Blogs on IT Support and Cybersecurity for Small Business

Half of Canadian businesses employed cyber security staff of their own in 2023, down from 61 percent two years earlier. As that work moves outward, IT help desk response times for Burnaby businesses stop being a service detail and become an operating risk.

The Number on the Contract Is Not the Number That Matters

Most service agreements lead with a first response target. Fifteen minutes, one hour, four hours, depending on the tier purchased, and it reads like a commitment. It measures one thing: how quickly someone confirms your ticket exists.

An acknowledgement is not a fix. A provider can meet a fifteen minute target with an automated reply and a queue position. Your staff member still cannot print, log in, or open the file a client is waiting on.

The clock that matters to your business runs until work resumes. That number rarely appears in marketing material, because it depends on staffing depth, documentation quality, and whether the technician has seen your environment before. First response is easy to automate and easy to hit. Resolution is neither.

None of this makes first response a useless metric. A provider who takes six hours to acknowledge an outage has a problem regardless of what happens next. The mistake is treating one number as a summary of service quality when it describes the opening second of a much longer process.

Decoding the Terms Before You Compare Providers

Vocabulary shifts between agreements, and the differences are not cosmetic. Two providers can quote near identical targets while measuring completely different things. Reading the definitions section is worth more than reading the headline figures.

• First response: time until a person or system acknowledges the ticket
• Time to resolution: time until the issue is fixed and the user is working again
• First contact resolution: share of tickets closed without escalation or a second touch
• Escalation rate: how often a front line technician hands the ticket upward
• Backlog age: how long the oldest unresolved ticket has been sitting open

A provider who publishes only the first item on that list is showing you the easiest metric they own. The remaining four describe whether problems get solved or simply circulated. Ask for all five in writing, and note which ones prompt hesitation.

Where the Clock Quietly Stops

Published targets rarely run continuously. IT help desk response times for Burnaby businesses can pause and restart in ways that are documented but seldom read. Two mechanisms account for most of the gap between what the contract promises and what your team experiences.

The After Hours Asterisk

Many agreements quote a single target and apply it only during posted business hours. A ticket opened at ten to five on Friday may not start its clock until Monday morning. The agreement is honoured. Your Saturday crew is still locked out of the scheduling system.

Burnaby's business mix makes this concrete. Distribution and light manufacturing operations around Big Bend and Still Creek run shifts that never matched a nine to five window. Professional services teams in Metrotown file their most urgent tickets late in the evening at quarter end, when deadlines land.

Ask which hours the clock runs, not whether support is available, because those are separate promises that providers sometimes blur. A helpdesk can answer the phone at midnight while the measured clock stays paused until the office reopens.

Where genuine round the clock coverage exists, confirm what it covers. Some after hours desks handle only outages affecting multiple users, while others can reset a password but cannot touch a server. Knowing the boundary in advance beats discovering it during a holiday weekend.

Priority Bands and Quiet Reclassification

Every agreement sorts tickets into severity levels. Critical, high, normal, low. The targets attached to each level are usually sensible on paper. The question worth asking is who assigns the level in the first place.

When a provider classifies incoming tickets without client input, response targets become flexible. A problem you consider urgent can land in a normal queue and close comfortably inside target. Nothing was breached, because the ticket was never critical on paper.

Stronger agreements define severity by business impact rather than technical category. One user with a slow laptop is minor. One user who cannot reach the system that runs payroll on a Thursday afternoon is not, even though both are technically single user issues.

Look for a written escalation path that lets you dispute a classification. The path does not need to be adversarial, but it needs to exist, and someone at your organization needs to know how to use it.

Closure Rate Deserves the Attention Response Time Gets

Closure rate measures the share of tickets a provider resolves rather than parks, defers, or forwards to a vendor. Speed without closure is fast notification of a delay. Judging IT help desk response times for Burnaby businesses without a closure figure beside them produces a flattering and incomplete picture of service.

Among Canadian businesses with no cyber security staff of their own in 2023, 47 percent gave a single reason: they use consultants or contractors to monitor it instead. For those firms, the provider is not assisting the plan. The provider is the plan.

That dependence surfaces when something breaks. Among impacted businesses that chose not to take incidents to police, 31 percent said the matter was resolved through an IT consultant or contractor, while 55 percent handled it internally. Resolution capacity, not acknowledgement speed, is what the first group was paying for.

