It had been a rough quarter at Thatcher-Jenkins. Sales were down as two of the company’s largest clients ceased doing business after they found suppliers that would offer the same services for less. In an attempt to stop the figurative bleeding, Parker had initiated a major overhaul to the management system the company would use. Much of the production staff, who is made up of a lot of people that had been working at the company for several years, found the new technology intrusive to production. Then there were problems with deployment which cost the company some time and a fair amount of capital. The IT staff that was in place at the time simply didn’t have the resources to cover a rushed end-to-end software implementation and their typical workload, leading to production interruptions and other inefficiencies.

So, as Parker stood with his hand on the glass of the window in his office, his thoughts weren’t of the impending holiday, his family, or how fortunate he was; they were firmly focused on the latest bought of downtime that took down production for half a day. Who knows how much money it had cost the company?

The phone rang. He walked back over to his desk, tripping over the exposed wire to his new VoIP phone that nobody bothered to hide. He snatched at the phone.

“Hello,” he answered, angered.

On the other end of the phone was his wife. Mrs. Parker was wondering when Parker would be home. After all, it was Christmas Eve.

“I’m just wrapping up here...Love you too.”

He hung up the phone, glanced aimlessly around his office, and slumped down into his desk chair. He sat for a few minutes before he got up, remotely started his car, put his coat on, shut down his computer, turned the lights off, grabbed his bag, and walked out the door.

As he slowly shuffled to his car, the snow was falling lightly, but it might have been just the ice in the air as it was a little too cold for snow. His car was the last car in the parking lot. This made him feel very alone. He got in the car and slowly drove away.

As he drove past all the houses lit up for Christmas, he started to cheer up. He stopped off at the liquor store to get some brandy and as he was walking out of the store he ran into one of his clients.

“Hey there Parker, Merry Christmas,” the stout man in a black pea coat said.

“Oh, hi there Jack, same to you,” Parker answered as he almost dropped the bottle of brandy he had just bought.

“Whatcha got there?” Jack asked inquisitively.

“We do Brandy Alexanders on Christmas Eve. Family Tradition,” Parker answered.

“Well that’s nice. Look, have a Merry Christmas. Give my best to your family. We’ll talk next week,” Jack said before he scurried away inside the liquor store.

Parker walked back to his car, wondering what Jack meant by the “we’ll talk next week” remark. He sat behind the wheel for a minute, before driving away. The uneasy feeling he had in his office was more like panic as he drove down the street toward his house.

Parker started talking to himself in his car, “What did Jack mean? If his company leaves, I’ll have to lay people off,” At this point he had worked himself up. He popped the top of the brandy bottle and started to take intermittent swigs. He drove past his house to the bridge on the outskirts of town. He parked his car on the side of the road and got out of his car and walked up the bridge.

Traffic continued to go by, but there wasn’t much of it to speak of, being Christmas Eve and all. He walked up to the center of the bridge with the bottle of brandy firmly in hand. He stood up and looked at the sliver of moon that poked out behind the passing clouds. He looked at the river. He took a pull of his brandy and put the cap back on. All of a sudden what seemed like a shadow approached him from the far side of the bridge.

“Not the Christmas Eve you planned on having, huh Parker?” the voice said as he came into the light. The man was short and older than Parker. He had a wool cap and jacket on.

“Who are you? How do you know my name?” Parker asked.

‘My name is Gary and I know all there is to know about you,” he said, “What are you doing up here?”

Where only moments before had Parker been engulfed in self-pity, now there was only fear. He moved away abruptly, but didn’t say anything.

Gary kept after him.

“Can I have a drink?” he asked.

“What the hell are you doing out here?” Parker demanded as Gary reached for the bottle of brandy. Gary stopped moving toward him.

“Please?” Gary asked.

The three or four drinks that Parker had were now starting to kick in. He extended the bottle and Gary took it, opened it, took a drink, and handed it back in rapid succession.

“So, Parker, what are you doing out here on Christmas eve?” Gary asked rhetorically.

“I’m not sure that’s any of your business,” Parker replied.

“Were you planning on jumping off of the bridge?” Gary asked abruptly.

Suddenly, Parker realized that maybe he had gone up there to do just that.

“I don’t know,” Parker replied, “Sometimes I feel like everyone that depends on me would be better off if I wasn't the one making the decisions.”

“Well...There is a way to find out.” Gary said as he rushed at him. Parker, still clutching the bottle of brandy, sidestepped as Gary dove off the bridge into the river. Shocked, Parker dropped the bottle, took off his coat and ran to the other side of the bridge and jumped in after Gary.

As he hit the nearly frozen water, it sent a shock through his entire system. He grabbed Gary, who was thrashing around in the current and dragged him to the bank of the river.

Both men lay on the frozen bank of the river. Gary begins to laugh. Incredulous at Gary’s levity, Parker started to yell at him.

“What the hell do you think you were doing?!” Parker started, freezing and soaked, “If I didn’t jump in after you, you would have surely died!”

“Don’t be so sure,” Gary said, “I am your guardian angel, you needed to stop feeling sorry for yourself in order to know what it is that I know.”

“Guardian angel? You are touched, man!” Parker yelled as he got up and started making his way back toward the bridge.

‘There are no such thing as guardian angels. You are a crazy old man who just had his life saved by someone who didn’t feel like living ten minutes ago.”

“Parker, many people depend on you, and feeling sorry for yourself will never get you to where you want to go.” Gary said, scrambling after him.

“Look, friend. I’m going home. Tonight is Christmas Eve, and I need to be with my family...Not sopping wet listening to a crazy man.”

Gary stopped following him.

“I may be crazy, but I am here to tell you that you can’t lose hope,” Gary shouted after him, “We will meet again soon.”

Parker made his way back to the bridge, picked up his jacket and his bottle of brandy and started back to his car. He opened the door to his car, but before he got in looked around for Gary. He was nowhere to be found. With mixed emotions Parker got in his car and returned home.

---

When Parker returned home, he found a strange car in the driveway. He walked in the front door, still wet from his time in the river, only to find his IT administrator standing in the foyer of the house waiting for him.

“Where have you been?” the man asked

“What are you doing here?” Parker answered as his wife walked in the room.

“We’ve been hacked,” The IT admin started, ”I’ve got the team at the office now doing everything...wait a minute, why are you wet?”

“Yeah, what happened to you?” Mrs. Parker asked.

“What do you mean we were hacked?! I just left the office an hour ago!” Parker said helplessly.

“Yeah, Harold and Matt are at the office right now and Brett will be there soon. We should go.” The IT admin said.

“Wait a second, mister, you aren’t going anywhere before you tell me why you are sopping wet.” Mrs. Parker said sternly.

“I saved a man from drowning, Jewel, but now I really have to go down there to make sure we aren’t going to lose everything. Pete, let me get changed.”

After getting changed quickly and assuring his wife that everything is going to be okay, he rode to the office with Pete. Pete was the IT administrator for Thatcher-Jenkins. He had been working there for the past seven years and was Parker’s right hand man when it comes to IT. He had hired Pete at 23 to work in his IT department after Pete had been released from jail for hacking.

Pete was the son of one of Parker’s wife’s best friends and agreed to take him on as a favor, but had come to depend on his computer skills.

“What do we know about the hack?” Parker asked as they were driving.

“You know as much as I do right now, but when we couldn’t get a hold of you, I came right to your house. Your wife was worried.” Pete said.

“The craziest thing happened to me tonight. I was on the bridge and some crazy old guy came up to me and jumped in the river. I had to jump in after him so he didn’t drown.” Parker continued, “I had never seen this man before, but…”

“He knew who you were?” Pete said in Gary’s voice. Parker looked over and it was Gary driving the car, not Pete.

“What is going on?!” Parker bellowed with fear.

“Don’t be afraid, Parker. I am your guardian angel and I’m here to show you just how important you are to the people in your life.”

“Stop the car! Stop the car!”

“I’ll do you one better.” Gary said as he swerved off the road and into a building.

---

Parker woke up in his bed, but his wife was nowhere to be found. He jumped out of bed and ran downstairs, but the house was different. It wasn’t decorated for Christmas, it was like you would find in on any other day. He opened the front door and it was snowy and the streetlights had the Christmas ornaments hanging from them. As he stood in the doorway of his house, he noticed a well-dressed man walking down the unkempt sidewalk that ran perpendicular to the road. As the man got closer, he recognized him. It was Gary.

“What the hell have you done?! Where is Jewel?! Where are my kids?!” Parker yelled as Gary, now dressed in a top hat and a flawless waistcoat made his way up the front sidewalk in front of Parker’s house.

“Who are you and what have you done with my family?!” He continued as Gary walked past him into the house.

“I told you that I would show you just how important you are. Get dressed, it’s time for a tour.” Gary replied.

