Coleman Technologies Blog

One crucial component of any successful cybersecurity practices is the active effort to eliminate risk wherever possible. Here, we’ve compiled five practices that will contribute to your business’ capability to recognize where its threats come from. While these aren’t exactly policies to help protect your data, they can help you collect the data you need to form these policies.

1. Inventory All of Your Assets

When you resolve to protect everything, as many business owners do, it helps to know what exactly “everything” includes. Maintaining a comprehensive inventory of all of your technology-- each wire, additional peripheral, and software title your business has acquired--makes managing your technology far simpler and more efficient.

2. Push Cybersecurity Best Practices

Your staff, being the ones with their hands on your business technology, need to be trained on how to maintain its security. As it happens, this training should transcend just security and cover their cyber hygiene as well. The more they know about how to better secure their use of your technology and identify threats and issues, the more secure your business will be.

3. Address Shadow IT Head-On

Shadow IT is an insidious problem that many don’t even consider an issue. The phrase “shadow IT” basically serves as a blanket term for any software that an end user has downloaded without the knowledge and approval of the IT administrator. While there are many potential issues with shadow IT, the worst of them likely comes from the vulnerabilities that unapproved and unpatched software can bring into the network. By enforcing a policy of utilizing only the solutions that IT has vetted and approved, you can protect your business from one of the least expected threats there is: the employee who was just trying to do their job.

4. Ensure the Proper Tools are Implemented

Cybersecurity, on paper, isn’t such a difficult process. The issues come from the fact that everyone involved needs to understand the threats facing them and why the practices and tools they are expected to utilize are so crucial to security. Unfortunately, if the reasoning behind using antivirus and anti-malware, firewalls, spam blocking and content filtering (among other security tools) is never addressed, their use is more likely to be taken for granted, and ultimately neglected. Not only should these tools be in place, there needs to be an organizational commitment to using them… otherwise, threats are more likely to be an issue.

5. Keep IT Refreshed

As a general rule, the older your technology gets, the less effective it is at serving its intended purpose. This can be resolved by making a point of systematically and strategically patching, updating, and upgrading the technology you rely on to operate. More up-to-date solutions have better security and can better keep your assets safe, threats less of a consideration (but still one to be consideration).

Coleman Technologies can help you put these practices in place for the betterment of your business and its security. Reach out to our team for improved cybersecurity by calling (604) 513-9428 today.

Meet xHelper, The Malware That Refuses to Go Away

As of right now, it is suspected that xHelper has infected around 50,000 devices, which is a big number, but relatively low when it comes to malware of this type. The big names in cybersecurity, Symantec, Malwarebytes, and the like, don’t have any clear answers on how to actually remove the threat. If that’s not enough, deleting everything on your smartphone and doing a factory-reset won’t remove the malware either. Once you set your device back up, the threat will be back.

What Does xHelper Do?

We have good news and some bad news. The good news is that right now, it seems that xHelper just gives you annoying pop-up spam and notifications. It’s goal? To get you to install more applications, and likely these applications could come with additional threats.

It is also suspected that xHelper can download and install apps on its own. It hasn’t been officially detected doing this in the wild yet, but if it could do that, then you would essentially lose control over your device.

Don’t Forget, You Can’t Get Rid of xHelper Once You Get It

As of right now, there is no way to uninstall xHelper, and even resetting your device to factory settings keeps the malware installed. There is essentially no help for you other than getting a new phone, or waiting for Google or one of the major players in cybersecurity to figure out a way to remove it. This could take a while…

For Now, All You Can Do is Avoid Getting xHelper

The malware seems to get installed from scammy websites. The app isn’t found on the Google Play Store (at least at the time of writing this). Only install apps from the Google Play Store, and never from any other website. Google has a vetting process that keeps most apps on the Google Play Store relatively safe (it’s not a perfect system, but it does weed out most of the danger).

When it comes to cybersecurity, the best place to get started is being aware of the threats and employing safe habits. That, and ensuring that your business data is thoroughly protected. Don’t wait for a problem to happen, give Coleman Technologies a call at (604) 513-9428 today.