Lost hours are never evenly distributed across a calendar, and they cluster into a handful of bad days, which is why monthly averages disguise them so effectively. A provider can post a strong quarterly figure while your team remembers two weeks that nearly derailed a project.

The Four Numbers Worth Requesting

• Median time to resolution, separated by priority band rather than blended into one average
• First contact resolution rate across the last two quarters
• Percentage of tickets that missed their stated target, and what followed each miss
• Ticket volume per user over time, which reveals recurring faults nobody has fixed properly

That last figure carries more diagnostic weight than it first appears. Rising ticket volume against a stable headcount suggests the environment itself is degrading, and a fast response to a growing pile of preventable tickets amounts to treading water at speed.

What Happens When a Target Is Missed

Service agreements usually specify a remedy for a missed target. Most remedies take the form of a service credit, calculated as a small percentage of the monthly fee. Read that clause closely, because it reveals how seriously the target is meant.

A credit worth a fraction of one month's service is not a deterrent, since it compensates nobody for a lost production day and is often capped, claim based, and time limited. Providers who take targets seriously tend to pair credits with a root cause review, which is the part that changes future outcomes.

Check whether claiming a credit requires you to file within a set window. Several agreements void the remedy if the claim arrives more than thirty days after the breach. Clients rarely track this, which is one reason credits are so seldom paid out.

Build Your Own Baseline First

Any audit of service levels should start with your own ticket history rather than a provider's summary report. Most ticketing portals export history directly, and a single quarter is enough to reveal patterns. The exercise takes an afternoon and needs no technical background.

• Export every ticket from the last three months, closed ones included
• Record the gap between submission and the first reply written by a person
• Record the gap between submission and the moment the user resumed work
• Flag any ticket handled by more than one technician
• Count tickets reopened within a week of being marked closed
• Note which tickets were filed outside posted business hours

Read the median alongside the average once the data is sorted. A single week long outage inflates an average while the typical experience stays unchanged. Both numbers are useful, and the distance between them shows you where volatility lives.

Pay close attention to the flagged tickets. Repeated handoffs usually point to thin documentation rather than weak technicians. When nobody has written down how your environment is configured, every ticket restarts from zero and your staff explain the same context repeatedly.

Reopened tickets deserve equal scrutiny. A ticket closed on Tuesday and reopened on Friday was never resolved, though it likely counted as a success in the monthly report. Counting those separately gives you a truer resolution rate than any dashboard will produce on its own.

What the Answer Tells You

The way a provider handles the request carries information of its own. Some send a detailed report within the week. Some explain their measurement method and volunteer where the gaps sit. Others steer the conversation toward uptime percentages that were never in question.

Reluctance is not automatically evasion, and smaller providers sometimes lack the reporting tooling to break resolution out by priority band, which is a fair answer when stated plainly. An inability to describe how resolution gets measured at all is harder to explain away.

Reviewing IT help desk response times for Burnaby businesses is less about catching anyone out than about establishing a shared definition. Once both parties agree on what is being counted, the discussion moves from impressions to evidence. That shift is usually where service quality starts to change.

Sources

Statistics Canada, Canadian Survey of Cyber Security and Cybercrime, 2023 (released 21 October 2024)

Half of Canadian businesses had employees doing cyber security work in 2023, down from 61 percent two years earlier. That drop explains why switching IT providers for Lower Mainland businesses feels so dangerous: when an outside firm holds most of the technical knowledge, changing firms looks like a leap with no net.

Why companies stay with a provider they have outgrown

Owners rarely leave after one dramatic failure. They leave after a slow accumulation. Tickets sit for days. Projects never get scheduled. The quarterly review that was promised has not happened in two years.

Then they think about the mechanics of leaving, and they freeze. The hesitation is almost never about whether a better option exists. It is about the week in between.

That week is where the fear lives. Nobody wants to explain to thirty staff why email stopped working on a Tuesday morning.

The moment the question changes

A transition is a project with a plan, a schedule, and a rollback option. It only becomes an emergency when it is done in a hurry, usually after the relationship has already broken down.

The trigger is usually external. A cyber insurance renewal arrives with new security requirements. A client asks for evidence of controls before renewing a contract. An acquisition or a new office forces a hard look at systems that have been coasting for years. In each case the question stops being whether the current arrangement is comfortable and becomes whether it can meet an obligation someone else has set.

