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The AI-Driven MSP: Build It, Integrate It, Secure It
Wednesday 21 January 2026, 02:25pm - 03:25pm
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Contact Coleman Technologies – 604‑513-9428
Artificial intelligence is redefining how Managed Service Providers operate. At The 20 MSP Summit (Q1 2026), Coleman Technologies CEO Darren Coleman joins an expert panel to discuss how AI-driven MSPs are building, integrating, and securing artificial intelligence across the modern service stack.
 MSP Summit: The AI Driven MSP panel with Crystal Conkle, Randy Martinez, Seana Fippin, Nimesh Patel and Darren Coleman
Joined by Randall Martinez, Seana Fippin, and Nimesh Patel — and hosted by Crystal Conkle — this session explores how leading MSPs are implementing AI automation without compromising cybersecurity, governance, or operational control.
 

Coleman Technologies has embedded AI into real-world MSP environments, leveraging Microsoft Copilot, custom GPT agents, AI-powered voice automation, and intelligent service desk workflows to improve:

  • Ticket intake, triage, and dispatch
  • Sales enablement and proposal development
  • Documentation and meeting intelligence
  • Client communication and engagement
  • Operational efficiency and service delivery

This panel will break down where artificial intelligence delivers measurable value for managed IT service providers, how to integrate AI into existing systems, and how to secure AI deployments to prevent data leakage and compliance risk.

If you’re building a next-generation AI-driven MSP and want actionable strategies for responsible AI integration, automation, and security, this is a must-attend session.

Learn more about Coleman Technologies’ Artificial Intelligence services at: https://colemantechnologies.com/it-services/artificial-intelligence-services

Location The 20 HQ, 6600 Chase Oaks Blvd, Plano, TX 75023

About Coleman Technologies

Coleman Technologies is a managed IT and cybersecurity partner for growing businesses that can’t afford downtime, breaches, or guesswork. For over 25 years, we’ve helped organizations across British Columbia run stable, secure, and scalable technology environments—backed by 24/7 support, enterprise-grade security, and clear accountability. We don’t just fix IT problems. We take ownership of them.

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20178 96 Ave C400
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