“I’m not going anywhere with you.” Parker adamantly stated.

“The faster we can get through this, the faster you will be allowed to go back to your old life.” said Gary.

“I hate my old life,” Parker yelled.

That’s when Gary said, “It’s up to you to change it.”

----

Parker got changed and got in the driver’s side of the car.

“Good, you can drive. I’m a terrible driver, “ Gary said sarcastically, “Let’s head over to your office.”

“What am I, Ebenezer Scrooge? Are you a ghost sent here to teach me a lesson?” Parker asked before starting the car.

“Nothing like that,” Gary started, “I’ve told you already, I am your guardian angel and I am here to show you just what life would be like for the people you care about if you weren’t a part of theirs.”

“Do you know how crazy this is?” was Parker’s retort.

“It’s no more crazy than your feelings of loneliness and frustration.” Gary said.

“Things just haven’t been going well at work. We’re trying to put in this new system and its messing with production.” Parker started, “There’s really very little I can do about it, either. We’ve lost two of our biggest accounts and trying to modernize is costing us a fortune. The world isn’t the same now as it was when I started working there. We may not have any choice but to lay off some people. It’s a really bad situation.”

“It could be worse,” Gary said as they took a left onto the industrial park.

Parker’s demeanor changed and immediately got more hostile.

‘What the hell do you mean it could be worse?! People depend on me to make good decisions and I’m letting them down! Don’t you get it?!”

“Oh, I get it,” Gary began, “but I know things could be worse. Just look at that.”

At this moment they came upon the Thatcher-Jenkins offices; or, more like where the Thatcher-Jenkins offices should be. The building, which sat just off the river at the north end of the industrial park was vacant. There were pieces of plywood over several of the floor-to-ceiling windows that lined the second-floor facade. The parking lot was unplowed, so when Parker opened the car door and got out, he crunched through the layer of cold-tempered snow.

“What the…” Parker trailed off as he crunched through the snow toward the building.

Gary got out and shouted after him, “I told you things could be worse.”

Parker turned around and glanced at him, “What is happening?”

Gary flashed a smile, “This is what happens if you aren’t the one making the decisions. 56 jobs are gone. The place boarded up and left vacant.”

Parker started back to the car.

“Where am I, then?” he asked sternly.

“Well you’re right here, of course. Get in, and I’ll show you more.” Gary said.

Parker got in the car and they made their way out of the Industrial Park and drove toward downtown. As they drove down Main street Parker noticed his wife, Jewel. She didn’t look like herself, however. Instead of the well-manicured woman, she was wearing a heavy wool coat, a wool hat with matching mittens and standing in the doorway of George’s Hardware ringing a bell. She was taking in donations for the Salvation Army.

“She always loves to help people,” Parker said as he started to roll down the window. They drove on by, causing Parker to watch her in the driver's-side mirror until she was no longer in sight.

“She’s wonderful, but her life is nothing like her life is with you,” Gary said, “Without you, she marries, but has a miscarriage and gets divorced. She never has the family that you two have created. She suffers each day with the loss.”

Parker started to tear up. Gary reached in his topcoat and grabbed a handkerchief and offered it to Parker. Parker took it, and blotted his eyes as the town passed them by.

“Where are you taking me now?” Parker asked helplessly.

“We have a couple more things to see before you make your decision,” Gary responded.

“What decision?” Parker asked several times. Gary gestured him to keep course. They came to a stop in a parking lot in front of Ophelia’s Diner, on the east edge of town near the interstate highway.

“Park the car here.” said Gary.

“Why are we stopping here? I’m not hungry.” Parker inquired with desperation in his voice.

“Good,” Gary said, “because we’re not going in.”

Gary led him around the side of the building to a camper that was set up about 50 feet behind the restaurant.

“What the hell is this?” Parker asked.

“Something you’ll need to see.” Gary responded.

They approached the camper. There was the faint smell of cigarettes and muffled noises coming from inside. Gary walks up and knocks on the door. After some rustling and audible muttering, the door swung open. The man standing in the doorway was Pete. He had a two-day stubble and had a cigarette hanging out of his mouth.

“What do you want?” Pete said, not taking the cigarette out of his mouth.

“Pete?!” Parker asked aloud. Pete looked as if he hadn’t bathed in a couple of days and was wearing a cook’s whites, but no apron. He wasn’t wearing shoes.

“Yeah. Do I know you?” Pete said with a twinge of hostility. The men just stood there and stared at each other for a minute at which time Pete had had enough.

“Well, I’m busy,” Pete slammed the door, leaving the other two men standing in the snow.

“Let’s go,” Gary said as he began to walk back to the car.

“I guess he had a rough time of it.” Parker said trailing after Gary, “Jewel got me to hire him after he got out of jail. I guess without me all his talents would have been put to waste. He’s one hell of an IT guy. He’s been with me for years; I was about to make him CIO.”

The two men reached the car and Gary got in and started it up. Parker looked back at the camper one more time and got in the passenger seat.

“I think I get the point,” Parker said softly when they were driving back toward town.

“Yeah, people depend on you, but I have one more thing to show you,” Gary said.

“Why don’t you just take me back?” Parker demanded.

“That’s not the way it works, Parker,” Gary responded, “Like I told you, you are here. I can’t just take you back. I’m just your guardian angel.”

“I understand why I’m so important now. I have you to thank for it.” Parker admitted.

“You need to see one more thing.” Gary said as he drove.

Parker was silent. As he watched the town drift by, he realized that it was getting late in the afternoon and it was starting to get dark.

“I’ll be able to pick up where I left off, right, Ghost?” Parker asked.

“I’m not a ghost and you are not Ebenezer Scrooge. If any of this helps you, it will be on you to get back to the place where you can make a difference.” Gary said.

“But how do I get back?” Parker asked helplessly.

“You’ll see,” Gary said, “the decision will be yours.”

Just then they arrived at the supermarket. Gary got out of the car and told Parker to follow him. He walked into the store and went to the aisle where you’d find Thatcher-Jenkins best-selling product. Gary pointed at the shelf. There were no products from Thatcher-Jenkins, just twice as many from their biggest competitor Capra Industries. Parker shook his head and smiled.

“Now you are ready,” Gary said with a smile, “Let’s go.”

They returned to the car and drove across town to the bridge in silence. Gary parked the car in the same place where Parker had parked it, what seemingly was a day prior, but that’s not the way this works.

The men walked up to the place on the bridge where they had first met. Gary reached in his coat and offered Parker an unopened bottle of brandy.

“Now go home to your wife.” Gary said.

“Thank you, angel.” Parker said and extended his hand. Gary didn’t shake his hand, he tipped his cap and abruptly walked away.

---

Parker drove home fast, much faster than he normally would have. Once he got home, he jumped out of the car and ran inside. Without taking off his shoes and coat he ran into his family room to find his children sitting on the couch playing on their tablets. His heart was filled with warmth, he made his way to the kitchen where his wife was.

“Oh, Jewel,” is all he said before he wrapped his arms around her.

“Wow, is everything okay?” She asked him.

“Everything is great. I love you so much.” He said to her stepping away and looking her in the eyes. He kissed her.

He placed the bottle of brandy on the counter.

Confused, Jewel asked, “What happened to you?”

“I just had a long day and I’m happy to be home.” he said.

Parker didn’t think about work for the whole next day. It was the longest he had actually relaxed in years. He spent the holiday with the people he loved, happy, and feeling as if anything was possible.

---

When he returned to work on the day after Christmas, he got there extra early. He noticed the Coleman Technologies business card that he left lying on his desk, so he went ahead and called Pete into his office. He was determined to find solutions to his business’ IT overruns.

“You asked for me, Boss?” Pete said as he walked in the open door.

“Yeah, Pete, shut the door.” Parker demanded. Pete walked in nervously and stood behind the chairs that were in front of the Parker’s desk.

“Have a seat,” Parker started, “Pete, over the Christmas holiday I had some harsh truths to face. It’s no secret that we’ve been having some technology problems lately and if they keep up, we’ll likely have to lay some people off.”

“Okay, we’re doing all…” Pete started before Parker interjected.

“I’m not blaming you, Pete. Like I said, I had some harsh truths to face. One of them is that I have to take a step back from the technology end of the business. My demands are some of the main reasons we’re having problems. I called you here to promote you, Pete. You’ve done one hell of a job for us and I was wondering if you would like to join the management team as CIO?”

Pete’s face was filled with surprise and pride, “How would it change the job I have now?”

“Do you want it, Pete?” Parker pressed.

“Yes, sir.” Pete responded.

“Wonderful, you are the right man for the job. The first course of action that you need to focus on is getting the resources in here to get our new system in place and get the people trained up on it. It is essential to the future of our company, and I think you are up to the challenge.”