What your current provider is actually holding

Before you plan a move, you need an honest inventory of what sits outside your building. Most companies underestimate this by a wide margin.

The list usually includes:

• Administrator credentials for your domain, email tenant, and servers
• Documentation covering network layout, device names, and configuration
• Software licences and subscriptions purchased under the provider's account
• Backup data stored in the provider's platform rather than your own
• Monitoring and management agents installed on every endpoint
• Firewall and switch configurations, including custom rules nobody wrote down

None of that causes trouble while the relationship works. All of it causes trouble the moment you give notice, unless you have already settled who owns what.

Federal guidance is blunt on the underlying point. The Canadian Centre for Cyber Security states that your organization is the data owner and is legally responsible for data security, whoever manages the systems day to day. Outsourcing the work does not outsource the responsibility.

Start with an inventory, not a resignation letter

The strongest predictor of a rough transition is giving notice before you know what you have. Reverse that order and most of the risk disappears. Companies that handle switching IT providers for Lower Mainland businesses well almost always do the discovery work first.

Ask the incoming provider to run a discovery process while your current contract is still active. Reputable firms treat this as a normal part of onboarding, not a favour. They map devices, licences, accounts, and dependencies so nothing surfaces as a surprise on day one.

Discovery also gives you a second opinion. A provider that finds three unpatched servers and an unmonitored firewall during discovery has told you something useful about the service you have been paying for.

The questions federal guidance says to ask

The Cyber Centre's guidance for buyers of managed services includes a checklist built for procurement. It works just as well in reverse, as an exit-planning tool.

• Who retains legal ownership of your data if the contract is dissolved?
• What penalties apply if you move your data to another provider?
• Are any of your data formats proprietary rather than industry standard?
• What happens to your information if the provider goes out of business?
• Is your backup data stored inside Canada?
• How will complete and secure deletion of your data be confirmed afterward?

If your current agreement has no clear answer to the first question, that is worth discovering now rather than during a dispute.

How a clean handover actually runs

Overlap beats a hard cutoff

Transitions that go badly are usually scheduled as a single switchover date. Transitions that go well run both providers in parallel for a defined window, commonly two to four weeks.

During that window the incoming team takes over monitoring, deploys its own tools, and confirms that backups run. The outgoing provider stays reachable for questions. Nothing gets removed until its replacement has been proven to work.

Parallel operation costs a little more for a few weeks. It buys you a fallback, which is the whole point.

Credentials, licences, and documentation

Credential handover deserves its own schedule. Every administrator account is transferred, then rotated, then verified. Accounts belonging to the previous provider's technicians are disabled on a date you set in writing, not whenever someone gets around to it.

Licences are the quiet trap. Subscriptions bought under a provider's own tenant sometimes need to be reassigned or repurchased, and that takes lead time. Start that thread in week one.

Documentation is the third piece, and it is the one most often skipped. Ask for network diagrams, device inventories, warranty records, and vendor contacts. If none of it exists, your new provider will rebuild it, which is worth knowing before you set a timeline.

Proving the backups before you need them

A backup nobody has ever restored is a theory. Have the incoming provider perform a test restore during the overlap window, while the previous environment is still available as a safety net.

This is also the moment to check where those backups live and how long they are retained. Both answers matter for compliance, and both tend to be assumptions rather than facts.

Timing the move around your calendar

Every business has weeks it cannot afford to lose. Accounting firms have deadline season. Construction companies have the stretch when weather finally cooperates. Distributors have their peak shipping months.

Pick the transition window deliberately around those periods, and give yourself buffer on both sides. A move planned for a quiet stretch can absorb a delay without anyone noticing. The same move squeezed against a deadline turns a minor hiccup into a crisis.

One more practical note. Line up the discovery, the notice date, and the overlap window on a single calendar before you commit to anything. Seeing the dates together usually reveals that the sensible start point is a few weeks earlier than assumed.

Contract terms that decide how hard this gets

The contract, not the technology, is what makes switching IT providers for Lower Mainland businesses slow or fast. Read it before you plan anything else. Notice periods commonly run 30 to 90 days, and automatic renewal clauses can quietly extend that by a full term.

Look for:

• Renewal dates and the exact window for giving written notice
• Fees attached to data export or offboarding assistance
• Ownership language covering documentation and configuration files
• Any requirement to return equipment or surrender licences on exit

The Cyber Centre describes vendor lock-in as the point where moving data is no longer financially practical, whether because of penalties, proprietary formats, or unclear ownership. That risk is easy to manage at signing and awkward to manage at departure. If you are staying put for now, it is still worth reading your agreement with these four points in mind.

