaviors, workplace roles, and common actions, it will be able to recognize a person without, the need for password-protected accounts and creating ubiquitously secure endpoints. If the system recognized any deviations, an additional form of authentication such as biometrics would grant or deny access. 

Cost will initially be a factor for businesses, especially small and medium-sized businesses, but as large companies begin to truly trust these platforms, they will have viable endpoint-protection systems for small businesses. 

Cybercrime Accelerates with 5G

5G and beyond will bring a lot of changes to the user experience, of course, but it will also make huge changes to cybersecurity. Before long, the AI systems that are being developed to thwart today’s cyberthreats will become essential systems for the sustainability of mobile computing. Just think about how much cyberthreats have multiplied over the past decade after the jump from 3G to 4G. The jump to 5G isn’t going to any less dramatic.

It will be crucial for cybersecurity professionals to be able to leverage systems that are both ubiquitously available to search through large streams of data while also being capable of learning on the fly in order to ascertain what data is potentially malicious and what data is less so.

Luckily there are still years before these types of systems will be needed. Unfortunately, there are enough threats out there to be a major problem going forward. The IT professionals at Coleman Technologies can help you protect your hardware and data. Give us a call at (604) 513-9428 today!

Artificial Intelligence is beginning to sweep over modern computing and it can present some stark benefits for a business. AI has been deployed in various ways to help streamline your operations. Let’s look at five ways AI is helping businesses be their best.

Customer Service Chatbots

Many small businesses use AI-powered chatbots to handle customer inquiries and provide instant responses. These chatbots can answer frequently asked questions, assist with basic problem-solving, and even guide customers through the purchasing process.

Data Analytics and Insights

AI tools help small businesses analyze large sets of data to extract valuable insights. This can include customer preferences, market trends, and promoting decision making that results in operational efficiency. By understanding patterns, AI can help business owners make informed decisions, while learning more as more data is incorporated. These insights will presumably give leaders the information needed to make solid business decisions.

Personalized Marketing 

AI enables small businesses to create targeted and personalized marketing campaigns. By analyzing customer behavior and preferences, AI can automatically recommend products, send personalized offers, and change the way a business communicates with existing customers.

Inventory Management

Small businesses often struggle with managing inventory efficiently. AI can help by predicting demand based on historical data, optimizing stock levels, and automating reordering processes. This ensures that businesses have the right amount of stock to meet customer demand.

Cybersecurity

Small businesses are increasingly using AI to enhance their cybersecurity measures. AI algorithms can detect and respond to potential security threats in real-time, helping to protect sensitive data and prevent unauthorized access. This is crucial for maintaining customer trust and compliance with data protection regulations.

These are just a few examples, but the possibilities are vast. AI continues to evolve, offering small businesses extremely innovative solutions that work to improve the way they do business. If you would like to learn more about how AI fits into the business world and can work wonders for you, give us a call at (604) 513-9428 today.

Smarter Machines?
The first thing you have to understand about machine learning is that it is just a branch of A.I. As such, it basically describes a method of analyzing huge amounts of data in which prospective models of problem solving are automated. In layman’s terms, the computer solves basic problems without human intervention. This is significant for a few reasons, but the most glaring is that businesses today, and even small businesses, take in a lot of data. Traditionally, humans were paid to go through all this data, or it was archived and disregarded until there was a major question.

This shift is in the manner in which these machine learning systems analyze data, identify patterns, and make decisions from the analysis of those patterns.This seemingly advanced technology is being deployed at a dizzying rate and is beginning to surround us all, in our phones, on search engines, and in the systems that we manage our business data. For the small business, there are opportunities to utilize this technology to help carve out a larger market share.

Small Business Machine Learning
The philosophy behind utilizing machine learning for a business is just an extension of the overarching strategy of deploying automated systems to cut down on personnel and human resources costs. This strategy has worked in several sectors, albeit with automated systems that were more pre-programmed than “smart” like the machine learning systems.

An issue many small businesses will run into when deciding whether or not to try and innovate to the point where machine learning is an option, is where exactly it fits. Other questions persist as well. They include:

• What is the capital and operational investment of deploying this technology?
• How it will have to be utilized to provide a competitive advantage?
• What systems can be improved through the use of machine learning?
• How much time do you have until you would be at a competitive disadvantage if you didn’t invest in the technology?

Once you’ve ascertained how exactly to deploy machine learning, you can go ahead implementing it where you feel it is warranted.

Benefits of Machine Learning
A.I. and machine learning carry with it specific benefits. Some of them include:

• Forecasting business - What might be the most popular use of machine learning, the technology can be used to replace data and service analysis while being used to replace processes that were done manually or not done at all.
• Customer service - Chatbot technology essentially automates the customer service experience by directing customers to certain solutions based on query.
• E-commerce - Rolling out machine learning for your e-commerce site helps customers by adapting to customer behavior. Giving prospects and customers easy access to obtain the the products and services they are most interested in is sure to improve revenue generation.
• Reputation management - Machine learning can be set up to analyze internal and external data sources to monitor brand popularity. When it finds negative sentiment, you can use the information provided to smooth the situation over, fast.

These are only four of the many processes that can really help improve your business. As the technology improves, more A.I. and machine learning applications will be used to manage, maintain, and streamline a lot of your business’ slow-moving manual processes.

Machine Stupidity
These technologies are extremely advanced and are programmed to learn for themselves, so oversight of them may be difficult. If you are one of the many business owners that have a difficult time trusting technology, machine learning may not be for you. These constructs tend to be less predictable than typical analysis, because it is so thorough. Also, you may run into problems getting all of the data that needs to be analyzed into the system, providing results that may not be accurate for your entire business.

One could see how a small business owner can be in ‘wait and see” mode, but the problem with that strategy, however, is that your competitors may be using it now to improve their business. If you are interested in learning more about how this emerging technology can be used to make your business better, contact the professionals at Coleman Technologies today at (604) 513-9428.

To Identify Trends

The number one thing you need to know about data analysis is that the data you use needs to be structured in a way to allow you to get the most accurate information possible. This isn’t always easy. In order to put your business in the right position you can’t just rely on decision makers to go with their gut reaction, you need a definitive plan fueled by empirical data so that you avoid huge costs to solve small problems. The simplest way to do this is to identify trends inside and outside of your business. You can do this through a dedicated business analytics platform, using your organizational data to help you make sound business decisions. 

Improving Operational Effectiveness

Another part of the business that can be improved through the use of analysis is operations. Traditionally, the more efficient your business is, the more effective it is. This doesn’t change because you have data; but, with the data you can get a better perspective about how your business works, how your customers interact with your company, and a lot more. The better you understand the separate parts of your business the more you can confront its pain points and build effectiveness. 

Shifting Your Revenue Generation Strategies

Since you are in business to make money, it stands to reason that using any resources to help you do that is beneficial for the company. Combing through your operations and marketing data can provide opportunities that you didn’t know were there. It can make all the difference for the small business that needs to transition quickly in order to sustain operations. 

It’s been said that data is the new oil. That may or may not be true, but for the small business, drilling into your data to see the best way forward is a solid practice that will become commonplace before long. To get out in front of it, call the IT professionals at Coleman Technologies at (604) 513-9428 and we will help you get started using your data to benefit your business today.