Upgrade Your Hardware and Migrate Over Your Data

Unfortunately, this option has two considerable downsides: it’s going to be pretty darn expensive, and since there is a very limited amount of time to get it done, you’ll likely have to pay even more to expedite the process. Furthermore, despite the professionalism and skill that our consultants at Coleman Technologies will bring to the table, rushing this normally slow and controlled process is bound to create complications. Sure, Windows Server 2008 R2 and Windows 7 may still work, technically speaking, but it will only become harder to find the other components that play nicely with the software you rely on - not to mention riskier to even attempt.

Before you bite the bullet and replace all of your hardware, you may have the option to simply upgrade the solutions present in your infrastructure already. Windows 10 has a few fairly attainable benchmarks. They include:

• Processor - 1 GHZ or faster
• RAM - 1 GB for 32-bit or 2 GB for 64-bit
• Hard disk space - 16 GB for 32-bit or 20 GB for 64-bit
• Graphics card - DirectX 9 or later with WDDM 1.0 driver
• Display - 800 x 600 resolution

Having said that, these are the minimum points for Windows 10 to work, so don’t expect your users to break any records using it with those specifications. Instead, we recommend that you have a dual-core processor rated to at least 2 GHz, anywhere from 4-to-8 GBs of RAM, and a 160 GB hard drive at the minimum.

Virtualize Your Data Via the Cloud

Of course, you also have the option to simply use virtualized solutions, rather than acquire new in-house hardware. Not only are virtualized servers more cost effective than purchasing a new in-house system, you have much more flexibility in the types of servers you can host. Microsoft Azure, for instance, offers virtual machine capabilities that cover the gamut of a business’ needs.

It also should be said that virtualization also assists with budgeting for your IT, as the purchases you would have made otherwise are turned into predictable operating expenses, rather than a pricey capital expense; plus, with services like Azure, your solutions are maintained as a part of the cost, so when compared apples-to-apples, virtualization could easily be the less-expensive option for you to go with.

Empower Your Team with Microsoft 365

Admittedly, while Microsoft 365 won’t do much to resolve your difficulties with Server 2008 R2, you can implement it quickly, which helps when you’re trying to beat an End-of-Life deadline. As it offers a comprehensive assortment of key solutions--including Windows 10, the Microsoft Office 365 productivity suite with Microsoft Teams, Outlook, and OneDrive--supported by the tools you need to keep your data secure and under your control, you could certainly do worse than implementing Microsoft 365.

Microsoft 365 Business takes these benefits even further than other cloud systems, while never losing sight of the productivity benefits that you are looking for from your business’ chosen solution. Additionally, with easily scalable licenses, this is likely a great choice for your organization to implement.

While Windows 7 and Server 2008 R2 were once the standard for businesses to utilize, those days are long past. Don’t let their lack of support create problems for your business. Call Coleman Technologies today to ensure that all of the solutions that you leverage in your operations are able to serve you well. Give us a call at (604) 513-9428 to learn more.

Connecting Your Office

The modern office functions a lot like the office of twenty years ago in terms of networking. Most of the time, endpoints connect to switches that connect to routers that connects to servers and the internet. This has been the way it has been for a couple of decades. Sure, the technology itself has been improved drastically, bandwidth dwarfs older connection speed, but all-in-all it is pretty similar to the way that office networking has been structured for some time. 

One major change is the reliance on Wi-Fi. Wireless internet provides a more flexible work environment, giving staff a better ability to collaborate through the use of mobile devices such as laptops and smartphones. The integration of wireless connections necessitates the integration of security infrastructure and policies that work to keep unauthorized entities off of the business’ computing network. 

What Is Changing?

You can count on one hand the inventions that have had the type of impact that the Internet has had on modern society. It’s no secret that there is a worldwide push for ubiquitous Internet access. This push will no-doubt be felt inside the offices of businesses big and small for years to come. There are new considerations coming to the forefront of networking technology. Some of which promise to change the way networking works. These include:

Improvements to Wi-Fi

Wi-Fi 6, or 802.11ax, upgrades the current highest-speed Wi-Fi available, 802.11ac. It brings a substantial improvement in efficiency across all current Wi-Fi bands, including older frequencies, such as 2.4 GHz. The biggest improvement Wi-Fi 6 brings is it increases the density of devices that can co-exist in a single space, increasing the networking speed on all devices. 

