In his presentation, “Scaling Smarter: How AI-Driven Leadership Unlocks MSP Growth,” Darren will break down how MSP leaders can use AI to increase operational efficiency, reduce leadership bottlenecks, and scale without sacrificing control, profitability, or quality of service.

Drawing from real-world implementation at Coleman Technologies, Darren will share how AI is being integrated across the MSP stack — including automation, internal workflows, meeting intelligence, sales enablement, client communication, and service operations — while maintaining cybersecurity governance and executive oversight.

Later that same day, Darren will also join an expert AI panel alongside Chris Wiser and Eddie Kee, hosted by Lindsey Badillo. The panel will explore practical applications of AI for MSPs, including:

• AI-powered ticket intake and triage
• Operational automation for service delivery
• Secure AI integration within managed IT environments
• Governance and risk management for AI deployment
• How MSPs can use AI to drive revenue growth and margin expansion

This is what AI-driven MSP leadership looks like in real-world execution.

As an award-winning managed IT and cybersecurity leader, published author, and recognized AI strategist, Darren will provide practical, implementation-focused insights — not theory — on how MSPs can scale smarter in 2026 and beyond.

This session is designed for MSP leaders who want to scale faster, operate smarter, and integrate AI without increasing risk.

Learn more about Coleman Technologies’ AI services:
https://colemantechnologies.com/it-services/ai-guidance