“Thank you, sir.” Pete said earnestly, “I think the first thing we should look at is getting Coleman Technologies in here to help us cover our regular management while we finish the deployment.”

“Pete, if it’s in the budget, it is your call now. I’ll call a staff meeting later today to announce your promotion.“ Parker answered. “For now, though, I have some things I need to attend to.”

Parker walked around the desk to shake Pete’s hand and walked him out of the office. Once Pete was gone, Parker walked over to the window and put his palm on the glass. He hadn’t felt this proud in some time.

---

I’m glad to announce that Pete’s plan was implemented the very next day. The following week, Coleman Technologies did their first assessment, and soon after took over the management and maintenance of the computing infrastructure and network. For several months, Thatcher-Jenkins’ IT technicians, led by CIO Pete, implemented a system with Coleman Technologies supporting their technology. Now the two companies are full-time collaborators, and Thatcher-Jenkins continues their steady growth.

If you enjoyed this take and think that Coleman Technologies can breathe some new life into your business’ technology strategy, give us a call at (604) 513-9428 and one of our expert consultants can tell you how we can help you. Happy Holidays.

Before we discuss what the last decade brought us, I wanted to remind everyone just how limitless innovations are. Many years ago, many of these inventions or technologies seemed unrealistic for the times.

Let’s go through the past decade’s biggest hits, as well as what we might see in years to come.

2010: When Innovation Thrived

While many technologies were introduced in the 2000s, the 2010s saw these technologies used in bigger, more innovative ways. Let’s take a brief look at the past ten years and what improvements we saw.

4G

While 4G was actually first developed in 2009, but primarily spreading in the early 2010s, 4G wireless changed the capabilities of wireless data transmission. As a result, further innovations were made, encouraging (and sometimes forcing) technologies to improve. The companies that worked in real-time and heavily depended on application deployment were suddenly given the tools they needed to really take root. Furthermore, 4G was responsible for the viability of many of today’s biggest players, including Spotify, Instagram, Uber, and Snapchat - among many others.

Apple iPad

Can you believe that the iPad has only been around for about a decade? It was the first of many mass-produced consumer tablets, and it took other companies a few years to catch up as they followed Apple’s lead. Powered by iOS, and featuring a large screen, the explosive initial sales of the iPad cemented the tablet’s reputation as a useful device, both at home and in the workplace.

IPv6

In June of 2012, the longstanding wireless networking standard was upgraded for the first time in years. This sixth standard allowed a new age of connectivity, permitting a far larger number of devices to be connected to the Internet.

Chromecast

As we suggested in the section on 4G, streaming was growing in popularity, and it is safe to say that the first Chromecast was partially responsible for that. While it may seem practically ubiquitous today, integrated casting was revolutionary upon its release… and in many ways, it changed how businesses could communicate ideas. Conference rooms everywhere are now equipped to work with this (or similar) technologies.

Virtual Assistants

Today, every major technology brand has its own take on the virtual assistant. Apple has the OG - Siri - while Microsoft has Cortana, Google has its Google Assistant, Amazon has Alexa, and Samsung has Bixby. As such, the development of this technology spurred a new competitive spirit among these rivals, to the benefit of the user. With all of these companies working to create advanced, better assistants to sway consumers, machine learning has improved exponentially through these efforts.

USB-C

Despite largely flying under the radar, one of the most impactful advancements of the decade is the development of the USB Type C connector. With the exception of Apple, it has been accepted as the industry’s standard connection for power and data transmission, and can therefore be found on most post-2015 devices.

Windows 10

As they attempted to put together a mobile OS, and their redesigned Windows 8.1 OS failing to replace the aging Windows 7, Windows 10 was developed to standardize the Windows experience and modernize it for longevity. Now, Windows 10 has been established as the standard, running on 64 percent of all PCs in existence, a number that will grow even higher as Windows 7 is finally put out to pasture.

2020: When Things Will Thrive

While there is an argument that, technically speaking, the Internet of Things is more of a 2010s development, the 2020s are poised to be the decade that Internet-connected devices are truly viable tools, with the necessary integrations, functionality, and (most critically) security finally in place. This is predicted much for the same reason that mobile technology took off last decade - the fact that wireless networks improved. 

Frankly, there’s so much more we have yet to accomplish, as the near future is poised to turn what was very recently science fiction into fact. For instance, the next 10 years will likely see the following technologies come more into the mainstream:

5G Connectivity

With certain areas currently rolling out the 5G wireless standard, and more guaranteed to follow, there is hope of a fundamental shift in how people can use their technology. As if today’s networks weren’t already burdened by our data demands, we are only increasing these demands as time passes. However, 5G potentially promises a variety of benefits - including ubiquitous access, powered by broadcast sites that focus on delivering performance to each user rather than to a given neighborhood. Today’s 5G users have experienced speeds measured in gigabits, so just imagine this capability spreading.

Artificial Intelligence

While the phrase “artificial intelligence” has been somewhat inflated by popular culture, the more practical use of artificial intelligence is slated to increase by a significant amount in the 2020s. Today, neural networks are already in use as a means to recognize data patterns, assisting in automation processes. With the amount of data increasing exponentially, these neural networks are bound to see exponential benefits, and we will be able to put AI to use in more complex and dynamic applications.

The IoT

Like we said, the Internet of Things is only going to grow as time passes, and the many technologies and solutions that are included under this umbrella term will finally have the wireless capabilities needed to make a real impact. Cities will be made smart, using AI to increase the efficiency of crucial services and eliminate waste. Driverless cars will make commuting and traveling safer, and crucial systems in finance, healthcare, and infrastructure will be improved.

Mixed Reality

There has been a notable trend toward increasing how immersive our technology is, and that will culminate in something known as mixed reality. As the predicted replacement to today’s mobile platforms, MR would provide interactive overlays in real-time for all kinds of applications, ultimately reducing data strains. As a result, we could see a variety of applications be completely revolutionized, including education, entertainment, and social interaction.

Just as it did throughout the last decade, technology is sure to transform throughout the coming one. What innovations do you hope to see? Let us know in the comments!

Technology #1 - Blockchain

You’ve probably heard of blockchain before. It is widely known as the technology that makes cryptocurrency possible. Software developers have been working to use the encrypted distributed ledger system to create applications that can help a business secure its processes and create situational transparency. 

Thus far blockchain’s applications are mostly security-related, but the applications for the technology are limitless. Right now, a business can start using blockchain to boost the security of their accounts-receivable process, for contract transparency, and aid the efficiency of their supply chain. 

Technology #2 - Business Process Automation 

Automation has been the name of the game for some time. Today, however, there are more devices than ever to build automated systems with. The smart-technology boom called the Internet of Things (IoT), coupled with advancements in machine learning (ML) and artificial intelligence (AI), is giving businesses more options in which to enhance efficiency. 

Business Process Automation (BPA) incorporates these technologies into business management systems to help a business be able to accomplish more. This boost in productivity can often be pretty obvious on the bottom line. 

Technology #3 - Powerful Collaboration Tools

With technology making collaboration much easier, businesses have begun to promote collaborative efforts. Today, there are several options for the modern business. Businesses are using complete productivity suites like Microsoft Office 365 and Google’s G Suite for collaborative work. They also have begun instituting new communications tools like Slack and Microsoft Teams that couple useful messaging software with dozens of application integrations.

Moreover, businesses are significantly expanding the technology they use to make their BPA strategy more comprehensive. Bringing in interdepartmental collaboration tools that include customer resource management (CRM) is helping businesses operate smarter and more efficiently. 

2020 could be your business’ year to shine. By integrating some of these emerging tools, you could create the efficient operations boost you are seeking. Give us a call at (604) 513-9428 today to learn more about what Coleman Technologies can do for your company.

Innovation Technology

Information technology systems are the foundation of the many processes that a lot of businesses rely on. These systems enable you to store data efficiently, putting it to use and interfacing with it collaboratively - but as these systems are so crucial, they must also be properly monitored and maintained.

After all, without its technology, a business that relies on said technology isn’t going to be able to accomplish much.

This has been a driving force behind innovations to technology - boosting reliability, introducing transformative tools, and advancing both business and society at large. However, since this isn’t particularly easy to put into practice, various industry thought leaders have been actively attempting to transform a variety of considerations, including:

• Applications
• Infrastructure architectures
• Service delivery
• DevOps
• Production operations
• Security
• Compliance

This has effectively been accomplished by developing solutions to meet assessed needs. As a result, new solutions are being thought up to help expand IT from its role in support to actively promoting key business tasks.