Additionally, Wi-Fi 6 will improve performance by supporting packet scheduling that will make for dramatic improvements in power utilization by mobile devices. This will improve the wireless experience for every user and will substantially improve the way the Internet of Things is leveraged in the workplace. 

Improvements to Wireless Mobile Networks

If you haven’t heard about 5G yet, you will. The fifth-generation wireless network is going to be a game changer. Wireless carriers are beginning to roll out 5G slowly and manufacturers have balked at going all-in on building 5G devices, but soon 5G will be the predominant wireless Internet platform and it will change everything. 

5G will bring improved speed and battery life to smartphones and expand high-speed Internet for home users.

For the business, 5G will have less of an impact, but it will have one. 5G fixed access will be a useful option as a WAN connection for organizations that have multiple branches. Additionally, as 5G rolls out, it will present more opportunities for organizations to leverage the Internet of Things in new and useful ways.

Smarter Networking

In managing a modern network, administrators need powerful tools to be able to make everything play nice together. This type of coordination, especially as new wireless technologies take hold, needs to happen in real time. Businesses will start to use machine learning to learn more about all aspects of their network. In doing so they will be able to prioritize the efficiency of their networks. 

Machine learning, a type of artificial intelligence, will help push this along by optimizing network performance, enhance security, and do it at a reduced cost. It accomplishes this through strong pattern identification that will reduce the amount of time and effort spent by administrators on issues that aren’t critical in nature.

The immediate future will see gains in the way businesses and individuals are able to share, collaborate, and produce. If you are looking for some more information about innovative new networking technologies and how they can work to help your organization, call us today at (604) 513-9428.

January 14, 2020

Microsoft has announced that Windows 7 will no longer be supported after January 14, 2020. Computers that are running the software will no longer be protected, and put your business at risk. After January 14th, any computer still running Windows 7 will not be receiving technical assistance from Microsoft. First released in late October 2009, Windows 7 was one of Microsoft’s most effective and popular operating systems, but the time has come to upgrade.

Why Shouldn’t You Run Unsupported Software?

Simply put, by running unsupported software your business becomes much more vulnerable to cyberattack. Supported software is routinely patched to keep potential vulnerabilities from becoming disasters for your company. A data breach can flatten any forward momentum a business has, and today, with ransomware being a consideration, making sure all of the software you depend on is supported keeps your business secure.  Besides the security issues, there are other considerations to contend with, like a loss in functionality 

What are Your Options?

Since you have around a month left to upgrade away from Windows 7, you still have time to switch your Windows 7 workstations over to Windows 10. Windows 10 is the current standard and has been for nearly five years. To upgrade to Windows 10 requires at least a 1 GHz processor, 2 GB of RAM, and 20 GB available on a hard drive. Since these specs aren’t much over what Windows 7 required, it may not be necessary to overhaul the hardware on each of your workstation. 

Extended Support

For organizations that simply won’t have time to upgrade their machines there are a couple of options that you should know about. Microsoft is offering a costly extended support package that will available for all Windows 7 Pro and Windows 7 Enterprise customers with volume licensing through January 2023. Most businesses will not qualify, but if yours does, the costs for Enterprise will be $25 per device from 2020-2021, $50 per device from 2021-2022, and $100 per device from 2022-2023. The cost of support for Pro versions will be double that. 

There are, at this moment no plans to support this software after 2023.

Microsoft 365

If your business is looking for an option that will move you on from Windows 7, Microsoft now offers the Microsoft 365 bundle. Available in enterprise, business, and education platforms, the cloud-based bundle provides users with Windows 10, the productivity and storage applications in Microsoft Office 365, and the security and control settings you’ll need to get the most out of the subscription service. Paid by the user, per month, major hardware upgrades can be tabled or done incrementally, allowing a business to pay as they go until they get to where they want to be. 

If your organization needs help upgrading your software, or keeping it patched and up-to-date, call the IT professionals at Coleman Technologies today at (604) 513-9428.