Cloverdale Cold Storage Ltd. runs three fibre-connected warehouse facilities in Surrey, BC—more than 500,000 square feet of temperature-controlled storage and 115,000 digitally tracked pallet positions. When their IT provider grew too big to know them, Cloverdale switched to Coleman Technologies for flat-fee managed IT and enterprise-grade security. Within three months, their own assessment of the difference: service levels 50 times better. Here is how it happened.
Client Case Study — Cloverdale Cold Storage Ltd.
50× Better. Flat Fee. Fully Secured.
In cold storage, reliability is the entire business. Refrigeration cannot pause, inventory systems cannot guess, and 115,000 pallet positions cannot be tracked on paper. Cloverdale Cold Storage Ltd., operating three fibre-connected facilities in Surrey, BC, needed technology as dependable as its refrigeration—and an IT partner who actually knew their business.
Client
Cold storage and warehousing operator—three facilities, 500,000+ sq. ft., 115,000 pallet positions, Surrey, BC
Challenge
A once-local IT provider grew into a call-centre operation: impersonal support, tickets passed from contact to contact, and billing that was impossible to forecast
Solution
Flat-fee managed IT built on three commitments: Full Accountability, Predictable Investment, and Enterprise Security
Outcome
One predictable monthly investment, a seven-layer security and continuity foundation across all three sites, and service the client rates 50 times better
Services
Flat-Fee Managed IT, Managed Network Security, Endpoint and Identity Protection, Email Security, Backup and Business Continuity, 24/7 Managed Support
The Challenge
Paying More for a Provider That Knew Them Less
Cloverdale Cold Storage had been through the full spectrum of IT arrangements. They started with an in-house technician, then moved to a local outsourced provider—one that fit their exact criteria: nearby, the right size, and genuinely responsive. That arrangement held. Until it didn’t.
The IT company merged and expanded rapidly. What had been personal became impersonal overnight. Calls routed to distant call centres. Technicians who answered had never heard of Cloverdale. Every ticket meant re-explaining the business from scratch—to someone in Edmonton, Calgary, or Toronto. In General Manager Lawrence Brew’s words, getting an issue resolved was like peeling an onion.
The financial picture was just as frustrating. Routine coverage came at a per-user rate, but any additional request triggered a separate invoice. There was no ceiling, no predictability, and no way to budget with confidence.
It is a pattern many growing businesses will recognize: a support-only IT arrangement that the business has simply outgrown, where security and business continuity have never been brought under one accountable roof. For an operation tracking 115,000 pallet positions digitally across three connected facilities, Cloverdale’s leadership decided closing that category of risk was not optional. By early 2021, the search for a provider who combined local accountability with all-in flat-fee pricing was underway.
The Turning Point
The Flat-Fee Promise That Changed Everything
The first thing that stopped Cloverdale’s search was Coleman Technologies’ pricing model: flat-fee IT, no extra charges. One predictable monthly investment covering everything. After months of absorbing unpredictable bills, that clarity alone was enough to start a conversation.
What followed confirmed that Coleman Technologies was built differently. Rather than opening with a product pitch, onboarding began with a question most IT companies never ask: who are your people? Coleman requested a complete list of every user at Cloverdale Cold Storage—by name, by workstation, by role—because the team that supports a business should know that business before an issue ever arises. It was something Cloverdale had never experienced before.
The partnership was built on three commitments:
01 Full Accountability
One team. One contact. Every issue handled end-to-end by someone who already knows the answer to the first question.
02 Predictable Investment
Flat-fee pricing across all services—a single monthly cost with no surprises, no matter how much support is needed.
03 Enterprise Security
A layered security and continuity foundation purpose-built for the operational complexity of a multi-site cold storage business.
“When I found Coleman Technologies, one of the things that caught my eye was the flat fee service. No extra charges—that appealed big time to me.”
Don Fenske — Cloverdale Cold Storage Ltd.
What We Delivered
A Seven-Layer Security Stack for a Three-Site Operation
Coleman Technologies deployed a purpose-built security and continuity foundation across all three Cloverdale Cold Storage facilities—protecting more than 500,000 square feet of digitally managed cold storage, end to end.
Layer one: the network. Protection begins at the perimeter. Managed network security filters malicious traffic before it reaches any device and continuously monitors every connection across all three fibre-linked facilities—a controlled, policy-governed perimeter around the entire operation.
Layer two: endpoints and identities. Every device across all three warehouses is covered by complementary layers of managed detection and response—combining 24/7 monitoring with human analyst response, AI-powered malware prevention that stops threats before they run, and continuous monitoring for compromised credentials.
Layer three: email and business continuity. Email is the primary entry point for modern threats, so it is protected with advanced anti-phishing, threat sandboxing, and around-the-clock monitoring by a dedicated Security Operations Center. Immutable cloud backups and rapid recovery complete the stack, ensuring that neither a ransomware event nor a hardware failure can shut down operations.
Every layer runs under 24/7 managed support from a single accountable team that knows Cloverdale Cold Storage by name and workstation. When a ticket opens, it goes directly to a technician capable of resolving it completely—no transfers, no repetition.
“Now when we deal with Coleman Technologies, they look at that ticket, and you get a response from someone who’s capable of handling the entire thing. You’re not explaining yourself to multiple people.”
Lawrence Brew — General Manager, Cloverdale Cold Storage Ltd.
Measurable Outcomes
Fifty Times Better—In Three Months
50×
Better service levels—the client’s own assessment
3
Facilities, one accountable IT partner
Flat Fee
Zero surprise invoices, ever
Don Fenske didn’t need a year to measure the difference. Within three months of switching to Coleman Technologies, the verdict was clear: “I would have to say that the service levels are 50 times better.” That is not a marketing claim—it is a direct quote from the person who had lived through the alternative.
What drove that result wasn’t just the technology. It was the way Coleman Technologies approached the relationship from day one—learning the team, documenting the systems, and making sure that every interaction builds on the last. As Don put it: “I can tell already, in three months, that what we tell Coleman Technologies is sticking.”
Financial Predictability
All IT services consolidated into a single fixed monthly investment. Billing never fluctuates with support volume, regardless of how much help is needed.
Security Posture
Network, endpoint, identity, email, and continuity covered end to end—actively monitored around the clock. Every layer accountable to one partner.
Operational Continuity
Backup and rapid recovery ensure a ransomware event or hardware failure cannot halt operations. More than 500,000 square feet of temperature-controlled warehousing stays online.
The result is an IT environment that operates as reliably as the refrigeration systems it supports—responsive, secure, and accountable every single day.
Ready to Get Ahead of Your IT?
If this story sounds familiar—a provider that grew too big, bills that grew unpredictable, or a support experience that left your team starting over every time—the next step is one conversation. Darren Coleman speaks with business owners personally.
Book your complimentary IT strategy assessment, call us at (604) 513-9428, or email This email address is being protected from spambots. You need JavaScript enabled to view it..