Leveraging Cognitive Computing Investments

Cognitive computing is the processing of business data through a combination of machine learning, artificial intelligence, and other powerful computing resources. With these systems, patterns can be recognized, data mined, and language processed far more efficiently than without. With more information, businesses that leverage cognitive computing can see considerable benefits:

• Enhanced business agility via quicker decision making
• Consistent process scaling to meet operational and budgetary demands
• Improved business performance and efficiency

Using these technologies also allows you to support various other aspects of your operations, both internally (filling out your operational structure) and externally (automating customer retention efforts). By making a business more “intelligent,” these investments can provide a competitive advantage, as well as more diverse means of generating revenues.

Smarter Security

A data breach can be catastrophic for a business - and attacks happen far too often today to be ignored. Quite a few tools have been developed to help block out these threats, as well as improve internal data security initiatives.

Of these tools, many leverage AI and machine learning to adapt a cybersecurity policy to better match the threats a business contends with. However, these systems aren’t impervious to threats, which means that business owners need to identify their potential risks, including:

• Remote access - With the rise in remote workers and other mobility enhancements that allow data and applications to be accessed from outside the network, the connections that enable this access need to be secured.
• IoT - The Internet of Things has seen an explosive growth in popularity, but with the unfortunate side effect of bringing insecure endpoints into your business. You need to have a strategy to minimize the risks they present.
• Regulatory requirements - Some businesses and industries have additional rules that they must abide by passed down by the government. You must ensure you are meeting any conditions that apply to you.
• Hackers and cybercriminals - While businesses now have access to better tools, so do hackers. This requires you to remain vigilant in your network security.

It is also important to mention that this list is far from comprehensive - there are many more threats out there to resist, avoid, and otherwise defend against. Today’s tools are the most effective way to accomplish this.

To learn more about how you can adopt technology that helps your business succeed, reach out to the IT professionals at Coleman Technologies.

The Cloud

One computing trend is being utilized above all others by all types of businesses from all over the world: cloud computing. The feature-rich options available in the cloud make it a perfect technology for the modern SMB.

The most prevalent of the benefits of cloud computing is that it doesn’t typically come with large capital costs. There are plenty of options where a business can get the computing that they need--outfitted competently with tools, storage, security, infrastructure, and more. By having options to get the computing resources and tools they need, and being charged monthly for them, businesses have access to affordable resources that can really help them build a better business. 

Get Smart (BI & BA)

In a trend that is more recent, SMBs are using business intelligence and business analytics to get more detailed information about their business. Using this information, decision makers can strategically alter operations to fit the needs of their consumer base, spend their marketing budgets more wisely, and obtain a better understanding of their business; and, how to strategically improve it. 

Everything Digital 

Like BI and BA, the digital transformation of a business was, up until recently, thought of as an enterprise gig. A complete digital transformation of a business that includes document management, remote work solutions, and customer-facing computing strategies. Prioritizing a single digital standard will go a long way toward cutting printing and paper costs, and promote boosts to productivity and efficiency. 

If you would like to talk to one of our technology professionals about innovative solutions that bring with them rapid ROIs and higher productivity, call Coleman Technologies today at (604) 513-9428.

IT Security

Let’s start with IT security because it’s undeniably important if you want to maintain not just IT regulatory compliance, but business on your own terms. IT security, like the act of complying with regulations, is an act of risk mitigation. In the case of IT security, the risks are many and complex. You have the risk of operational issues like downtime. You have the risk of system corruption from hackers and other outside entities who are trying to break through (or in) and get access to your assets. There is also internal risk to physical systems, central computing infrastructure, and every endpoint on the network.  

In IT security, the amount of risk often dictates what kind of action is necessary, since reacting to the problems themselves isn’t a viable option. Thus, when protecting your network from threats, you will likely have to be much more comprehensive about your attention to detail as you would even under the most strictest compliance standards.

IT Compliance

Compliance also is all about minimizing risk, but to stay compliant, it’s more about focusing on following set-in-stone rules than it is about keeping systems secure. Most of the regulations that have been passed down by a government entity, third-party security framework, or customer contract have very specific requirements. This gives network administrators a punch-list of tasks that need to happen to keep their organization’s IT compliant with their various IT mandates. 

Insofar as it works to maintain digital asset security, many regulations are created to ensure that risky behavior is not introduced, while others are very specific about what data needs to be protected, and what systems need protection. In fact, some regulations barely touch the IT infrastructure, only dictating that the business purchase regulation-compliant hardware. 

Where Your Company Stands

Compliance standards typically depend on which vertical market your business does business in, or more specifically, how it uses sensitive information in the course of doing business. That doesn’t speak to your organization’s complete IT security strategy. In order to keep all of your digital (and physical) assets secure, there needs to be a dedicated plan to do it. After all, today the user is the most common breach point. 

With that truth it is important for the business that operates under the watchful eyes of a regulatory body to understand that you may be compliant, but still be at risk. It’s important that aside from meeting all the compliance standards set forth by your industry’s regulatory mandates, you need to put together a cybersecurity strategy that prioritizes the ongoing training of your endpoint operators. 

At Coleman Technologies, our technicians are experts in modern compliance standards and cybersecurity. Our team can work to simultaneously build an IT infrastructure, the policies to govern that infrastructure, and the endpoint monitoring and protection solution that will keep your business secure from threats, while also being compliant to any mandated regulations your business is under. Call us today at (604) 513-9428 to learn more.

Blockchain technology has virtually changed the internet. The action of creating and distributing digital information, but not allowing the information to be copied or altered, has created a backbone to this new type of network.

What Is Blockchain?

When looking at the word blockchain, it’s clear to see that it is derived from two words: block and chain.

Simply put, a block records recent transactions that have not been started in any prior blocks. This avoids duplicates or falsely initiated transactions. This block has the unique characteristic that it cannot be deleted, and it cannot be altered.

A chain is a sequence of items of the same type, forming a line. Blockchain technology has created an indestructible chain of blocks. Without being “chained” together, it would just be unorganized, unreadable, scattered information. Because of the methodical, organized and unalterable record keeping - it’s ideal for numerous applications.

Where Blockchain is Headed

Blockchains are where digital relationships are being not only formed but secured. Here are just some of the implementations where this technology has been, or could be used for in the future:

Payment processing and money transfers - The first thing that it could be used for is what it’s already being used for. Payment processing and money transfers. After all, this is what the technology was developed for, but what other forms can this take?

Retail loyalty reward programs - We’ve all been asked if we have a rewards card. Blockchain could soon revolutionize rewards programs by replacing standard points with tokens. All transactions at a certain store or company would result in earning tokens, which would be stored in a blockchain. The characteristics of blockchain would stop individuals from fraudulently earning reward points, which is common amongst paper and card-based loyalty programs.

Digital Voting - Have you ever heard rumors or accusations that someone fraudulently won a vote? With the implementation of blockchain, this would be an issue of the past. Blockchain cannot be altered or destroyed. This means if there was some sort of fraudulent activity, it could easily be detected. This brings us to our next use of blockchain.

Audit Trailing - Blockchain can be implemented anywhere an audit trail is required.

There are endless possibilities where this technology can be implemented. Medical recordkeeping, tax regulation and compliance, immutable data backup, even real estate or auto title transfers. Blockchain truly is revolutionizing operations across the globe.

At Coleman Technologies, we are eager to see where this technology will take us in the near future. How do you think blockchain technology will be used? Leave a comment below.

The IoT is growing rapidly. So rapidly in fact, it is becoming difficult to get a read on the accepted number of Internet-connected devices. In fact, companies more frequently print forecasts rather than reality, because there is no way to know how many actual devices there are connected to the Internet, but by most tallies the number is in the ballpark of 20 billion and growing rapidly. What does this mean for us? So much. Today, we’re going to take a look at the IoT and try and forecast how it will change the way we do things by 2025.

First Considerations

The first thing you should know is that this massive IoT rollout is not going to make the Internet any less important. Despite its renouncement as a utility (in merely a political move), the Internet can be thought of very much like electricity was toward the beginning of the 20th century when the technology had been established and its use was just beginning to fuel a market of goods designed to use electricity. The Internet today is still coming online in places all around the world, but there remain large chunks of land where it is not yet available (in some of these places electricity isn’t). As the ubiquity of high-speed Internet comes to fruition, the world will be confronted with a new reality, where technology is altering humanity in ways you wouldn’t even imagine. 

Of course, this won’t happen in six years, but it needs to be said that the exponential growth of IoT from a few million devices in 2006 to more than 20 billion two decades later is going to affect the way people live. It’s not just a matter of the technology being there, it is the function of that tech that changes things. In this case, many of the products that people have been using for decades (and in some cases centuries) are being manufactured with the capability of connecting to wireless networks. Most of them have corresponding software that provides a new cache of functions. As time goes on, and devices get smarter, whole parts of a person’s routine will be automated. Like I said, IoT is altering humanity.