Your privacy obligations do not move with the work

Privacy is the piece most often missed during a provider change. The Office of the Privacy Commissioner is clear that an organization must protect all personal information it holds, including personal information transferred to a third party for processing. Under PIPEDA, accountability stays with you.

In practice that means three things during a transition. You need to know what personal information the outgoing provider can still reach. You need confirmation that their access has been removed. You need assurance that copies held in their systems are destroyed on a defined schedule.

Ask for that confirmation in writing. A provider that offers it without hesitation is behaving normally. One that stalls has told you something.

Signs the move is going the way it should

You do not need a technical background to judge whether a transition is healthy. Watch the pattern of communication instead.

The incoming provider gives you a written plan with dates before any change happens. Someone is named as the point of contact for the cutover. Staff are told what to expect and when, in plain language. Test restores and firewall changes happen during scheduled windows, not at random.

The clearest signal is quiet. If the handover is running properly, your people notice almost nothing beyond a new number to call.

Warning signs are equally visible. Dates slip without explanation. Requests for documentation go unanswered by either side. Staff hear about changes from a technician at their desk rather than from you. Any of those is a reason to slow the schedule down rather than push through.

What to take from this

Done properly, switching IT providers for Lower Mainland businesses is a scheduled project rather than a crisis. The uncomfortable version happens when a company waits until the relationship is beyond repair, then tries to move in a week.

The preparation matters more than the timing. Know what you own, read the contract, and require an overlap period. Those three steps remove most of the downtime risk before the first agent is ever installed.

Sources:

• Statistics Canada, The Daily: Impact of cybercrime on Canadian businesses, 2023. www150.statcan.gc.ca/n1/daily-quotidien/241021/dq241021a-eng.htm
• Canadian Centre for Cyber Security, Cyber security considerations for consumers of managed services (ITSM.50.030). www.cyber.gc.ca/en/guidance/cyber-security-considerations-consumers-managed-services-itsm50030
• Office of the Privacy Commissioner of Canada, PIPEDA Fair Information Principle 1 - Accountability. www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/p_principle/principles/p_accountability/

Slow office Wi-Fi fixes for Greater Vancouver businesses start with one uncomfortable admission: that sluggish connection is quietly taxing your team every single day. A frozen video call here, a file that refuses to upload there, and the lost minutes pile into hours nobody planned to give away.

You have probably accepted it as the cost of doing business. It is not. A weak signal is a fixable problem, and the gap between a network that limps and one that hums is wider than most owners realize.

Why a Weak Signal Costs More Than You Think

Most owners file slow Wi-Fi somewhere between a jammed printer and a finicky coffee machine. The numbers tell a harsher story.

A 2026 Standley Systems Office Technology Report surveying 500 desk workers found that interruptions have become the norm rather than the exception. When connectivity stutters, people stop working and start waiting, and that waiting compounds across an entire team.

• 85% of desk workers hit a tech-related slowdown every single workday.
• Wi-Fi and network connectivity rank among the biggest time drains, cited by 43% of workers.
• 28% lose an hour or more each week to everyday tech issues, while nearly half lose more than 30 minutes.
• 29% deal with these slowdowns three or more times a day.

A few seconds of lag feels trivial in the moment. Stack it across every employee, every dropped call, and every reloaded page, and you are looking at a recurring drain on output that never appears on a single invoice.

There is a quieter cost, too. The same report found that 76% of workers avoid contacting IT at least sometimes, because asking for help feels like more effort than it is worth. So the issues go unreported and unresolved, and your people just learn to work around them.

Why Your Network Slows to a Crawl

Slow Wi-Fi rarely has one tidy cause. It is usually a stack of small problems compounding, and rebooting the router only resets the symptoms for an hour or two. The most effective slow office Wi-Fi fixes for Greater Vancouver businesses begin by finding what is dragging the network down in the first place.

Too Many Devices Fighting for Bandwidth

The modern office connects far more than laptops. Phones, tablets, security cameras, smart TVs, VoIP handsets, and printers all compete for the same airtime. A single consumer-grade access point starts choking once more than fifteen or twenty devices lean on it at once, and that bottleneck hits everyone on the floor.

