--- title: "You May Be Surprised What You Are Missing Without a Help Desk - Blogs on IT Support and Cybersecurity for Small Business" description: "Of course, not all businesses have the luxury of hiring in-house technicians to function as a help desk. In cases like these, outsourced solutions are viable alternatives, if they aren’t outright better overall. Here are some of the best reasons why" url: "https://colemantechnologies.com/blog/you-may-be-surprised-what-you-are-missing-without-a-help-desk" date: "2026-06-07T07:11:43+00:00" language: "en-GB" --- ## Blogs on IT Support and Cybersecurity for Small Business Insights on cybersecurity, AI, and IT strategy to help business leaders reduce risk, improve performance, and make better technology decisions. [ Categories ](https://colemantechnologies.com/blog/categories "Categories") [ Tags ](https://colemantechnologies.com/blog/tags "Tags") [ Categories: All Categories ](https://colemantechnologies.com/javascript:void(0); "Categories") Search...Suggested keywords [ x ](https://colemantechnologies.com/javascript:void(0);) # You May Be Surprised What You Are Missing Without a Help Desk [Coleman Technologies Blog](https://colemantechnologies.com/blog/categories/blog) [Business](https://colemantechnologies.com/blog/categories/business) [Coleman Technologies Admin](https://colemantechnologies.com/blog/blogger/darren-coleman) Friday, 16 November 2018 Of course, not all businesses have the luxury of hiring in-house technicians to function as a help desk. In cases like these, outsourced solutions are viable alternatives, if they aren’t outright better overall. Here are some of the best reasons why your organization should implement an outsourced help desk solution. **Help Desk Support Minimizes Downtime** You may have heard the excuse, “I would have done the work, but I didn’t know how,” or “My computer wasn’t working properly.” If you don’t have anyone available to help your staff with their issues, chances are they are being ignored and piling up, resulting in a situation where your staff simply can’t do their jobs--not because they don’t want to, but because they literally can’t. If you have someone your staff can reach out to for assistance with the technical side of their job, they’ll be more likely to get assistance and improve their productivity. Most importantly, you’re keeping downtime to a minimum, as it is a huge blow to your bottom line if left unchecked. **Help Desk Support Provides a Single Point of Contact** Even more confusing for some employees is who to actually contact in the event they need help with their technology. Sometimes the organization will have several numbers compiled in a location for all to see, but this isn’t helpful, as the employee might wind up having to reach out to several vendors just to resolve a basic issue. By using a help desk solution, there is only a single phone extension or email address to inform, making this kind of assistance much more accessible. **Help Desk Support Can Augment In-House Assistance** Let’s say that your internal IT department is responsible for helping your employees out with their technology troubles. This is fine and all, but chances are that they don’t have enough time to implement new solutions, keep your hardware and [software](https://www.colemantechnologies.com/blog/why-is-it-super-important-to-keep-your-software-updated/ "software") updated, monitor your network for inconsistencies, and manage all of your organization’s devices, let alone take a call from Susan down the hall because she can’t access her email. You can help your business’ IT department out by taking this one responsibility off their shoulders and handing it to an outsourced, remote help desk. If your business finds itself falling short in terms of help desk support, look no further. COMPANYNAME can help your business get the support it needs to maintain operational efficiency. To learn more, reach out to us at PHONENUMBER. [ ](https://colemantechnologies.com/javascript:void(0);) [ ](https://colemantechnologies.com/javascript:void(0);) [ ](https://colemantechnologies.com/javascript:void(0);) Tags: [Help Desk](https://colemantechnologies.com/blog/tags/help-desk) [IT Support](https://colemantechnologies.com/blog/tags/it-support-1) [Managed IT Services](https://colemantechnologies.com/blog/tags/managed-it-services) [×](https://colemantechnologies.com/javascript:void(0);) Stay Informed When you subscribe to the blog, we will send you an e-mail when there are new updates on the site so you wouldn't miss them. 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The Robocalls May Soon Stop ](https://colemantechnologies.com/blog/fingers-crossed-the-robocalls-may-soon-stop) [ Cybersecurity In 2018, What You Need to Know ](https://colemantechnologies.com/newsletter-content/cybersecurity-in-2018-what-you-need-to-know) About the author [ ![Coleman Technologies Admin](https://colemantechnologies.com/media/com_easyblog/images/avatars/author.png) ](https://colemantechnologies.com/blog/blogger/darren-coleman) [Coleman Technologies Admin](https://colemantechnologies.com/blog/blogger/darren-coleman) [ ](https://colemantechnologies.com/blog/blogger/darren-coleman) Author's recent posts [More posts from author](https://colemantechnologies.com/blog/blogger/darren-coleman) [ Tuesday, 05 May 2026 Darren Coleman Featured in Boss Today on AI Literacy and Human Judgment ](https://colemantechnologies.com/blog/darren-coleman-bosstoday-ai-literacy) [ Monday, 06 April 2026 How Cloud IT Services Are Transforming Business Continuity ](https://colemantechnologies.com/blog/how-cloud-it-services-are-transforming-business-continuity) [ Monday, 06 April 2026 Darren Coleman Featured in USAWire on Why Businesses Need an AI Strategy ](https://colemantechnologies.com/news-a-events/darren-coleman-usawire-ai-strategy) ## Schema ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://colemantechnologies.com" }, { "@type": "ListItem", "position": 2, "name": "Blog", "item": "https://colemantechnologies.com/blog" }, { "@type": "ListItem", "position": 3, "name": "Coleman Technologies Admin", "item": "https://colemantechnologies.com/blog/blogger/darren-coleman" }, { "@type": "ListItem", "position": 4, "name": "You May Be Surprised What You Are Missing Without a Help Desk", "item": "https://colemantechnologies.com/blog/you-may-be-surprised-what-you-are-missing-without-a-help-desk" } ] } ```