Explaining “Things”

When people think of the Internet of Things, they inevitably think about the gadgets that have limited functions or their wearable technology (smartwatches). They may not consider that “things” include almost anything. There are literally Internet-connected things that help humans control their gardens, their car, their livestock, and even their health. It’s getting to the point where anything that could be connected to the Internet, is. There are those calling this a “mega trend”, but don’t be surprised if it’s simply just the new normal. 

With so many things connected to networks, the networks need to be bigger, stronger, and more resilient. As a result, more consideration needs to be taken to the makeup of the networks and the underlying hardware. This can become a major issue for the rapidly expanding business, so taking heed about the growth of IoT devices that are currently and potentially going to be on your business’ network going forward is a good strategy. 

By the Numbers

With this seemingly inevitable IoT boom happening as we speak, there are some seriously impressive statistical growth being projected. Some of the most staggering projections of the IoT market in the next few years include:

• There will be over 21 billion IoT devices connected to the Internet
• IoT devices will generate nearly 80 zettabytes of data
• IoT will become an even bigger draw for cybercriminals
• Driverless transportation of people and goods will increase rapidly
• Whole cities will be “smart”
• Router technology will improve to feature new tools to boost network security
• 5G Networks will exponentially increase IoT growth
• IoT ubiquity will create new privacy/security concerns
• Governments will build and pass more regulations concerning privacy/security of data
• Industrial IoT market will grow to a whopping $920 billion per year
• Total IoT markets to grow past $1.5 trillion per year

If these numbers are any indication, the IoT looks to be one of the biggest vertical markets in the world before long. This will have major effects on business in the coming years. Some of the most marked ways this shift will be seen are in:

Productivity

With increased knowledge provided by IoT tracking every part of the business, making processes more efficient is much simpler. In fact, some estimates say that businesses stand to gain upwards of 20 percent from the integration of IoT into their processes. What may be surprising is that most of this number is found on the consumer end of things. Better understanding of the people that purchase goods and services from a company, can help that organization market themselves more effectively, potentially saving a load of capital.

Remote Workforce

The growth in IoT will have a massive amount of value for businesses that want to expand their workforces outside the confines of a brick and mortar building. Since the IoT allows employees to connect to work remotely, workers are more apt to be happier and more productive.

Data Sharing

The exchange of data has been a growing part of doing business for some time, but with more IoT your business’ data sharing capabilities get smarter over time. Smarter devices mean that customers, employees, vendors, and management are able to access relevant information quickly without having to sort through other data, improving most of the business’ ability to provide value.

Significant Improvement to a Supply Chain;

For manufacturers and distributors who largely can’t support a remote workforce, it creates efficiency by improving the supply chain management. As every part of the process is reported by IoT devices, the central software will give employees a view of a business they’ve never seen before, making production and distribution more efficient, and ultimately, more effective.

It’s not an overstatement to say that the IoT will change the world over the next six years. Is your business implementing any IoT devices or systems to help you be more efficient, control costs, or simply be more effective? Reach out to our IT professionals to talk about IoT fits into your business today at (604) 513-9428.

The following apps are included in Office 2019:

• Outlook
• Word
• Excel
• PowerPoint

Here are some changes that have been brought to these applications.

Outlook

Most people use Outlook for email, but it’s more of a personal information manager, since it can be used as a calendar, task manager, and contact manager. Changes to Outlook 2019 include:

• One-click fixes for accessibility issues - Enhanced accessibility options are updated to new international standards.
• Focused inbox - Outlook now features more options to keep you focused on the information you need and less on the glut of email that you may get. 
• Outlook reads your emails to you - Outlook now offers a text to voice option that will read your emails to you. 

Word

Microsoft Word is the Office suite’s word processor, and Word 2019 is looking to be a great upgrade from Word 2016. Here are some of the best changes:

• Real time collaboration - Work side-by-side with others to collaborate on documents in real time.  
• Integrated translation - Microsoft translator gives workers the ability to translate words, phrases, and sentences in many languages.
• Enhanced reading options - Instead of straining your eyes, choose options to help make it easier on them, including page color, column width, text spacing, or have Word read your document to you.
• Easier navigation - You can now flip through documents quickly with side-by-side view.

Excel

Excel is a spreadsheet software that comes bundled with Microsoft Office. The latest version gives users plenty of opportunities to take advantage of new and interesting features, several of which give Excel the ability to act as a database. Here are just a few of the new features:

• New Charts - Users can now create a series of new charts, including map charts, funnel charts, and more. 
• Precision selecting - Now users can deselect cells that aren’t relevant to their query without having to frustratingly start over.  
• New and improved connectors - Now there are integrations that allow Excel to be front and center on any of your organization’s analytics initiatives.

PowerPoint

PowerPoint is Microsoft’s presentation-creator app. The software has hundreds of other functions, of course, and PowerPoint 2019 expands PowerPoint’s effectiveness in the long run. Some functions include:

• Zoom for PowerPoint - Provides custom navigation inside a presentation for more presenter-friendly interaction.
• SVG image compatibility - You can now insert and edit scalable vector graphics (SVG) images for clearer, more defined imagery. 
• Export to 4K - Now you can export your presentation to 4K format, slightly better than Ultra High Definition. 

Other software

Office 2019 is also built with a much-improved Microsoft Teams collaboration app--and SharePoint--the industry standard in project management and coordination. Additionally, the ever-popular Microsoft Office 365 now uses Office 2019 as a base for their cloud-delivered products. 

Microsoft lists OneNote as a part of their Microsoft Office platform, but the software giant is starting to move away from OneNote as a part of the productivity suite, building it instead as a part of Windows 10. 

If you would like to talk about what Microsoft products are right for your business and/or personal computing needs, the IT professionals at Coleman Technologies are available to answer your questions and give you suggestions. To speak to one of our certified consultants call us today at (604) 513-9428.

DoD Advanced Research

During the Cold War there was a constant need for coded systems to transmit data quickly. In the mid-1960s, the U.S. Department of Defense created what they called the Advanced Research Projects Agency (ARPA), which worked on integrating new technologies that would help the United States achieve its foreign policy goals. One of the scientists that was commissioned was Joseph Lickliter, who had the idea of connecting computers at important research centers. It was a way for engineers and intellectuals to collaborate on DoD-funded projects. The network, called ARPANET, was launched in 1969.

At first, growth was slow. Small packets were sent over telephone lines, but along the way there were many innovations that set the tone for the shared computing constructs that we regularly use today. One such innovation was packet-switching. Packet-switching allows a computer to connect to several other computers at once by sending individual packets of information. In this way, computers were able to constantly send and receive information. With this method each computer on ARPANET would have (what amounts to) an address book that is constantly updated. 

As the network grew, however, this packet switching model, which was beneficial, was just too slow to facilitate an accurate account of addresses on the system. So in 1973, the engineers at ARPA decided that Stanford University (a founding member) would keep a master address book that was kept up to date by network administrators. This decongested the network significantly.

By 1977, ARPANET had over 100 computers connected to it; and, with the age of personal computing starting to rear its head, changes started to come fast. It was about this time that other computing networks began to pop up. As they first started to connect with each other there was no interoperability between them, but this problem was remedied early in the 1980s with the standardization of what is called Transmission Control Protocol/Internet Protocol (TCP/IP). This was the first time the world Internet was used. 

ARPA engineers realized pretty quickly that the connecting networks that were now using the same protocol set (TCP/IP) were too numerous and were going to be unmanageable. This is when the modern Domain Name System (DNS) was introduced. They separated all addresses by domains. The first level, or top-level, domains would dictate the type of organization that a packet was being sent to. Examples include .com and .edu. Today, there are over 1,000 top-level domains out there. 

A second-level domain provided the host where data packets would be delivered. Examples that you see today are amazon.com or cornell.edu. This system provided specific data packet routing, setting the stage for the modern-day Internet. 

The Internet

By the late 1980s the DoD decided that ARPANET was a success and shut it down. It was handed off to a private company called NSFNET in 1990. In 1992, the modern Internet Service Provider (ISP) was created as the U.S. Congress passed a law allowing commercial traffic on the newly formed Internet. 

Nowadays, the United Nations has proclaimed that Internet service is now a fundamental human right. This marvel of human ingenuity would not have been possible without ARPA and ARPANET. If you would like to see more articles about technology’s history, subscribe to the Coleman Technologies blog today.

When we say digital signage, what we mean is having digital displays in your office. You may have seen them out and about in other locations, such as fast food restaurants using monitors as menu boards. In essence, digital signage solutions give your business the opportunity to broadcast content to screens around your office for a variety of reasons, and they are great opportunities to make your workplace a more dynamic experience as a whole.

Showcase Important Information or Statistics

Sometimes you need your employees to see announcements, but you want to make the information known in a more public location. Otherwise, you can use it to display statistics, like the number of sales or a countdown to a certain date or time. Either way, digital signage can be used to keep your staff informed.