Consumer-Grade Gear in a Business Space

The router that works beautifully in a three-bedroom home was never built for twenty-five people running cloud applications all day. Business networks are dynamic. Every device you add or remove shifts the load, and equipment meant for living rooms cannot keep pace with that demand.

Interference and Coverage Gaps

Thick walls, metal shelving, microwaves, and even neighbouring networks scatter your signal. The result is dead zones, those frustrating corners where calls drop and pages freeze. Across older buildings in the Fraser Valley and Greater Vancouver, where many offices occupy converted or retrofitted space, these gaps are common and almost never accidental.

A handful of warning signs usually point to a network that needs more than a reboot:

• Video meetings pixelate or freeze, especially when several people join at once.
• Certain rooms or corners have noticeably worse coverage than others.
• Large files crawl when they upload or download to cloud storage.
• Performance nosedives at predictable times, like mid-morning when everyone logs in.
• Staff have started tethering to their phones because the office connection cannot keep up.

How the Right Setup Restores Your Speed

Effective slow office Wi-Fi fixes for Greater Vancouver businesses are less about buying a faster internet plan and more about building a network designed for how you actually work. Bandwidth from your provider is only the first link in the chain. Everything inside your walls determines whether that bandwidth reaches the people who need it.

Proper design starts with mapping coverage rather than guessing. A professional survey identifies dead zones and interference before a single device gets mounted, so access points land where they do the most good instead of wherever a cable happens to reach.

The fixes that move the needle tend to share a few traits:

• Business-grade access points placed strategically to cover the whole floor plan, not just the area near the router.
• Traffic prioritization, so a large download from one desk does not throttle a client call across the office.
• A segmented network that keeps guest devices, security cameras, and core business systems on separate lanes.
• Continuous monitoring that flags slowdowns before your team feels them and files a complaint.

This is also where guesswork becomes expensive. Swapping in a pricier router without addressing placement, segmentation, or interference often changes nothing, because the original bottleneck was never the router. A network built around your space and your device load is what turns a chronic complaint into a non-issue.

When Hybrid Work Exposes the Cracks

Hybrid schedules have raised the stakes. Your office network now has to support people in the building and the cloud tools that connect them to colleagues at home. When the in-office connection wobbles, collaboration breaks on both ends.

The pattern shows up clearly in recent research. Owl Labs' 2025 State of Hybrid Work Report found that nearly 8 in 10 workers, 77%, have lost time to technical difficulties in meetings, with employees losing over six minutes on average just getting a hybrid meeting started. When the network underneath those meetings is shaky, that lost time hardens into a daily pattern across the whole office.

Reliable connectivity has quietly become a retention and morale issue as well. People who fight their tools all day grow frustrated, and that frustration leaks into how they treat clients. Steady, fast Wi-Fi is no longer a perk. It is the floor that productive work stands on.

Turning Your Wi-Fi Into an Advantage

Fixing your network is not a luxury project to slot in next year. It is one of the highest-return improvements available to a growing company, because the time you recover lands straight back into billable, productive work.

The encouraging part is that owners want this handled properly. The Standley Systems data found that 69% of workers would rather their workplace invest in preventing tech issues than expect employees to keep inventing workarounds. Proactive beats reactive, and your team already knows it.

This is where a managed IT partner earns its keep. At Coleman Technologies, we treat your network as infrastructure that should be designed, monitored, and maintained, not patched whenever it breaks. We assess your space, size your equipment to your device load, eliminate dead zones, and keep watch so small slowdowns never grow into outages.

Before you commit to any provider, it is worth knowing what good support involves. A capable partner should:

• Survey your office to map coverage and pinpoint interference, rather than guessing.
• Recommend business-grade equipment matched to your headcount and how you work.
• Monitor performance around the clock so problems get caught early.
• Explain everything in plain language, without burying you in technical jargon.

Stop Paying the Slow-Wi-Fi Tax

Every reloaded page and frozen call is a small withdrawal from your team's day, and those withdrawals add up faster than most owners ever measure. The good news is that a sluggish network is one of the most solvable problems in your office, and the best slow office Wi-Fi fixes for Greater Vancouver businesses come down to diagnosing the cause instead of resetting the symptom.

If your team across Langley, Surrey, Abbotsford, or anywhere in Greater Vancouver is losing time to a connection that cannot keep up, Coleman Technologies can help you find out exactly where it is breaking down. Book a free assessment with our team, and let us show you what your network is capable of when it is built to work as hard as you do.

