Wednesday 21 January 2026, 02:25pm - 03:25pm
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Contact Coleman Technologies – 604‑513-9428
Artificial intelligence is reshaping how Managed Service Providers operate — and redefining how modern IT services are built, delivered, and secured. At The 20 MSP Summit (Q1 2026), Coleman Technologies CEO Darren Coleman joins an expert panel to discuss how AI-driven MSPs are building, integrating, and securing artificial intelligence across the modern service stack.
Hosted by Crystal Conkle and featuring Randall Martinez, Seana Fippin, Nimesh Patel, and Darren Coleman, this session explores how leading MSPs are implementing AI automation without compromising cybersecurity, governance, or operational control.
Coleman Technologies has embedded AI into real-world MSP environments, using Microsoft Copilot, custom GPT agents, AI-powered voice automation, and intelligent service desk workflows to improve:
- Ticket intake, triage, and dispatch
- Sales enablement and proposal development
- Documentation and meeting intelligence
- Client communication and engagement
- Operational efficiency and service delivery
This is what a modern, AI-driven MSP looks like in real-world execution.
This panel will break down where artificial intelligence delivers measurable value for managed IT service providers, how to integrate AI into existing systems, and how to secure AI deployments to reduce data leakage, operational risk, and compliance exposure.
If you’re building a next-generation AI-driven MSP and want practical strategies for responsible AI integration, automation, and security, this is a session worth attending.
Learn more about Coleman Technologies’ AI services:
https://colemantechnologies.com/it-services/ai-guidance
Location The 20 HQ, 6600 Chase Oaks Blvd, Plano, TX