Digital signage is also helpful for navigating the office. You can have signs indicating where important locations, like a conference room or bathroom, are located. 

Display Upcoming Dates and Events

All businesses have deadlines of some sort, and digital signage is a perfect way to broadcast it to your entire office… or at least the locations where digital signage is used. It’s an easy, supplemental way of drawing attention to certain times, dates, or events that are arriving in the future. 

Monitor Goals More Effectively

Digital signage can help your organization keep its employees accountable through the display of goals and key performance indicators. You might even be able to foster some healthy competition between your organization’s employees, as their performance will be displayed in an easy-to-understand format.

Does your business need assistance with setting up or acquiring resources for digital signage? Coleman Technologies can equip you with all the assets you need to make effective use of digital signage. To learn more about what we can do for your business, reach out to us at (604) 513-9428.

What Do You Need Your Computer For?

There are a lot of different computers on the market. Some are created by big-box stores and branded with a fancy name. Some are thrown together inexpensively by your cousin. Regardless of who puts your computer together, knowing what you need the system for is the best way to determine what components you need inside of your system. After all, there are some big differences between the components that make up a workstation designed to run web apps and a CRM as opposed to a system that has been designed as a video editing station. 

For practical purposes, we will focus on cost-effective CPU options, since higher-end computing options used for audio/video production or gaming can get extremely expensive, quickly. Remember, you can typically upgrade a computer’s CPU, but it's not going to be cost-effective to turn a low-end PC into a gaming rig, whether its a desktop or a laptop. 

CPU Specifications

When you are shopping for a new computer, you’ll see a spec sheet accompanying the computer. You will see a myriad of components listed. Today we are going to talk about the CPU.

The CPU determines just how much “computing” your computer can accomplish at once, and how fast it will load that information up. Nowadays, there are two brands you’ll run into; Intel and AMD. Intel, in an attempt to simplify an otherwise complicated component, tiers most if their CPUs: Core i3, Core i5, Core i7, and Core i9. The larger the number, the more powerful the CPU. AMD recently has followed suit with its Ryzen series of processors. Since both brands make both low-end and high-end CPUs, it's important that you understand what each type of processor would be used for. Let’s take a look.

Intel

Core i3 - This tier is found in budget PCs and works fine for low-end processing. If you need to edit documents, check email, or surf the web, is a good, cheap option. The latest generation of Core i3 processors are strong enough to handle streaming video services like YouTube and Netflix without too much trouble.

Core i5 - The i5 will do what the i3 can do, just a little faster. Users will have no problem streaming video, doing some light photo editing, and maybe playing a game or two if it isn’t too resource-intensive. The Core i5 is a solid choice if you are building a workstation for your office.

Core i7 - Core i7 CPUs are more expensive and geared towards high-end systems for video editing and gaming. If your team has resource-intensive applications, a Core i7 processor will provide plenty of oomph for just about any task. 

Core i9 - The Core i9, introduced in late 2018, is Intel’s fastest and best commercial grade processor. If you are building out a computer for 3D animation, rendering, gaming while streaming, or scientific calculations, then this might be the way to go, but the price tag for this CPU alone can be several thousands of dollars. 

AMD Ryzen 3 - AMD’s low end model is, to simplify things, on par with the Intel Core i3. You’ll be able to edit documents and surf the web, but not a whole lot else without straining the system.

AMD Ryzen 5 - The Ryzen 5 is in about the same tier as the Intel Core i5. You’ll pay a little more than the Ryzen 3, and get some more performance out of your desktop. Expect to handle typical office work, streaming video, and be able to do some light photo editing and gaming.

AMD Ryzen 7 - The Ryzen 7 is AMD’s answer to the Intel Core i7. Just like the i7, the cost of the CPU starts to climb pretty significantly compared to the lower-end models.

AMD Threadripper - The Threadripper is designed for heavy loads like 3D animation, gaming while broadcasting your stream, and other intense computing that a typical workstation isn’t traditionally used for.

When Does the GHz Matter?
At one time, users would have to consider the clock speed of their processors, but now with these manufacturers tiering their products, these numbers can often be ignored. The higher the GHz number, the faster the CPU, and the more it costs. Until you get to the point where you are building a server or high-end gaming PC, you can definitely just worry about the tiers instead of the GHz.

Does the Number of Cores Matter?
Cores are the number of processors built within the main processor. Typically, shoot for at least four cores unless you are on a serious budget. For gaming and video editing and higher-end tasks, more cores can start to matter, but even then, most of the time the number caps off at eight. There are processors out there with dozens of cores, but typically these are designed for servers or specific uses.

You may start to look up older processors, only to find that it isn’t going to save you a lot of money. This is largely because older CPUs, even products like Intel’s Core 2 Duo, have clock speeds in range of today’s comparable processors. Going with newer hardware is always preferable as they typically won’t have as good of a chance to fail. 

In part two of our computer buying guide we will continue to sort through the other components of a new PC. If you would like help with building computers for your business, call the IT professionals at Coleman Technologies today at (604) 513-9428. We can help you sort through all the options and improve your chances of being happy with your new hardware.

We will cover options for both high-end and low-end machines so you know what to look for in each.

Random Access Memory, or RAM, is often confused with the amount of data that a computer can store, but the reality is much different. RAM is used to measure the temporarily stored data so that it can be recalled easily without recalling it from the computer’s storage. It’s kind of like short-term memory like that pulled from a human’s brain.

If you’re one to multitask, RAM is what allows it to happen. RAM determines how many tasks can be accomplished at once on your computer. The CPU handles the instructions and processes the data your computer’s RAM holds. More RAM means that the larger amount of data that a CPU can process, and the faster that a CPU is, the faster that data can be processed. It makes your computing experience much less of a pain.

How Much RAM Does Your Computer Need?

Most computers these days have pretty limited options for RAM. There might be several brands to choose from, all with their own clock speeds, but PC manufacturers will handle this process for you so you don’t need to worry as much. It’s only something you should be concerned with if you plan on building your own PC. This guide will oversimplify it a little bit to help you determine your specific needs. The speed and type of RAM will be determined by the manufacturer’s model, so all you need to do is focus on how much RAM is included with the device.

• Skimping the Budget: The smallest amount of RAM that should ever be used on a Windows 10 device is 4 GB. While you can technically get Windows 10 to run on less, you really shouldn’t. 4 GB is pretty bare bones, so you’ll only be able to handle some light document editing and web browsing.
• Low-End: Most reasonable low-end budget PCs come with 8 GB of RAM, which can handle the majority of office tasks, such as editing documents, browsing photos, surfing the Internet, and whatever else you need to accomplish.
• Mid-Range: 16 GB is possible for a lot of organizations, even on a budget. The price difference isn’t too noticeable, and the investment is certainly worth it. 16 GB is nice as an entry point for gaming rigs, but while it’s not necessarily a catch-all, it’s the best way to make the most out of your budget.
• High-End: The ceiling for RAM is incredible, but the cost rises in association with it. For example, the new Mac Pro can reach 1.5 TB of RAM--about 1500 GB--but experts have placed the value of this at approximately $20,000. If you’re building a gaming rig, video editing system, or server, you might need more than 16 GB of RAM, but at that point, you should be speaking with professionals to determine the best path forward.

Wrapping Up

Depending on the device, you might have the ability to upgrade your RAM, but it’s easier to do with desktops than with laptops. We recommend going for nothing less than 8 GB, and consider looking at 16 GB to determine if it’s a viable option for your organization.

For more information on how we can help you get the best computer for your budget, reach out to us at (604) 513-9428.

The Number of Monitors

Do you have more than one monitor for your home PC? Most people don’t, which is why having a second one is all the more interesting once you get to a work environment where it’s practically necessary. Having more than one monitor can dramatically improve your productivity by spending less time moving applications around and having multiple applications open without needlessly complicating the screen.

Utilizing multiple monitors is so common these days that most desktops will support it right out of the box. You need to check to see if your desktop comes with two or more ports first, though. You’ll see several options for connecting displays to your computer, including the following:

• VGA/DVI: These older connections consist of a plug with little pins that need to be connected and tightened with screws. Older monitors will use these connections, but most desktops will have at least one VGA port to ensure compatibility with these connections.
• HDMI: HDMI is the type of connection used by flat-screen televisions, modern game consoles, and Blu-Ray players. As such, you can assume that it’s pretty standard these days.
• DisplayPort: DisplayPort is similar to HDMI, as it’s another cable that can carry video and audio. DisplayPort will eventually become the standard, but for your purposes, you might as well consider HDMI and DisplayPort the same. The only reason not to is if you look into the finer details of these cables.