Sources:

• Standley Systems, 2026 Office Technology Report: How Workplace Slowdowns Affect Productivity (survey of 500 desk workers, Pollfish, February 2026): https://www.standleys.com/blog/85-of-desk-workers-face-a-tech-related-slowdown-at-least-once-daily
• Owl Labs, 2025 State of Hybrid Work Report (survey of 2,000 U.S. full-time workers at companies with 2+ employees, July 2025): https://owllabs.com/state-of-hybrid-work/2025

I was meeting with an old colleague the other day. We met over Microsoft Teams to just check in and see how they were doing—no real itinerary, just to check in with a familiar face that I haven’t personally talked to in a few years. They had a little trouble getting into Microsoft Teams, since they were used to Zoom. I patiently smiled and helped them through it, and told them “No worries, it’s always the little differences that complicate things!”

At the time, I said this just to be empathetic. At first, the nerdy computer-geek part of my brain told me that the process to get into a Zoom meeting vs a Teams meeting, from their perspective, is exactly the same. But after the call, I really thought about this small interaction, and you know what? Things have gotten complicated.

Your decisions with capital will bleed into every part of your organization, so it’s crucial that you are able to determine the difference between capital expenses and operational expenses. When you know what each of these accomplish, you can do more with the same amount of capital.

Promoting Assessment

The purpose of having an assessment done on your organization’s information systems is simple: to gain a more complete understanding of how your IT works in regards to your business. That’s not to say that having an understanding how everything fits will, in itself, make your business’ IT more effective. No, that’s on you, but in order to know that you need to change, eliminate, or reconfigure parts of your IT strategy, understanding what systems do what is essential. 

Moreover, the assessment gives decision makers a look at how inefficient their IT strategy is, and how to make the changes necessary to make those systems work better for the company. A thorough IT assessment will have several parts to it. Today, we are going to go through what to expect when you get an assessment; or, what you need to look at if you want to objectively assess your own business’ IT.

Two crucial metrics that will repeatedly make an appearance are your total cost of ownership, and your return on investment.

• Total Cost of Ownership (TCO) - This takes a look at the comprehensive cost of a given piece of business technology. Therefore, it goes beyond just the cost of procurement, and also considers how much the solution will cost to operate and maintain, as well as how much additional cost any downtime could create.
  
  
• Return on Investment (ROI) - This familiar metric measures your profit from a single investment, once all procurement and operating costs have been covered.

Let’s look how these metrics come into play during an IT assessment:

At the Start

Typically, if your organization is going to conduct an IT assessment, there is some reason for it, and the results of this assessment (or audit, if you prefer) will likely have more to do with your future investments than many other actions would. This fact dictates that the audit is carried out by IT professionals who have the training needed to recognize inconsistencies, irregularities, and most importantly inefficiencies. 

Action

Any good IT assessment will begin by putting together a comprehensive Asset Detail Report. This will tell you what IT resources you have, when they were implemented and serviced, the latest firmware and software license and much, much more. This will cover all of your IT, including printers, copiers, cloud-based platforms, computing and networking hardware, software, and more. 

Additionally, you might find it helpful (at this stage) to create something known as a site diagram  or network map. This visual guide is used to map out the flow of data through your business.

Analysis

The assessment team will next audit your network by performing a SWOT analysis (which analyzes your business network’s strengths, weaknesses, opportunities, and threats). In this process it will become more clear what potential problems your network has and what it’s doing to function efficiently. There will be investment suggestions aimed to help reduce your organization’s IT risk, while also promoting solid TCO rates and improving your ROI.

Compilation

Finally, a risk report is assembled that combines the results from a variety of factors, including:

• Network hardware
• Security configuration
• Servers
• VPN/Remote Access
• Websites, domain names, and hosting provider
• ISP
• Phone System
• Email, messaging, and conferencing
• Computers, mobile devices, tablets
• Cabling
• Printers
• Software and mobile apps
• Procedures, policies
• Technology vendors

There are some other factors included in a finished assessment report. These include the status of domain controllers, the Active Directory settings, other potential vulnerabilities (like weak passwords and missing software updates), and any known network vulnerabilities.

Your finalized assessment will give you a comprehensive report that will be an indispensable tool for decision makers.

If you are looking for help identifying your company’s IT issues, call our knowledgeable technicians today at (604) 513-9428.