Budget desktops will require that users examine how many ports are available on the device. It would stink to get the wrong kind of monitor because you thought you had a port for that particular type. Some types will also require connectors or adapters, so be sure to do your due diligence before purchasing a monitor.

Integrated Video vs Dedicated Graphics

Integrated video simply means that your computer processes video and graphics from hardware that is built in on the motherboard rather than a dedicated graphics device, like a video card. Most office PCs don’t need dedicated graphics, but they are helpful for video editing and gaming. Of course, this is also where the price starts to increase. High-end graphic cards can cost anywhere between $500 to $1,500.

Most graphic card chipsets have multiple models, and with so many companies out there selling their own brands of hardware, purchasing a graphics card might seem a little intimidating. While you don’t have to worry about things like 3D rendering or video editing (unless you’re making a gaming or video editing rig), the graphics card that comes with your desktop’s hardware will likely be adequate.

Are You Purchasing Monitors for Your Desktop?

With so many options to consider, we want to outline some of the important specs you’ll need to focus on when looking for a monitor:

• Resolution: The resolution of a monitor is how many pixels the monitor will display. Most desktop monitors display at a 16:9 display ratio, or “widescreen.” This is the current standard, though there are other ultra-wide monitors that utilize either HD, FULL HD, Ultra HD, or 4K to break the mold.
  • HD: In a bizarre twist of fate, HD is actually the low-end of the spectrum, displaying its best on small screens. This resolution tends to be known as 720p, and it’s the go-to display for budget laptops.
  • FHD: Full HD is known as 1080p, and it’s the most common resolution you’ll see. It’s the one that you should focus on finding whenever possible.
  • UHD: Ultra HD is a pixel resolution of 3,840 x 2,160. This might not be available on low-end desktops without dedicated graphics cards, or at least integrated video that supports higher resolutions--particularly if you’re using multiple monitors.
  • 4K: 4K is technically a higher resolution that UHD, though some people think that it’s roughly the same thing. These displays are much more expensive than the average office needs, and they are only particularly useful for high-end gaming, video production, graphic design, or other visual tasks. Budget hardware often times won’t even support 4K, although this is a trend that is slowly being broken down.
• Refresh Rate: The refresh rate is measured in milliseconds. This is a statistic that measures the speed that your monitor can update its image. High refresh rates give the impression that the time between you moving or clicking the mouse and the time it takes for the computer to register the movement is delayed. This was a much bigger problem in the past but suffice to say that it’s not as big of an issue in today’s environment, unless you are a gamer.

Coleman Technologies can help you determine the best options for your display needs. To learn more, reach out to us at (604) 513-9428.

Deciding on a Brand

Brand can boil down to something as simple as user preference, but ultimately, all computer manufacturers--namely Dell, Asus, Lenovo, HP, Acer, and friends--have access to the same basic components and parts. It doesn’t start to get complicated until you reach the higher end of the spectrum, like with gaming rigs and video production.

Brand does, however, make a big difference in regard to laptops and all-in-one-devices. For example, HP and Microsoft have high-end graphic design all-in-one desktop computers. Microsoft, HP, and Lenovo have laptop options with the option for pen input from artists. Beyond this, we start talking about specialized hardware and devices meant to be used for certain tasks. In addition to reading a lot of reviews from big box stores, we recommend working with Coleman Technologies to help your business find the best specialized hardware.

Full-Size Desktop vs Compact Desktop

This has to do with the size of the desktop case. Full-size desktops are easier to upgrade and maintain, and they often cost less. Compact desktops are slim desktops, but they might have a limited capacity to upgrade. Smaller designs are easier to deploy for office workstations, whereas gaming PCs and video production machines require more space for hardware and cooling.

Read Reviews and Benchmarks

There are many sites out there that are invaluable for finding information on specific models of desktops and computer hardware. The Internet is full of reviews, but the most valuable might be some on the websites of stores you visit regularly. High-end systems will have more specific information mentioned in their reviews simply due to the fact that there are bigger nerds picking up these devices. You will want to pay attention to make sure you’re not spending more than you need to on desktop or laptop hardware.

Be Aware of Bloatware

Pre-configured desktops from certain brands can come with pre-installed software. It’s not always bad--a free trial of Microsoft Office might be just what you need--but often times, the pre-installed software can slow down your device. You’ll want to remove some of this software so you can continue to use your centralized antivirus and licenses for Office.

Eliminating Your Old PC

When you migrate your data to a new computer, you’ll need to take great care in wiping your old drives thoroughly. You should leave this task to the professionals, unless you plan on physically destroying the drives. Depending on your industry’s standard procedures and compliances, you may need to make sure it gets done professionally.

You also have several options for recycling your PC, but we always encourage users to not just throw their computer in the trash. Computers have many harmful elements in them that simply can’t be disposed of in the traditional sense. We also recommend against donating a PC that your business used previously without having it professionally wiped first. While it’s a nice gesture to donate something you don’t need anymore, it could put your business at risk.

Need Desktops for Your Office?

If you want to purchase desktops, it’s best to do so with the help of trained IT professionals who know how to configure, optimize, and license your devices to help your staff work as best they can. We can also help on the infrastructure and network side of things to make sure your office can accommodate growth. We also offer 24/7 monitoring and maintenance to keep your computers working properly. To learn more, reach out to us at (604) 513-9428.

Talent Acquisition

Consider the way that IT maintenance and management was before modern technology solutions became prevalent. Businesses had to either hire a team to manage their IT or outsource the responsibility to a third party. The key factor here is that both are limited by geographical location; if you can’t find a local business or enough talent to manage your business’ IT maintenance, it might not get done properly (or at all).

On the other hand, with remote technology maintenance and management being more available than ever before, plenty of businesses are finding that they can better maintain their technology infrastructures. What’s more is that these businesses don’t need to have these providers visit the office, meaning they get the maintenance they need without expensive on-site trips and travel costs.

Streamlining of Operations

Depending on the industry your business is a part of, you may have had run-ins with outdated technology or solutions that simply haven’t aged well. Perhaps you’re still using spreadsheets to keep track of inventory, which creates opportunities for user error and produces displacement. Maybe you’re finding that it’s difficult to find enough space for document storage, as filing cabinets are clunky and take up a ton of room. The list goes on and on… if you think of a former inconvenience, chances are there is a technology solution that has been developed to solve it in recent years.

That being said, modern technology solutions have given offices the ability to move past obsolete and outdated technology to make operations more manageable and dynamic. One great example of this is file management software and digitizing documents. It eliminates the obsolete and bulky filing cabinet in favor of a searchable database for storing your documents.

Consolidation of Resources

Your business might take advantage of several services that you think are beneficial for operations, but there is a serious chance that they are counterintuitive to your business’ bottom line. Your business’ phone service is a prime example. A phone system is critical to being in business, but it can come with considerable expenses, including some that can be avoided thanks to modern technology solutions.

The Internet gives your business the opportunity to consolidate resources in a way that wasn’t possible in its infancy. For example, Voice over Internet Protocol (VoIP) utilizes your Internet connection and eliminates the need to go through a telephone provider for this important service. VoIP uses an existing resource to lower your organization’s expenses. Furthermore, the “as a service” model allows your business to take advantage of solutions previously unavailable, and it’s all thanks to the accessibility provided by the cloud.

You might look back on the good old days with nostalgia for a time when technology wasn’t so necessary, but it’s hard to deny the effect that it has had on the business world. You want someone managing your technology that knows a thing or two about how to get the most out of your resources. To learn more, contact Coleman Technologies at (604) 513-9428.

To begin, let’s figure out exactly what a data warehouse is.

Understanding the Data Warehouse

A Data Warehouse isn’t to be confused with a Data Center, where you might store your server infrastructure. It is a system for analyzing and reporting on large amounts of data. It helps you predict trends and get a full picture of what’s going on with your business.

In order to understand the purpose of a data warehouse, it helps to look to warehouses in the real world. In short, it’s a place to store stuff.

While this may seem simplistic, it is key to the other functions of a data warehouse. By storing all of a business’ data in a central location, that data can all be referenced against each other - regardless of the original source. This means that you can use this data to generate better analytics than you may have gotten otherwise, simply because you are less limited by the data you have access to.

Selecting a Data Warehouse

Of course, not all data warehouses are the same, and the different types offer different utilities. You also have to consider if the data warehouse itself is sufficient. Let’s go over some of the considerations you will have to make during your deliberations.

What kind of data do you need to store?

For our purposes, data can be split into two types: structured and unstructured.

• Structured data is data that can easily be organized into a spreadsheet. If your data fits the bill, a relational database would likely be a good fit for your needs.
• Unstructured data (or semi-structured data) is data that is presented in less-uniform formats, like geographical data, emails, books, and the like. If you have a lot of this kind of data, you may want to consider utilizing a data lake over a data warehouse.

How immediate does your data need to be?

Your intended use of your data warehouse will have the largest impact on this consideration. Are you looking for business insights, or are you more focused on real-time analytics? If you are looking to find out more about your business, having more data available will give you better answers. If you are using the data warehouse to fuel a predictive analytics platform, you will need less data, as tracking trends can be done with a simple Relational Database Management System (RDMS) and won’t necessarily benefit from access to all of the data your organization stores.

How are the costs structured?

Different data warehouse solutions are priced based on different factors, usually combining the storage used, the size of the warehouse, the number of queries that are run, or the time spent leveraging the solution. Your particular use case will likely influence which solution is most cost-effective for you, whether frequent utilization makes a lower compute cost preferable or a high volume of data makes lower storage costs the logical choice.

Does it work with the tools you use?

Finally, you need to be sure that the solution you are considering is compatible with your business’ other solutions - otherwise, you won’t get the full value from your data warehouse (or create more work for yourself).

Coleman Technologies can help your business manage its technology needs. To learn more about how we can optimize your business processes, call (604) 513-9428.

Let’s explore some of the risks that the IoT can present.

The Security Issues of the IoT

The Internet of Things has added utility to many devices, expanding their potential in ways that would otherwise be impossible. This has only been further augmented by the access to personal devices that many employees enjoy through Bring Your Own Device policies.

However, these benefits have come with an assortment of considerable risks alongside them. Devices that are a part of the IoT are notoriously vulnerable to many cyberattacks, which means that they could potentially be used as a point of access to your business’ network. From there, a cybercriminal has plenty of opportunities to create issues - whether that’s by stealing your data, hijacking your devices to be used in a botnet, or whatever their goal may be.

This problem is only exacerbated by the tendency for IoT devices to go without updates, whether through the negligence of the manufacturer or of the consumer. Without these updates, security flaws go unresolved, and the devices are thereby left vulnerable.

Consider how many devices are now manufactured that connect to the Internet. Smart watches and other wearables, smart speakers and televisions - really, almost anything with the word “smart” in its name - we have more or less surrounded ourselves with the Internet of Things. This includes the time we spend in the workplace, despite many of these devices not being visible on the network to IT. As a result, it has become almost impossible to track all the devices that attach to a network, which has developed into a new issue for businesses.

Shadow IoT

Thanks to the public demand for convenience and advanced functionality, more and more IoT devices are being manufactured all the time. If any of these devices makes its way into your office without the knowledge and approval of IT, you have a shadow IoT problem.

If you do, you aren’t alone.

In 2017, 100 percent of organizations surveyed by an IoT security firm were found to have consumer IoT devices on the network that qualified as shadow IoT. Another report, from 2018, stated that one-third of United States, United Kingdom, and German companies have over 1,000 shadow IT devices on their networks every day. Combine this with the security shortcomings discussed above, and you have a recipe for a cybersecurity disaster.

You may remember the Mirai botnet, which struck back in 2016. This botnet was built up of over 600,000 devices at its peak and focused primarily on IoT devices. Once these devices were identified by Mirai, they would be attacked and infected, adding more computing power to the botnet. Mirai is far from the only example, too… cybercriminals have been known to hack into IoT devices to gain network access, spy and listen in on conversations, and otherwise prove themselves to be a nuisance.

How to Minimize Shadow IoT

Clearly, shadow IoT isn’t a good thing for any organization. There are a few things you can do to help protect your business from the security issues that shadow IoT can cause.

• Accept IoT devices in the workplace. If your employees really want to use one of their devices at work, they’re going to. Instead of shooting down requests to bring in these devices, make it easier for your employees to do so through the proper channels - and make sure your employees are aware of these channels. Openness and cooperation can be effective tools as you try to get your team on the same page you’re on.
• Keep IoT devices separate. To better protect your network, you will want to consider utilizing a dedicated Wi-Fi network for IoT devices, configured to allow them to transmit the information they generate while blocking any incoming calls to them. This will help prevent threats from being transmitted to IoT devices.
• Seek out potential threats. Not all shadow IoT necessarily can be found on an organization’s network, as over 80 percent of the IoT is wireless. This means that you need to be monitoring your wireless signals for shadow IoT devices and networks.

Your business’ security is important - too important to be undermined by an insecure consumer device that was brought in without your knowledge. You need to get out ahead of shadow IoT, as well as the other threats that could do your business harm.

Coleman Technologies can help. Our professionals are well-versed in cybersecurity best practices and how to use them to your benefit. To find out more about what we can do for your business, reach out to us at (604) 513-9428.

Team Building Benefits

Many modern businesses have employees who don’t always work in the office, instead electing to operate remotely. However, it is important that these employees are still assimilated as a part of your team as a whole. A conferencing solution can allow you to keep your remote employees on the same page as your on-site employees, building camaraderie between coworkers despite any distance between them. The better your team is able to collaborate, the more effective they will be able to be in accomplishing their tasks, as they will have each other as a resource to lean on as needed.

Keep Your Team On-Task

Let’s face it, it can sometimes be hard to be sure that your employees are focused on the task at hand. This is especially true when you can only hear their voice, or see the responses they send back to you. A conferencing solution fixes this difficulty by giving you and your team a visual of each other, keeping everyone involved accountable and engaged.

Increase Your Collaborative Footprint

It wasn’t all that long ago that collaborating with someone a distance away was only possible over the phone or by physically traveling to meet with them. However, collaborative conferencing solutions have taken this distance and shrank it down to effectively nothing. Like the team building benefits we discussed earlier, your team is no longer restricted to one place, or to dealing with exclusively local coworkers, partners, and other resources.

Promote “Face-to-Face” Communication

A sizable portion of communication is non-verbal, which means that your solution needs to account for this balance. More traditional solutions didn’t take this into consideration - or rather, couldn’t. Modern collaboration solutions, on the other hand, allow you to communicate more completely by allowing you to witness these non-verbal cues. 

Conferencing Can Simplify Your Solution Set

Compared to legacy solutions, modern conferencing tools offer a much more comprehensive selection of features. As a result, you can reduce the number of solutions that your operations rely upon, cutting expenses and streamlining your processes. This makes it much easier to find success in communicating with your team, without sinking all of your capital into your solutions.

Coleman Technologies can assist you in establishing the collaboration solution that fits your needs, as well as any other IT implementation your business requires. Learn more by calling (604) 513-9428.

The Manufacturer’s Puzzle

Making products can be a bit of a puzzle. You have to fit the right parts together to create the product. Each of those parts comes from somewhere. Some you need to create yourself, but most of the time there are companies that manufacturers acquire the resources from. The process is called procurement.

Procurement is the first of many puzzles that a manufacturer has to solve. Essentially, the products they create have a purpose. Many small and medium-sized manufacturers tend to make the products that make up larger products (that other manufacturers build). As a result, their revenue typically comes from supplying other manufacturers with pieces that will make up the products they are manufacturing. To streamline the procurement process, many companies have started relying on automated systems to tell them when they need to re-up.

Once the resources have been acquired, now it’s time to make the products. Of course, the costliest part of any manufacturing company is the actual manufacturing of the products. This is mainly because the capital costs of purchasing the machinery needed to manufacture goods, coupled with the operational costs of payroll and downtime caused by machinery malfunction (and the subsequent maintenance required), adds up to a significant investment. Companies today are searching for new ways around these costs. Enhancements in automation have made it possible for the smaller manufacturer to trim their production costs, while keeping their output static.

The last piece of the puzzle for the manufacturer is the distribution of the products to consumers. In many cases the consumers in this scenario are retail businesses. They need the costs to be low enough to be able to offer them to their customers with a markup.  Problems with distribution, like problems in the procurement stages, can be devastating to the manufacturer’s ability to create a positive revenue stream.

Where IT Fits

The entire process can be aided by information technology, but manufacturers tend to look at things in stages...like their workflow. Typically, organizations that have leveraged automation through the use of software systems, find that they are able to have more transparency and less overall inefficiency than organizations that don’t. Some software platforms that modern manufacturers are using include:

• Customer Relationship Management - This software helps a company streamline their customer service. It’s used to manage leads, opportunities, and customers.
• Supply Chain Management - This software helps a company control their entire supply chain from procurement to distribution.
• Inventory Management - Manages stock and standardizes and automates replenishment.
• Asset Tracking - Using sensors, every product and resource can be tracked to provide efficiency.

These solutions and more can be found in what is called an Enterprise Resource Planning software. While ERP software is comprehensive and offers organizations a lot of benefits, smaller manufacturers may not need the immersive control that many ERP systems provide. Finding the right software to meet your needs is important to ensure that your business can be as effective as it can be.

The IT professionals at Coleman Technologies can help you find the software you need to gain full control over all of your business’ processes. Call us today to learn more at (604) 513-9428.