---
title: "Blog Articles on Cybersecurity for Small Business - Blogs on IT Support and Cybersecurity for Small Business"
description: "Stay informed with Coleman Technologies' blogs, featuring insights on cybersecurity for small business, managed services, and best IT practices. Read on!"
url: "https://colemantechnologies.com/blog"
date: "2026-06-08T11:37:57+00:00"
language: "en-GB"
---

# Blogs on IT Support and Cybersecurity for Small Business

Insights on cybersecurity, AI, and IT strategy to help business leaders reduce risk, improve performance, and make better technology decisions.

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##  [Moving Past the Broken Computer Era: What Real IT Support Looks Like](https://colemantechnologies.com/blog/moving-past-the-broken-computer-era-what-real-it-support-looks-like)

  Monday, 08 June 2026

  [Darren Coleman](https://colemantechnologies.com/blog/blogger/darren-coleman)

  [Coleman Technologies Blog](https://colemantechnologies.com/blog/categories/blog)   [Business](https://colemantechnologies.com/blog/categories/business)

 [ ![Moving Past the Broken Computer Era: What Real IT Support Looks Like](https://colemantechnologies.com/images/easyblog_shared/June_2026/06-08-26/b2ap3_large_RealITSupport_216484809_400.jpg) ](https://colemantechnologies.com/blog/moving-past-the-broken-computer-era-what-real-it-support-looks-like "Moving Past the Broken Computer Era: What Real IT Support Looks Like")

The way businesses use technology has completely changed over the last ten or fifteen years. Organizations have transitioned from localized physical machines to running entire operations on a distributed digital network. Yet, a lot of business owners are still stuck with an IT framework left over from 2010.

Tags:

  [Technology](https://colemantechnologies.com/blog/tags/technology)   [IT Support](https://colemantechnologies.com/blog/tags/it-support-1)   [Help Desk](https://colemantechnologies.com/blog/tags/help-desk)

 [ Continue reading](https://colemantechnologies.com/blog/moving-past-the-broken-computer-era-what-real-it-support-looks-like)

 [ ![Darren Coleman](https://colemantechnologies.com/media/com_easyblog/images/avatars/author.png) ](https://colemantechnologies.com/blog/blogger/darren-coleman)

##  [Why Rigid Defenses Make Your Business Less Safe](https://colemantechnologies.com/blog/why-rigid-defenses-make-your-business-less-safe)

  Friday, 05 June 2026

  [Darren Coleman](https://colemantechnologies.com/blog/blogger/darren-coleman)

  [Coleman Technologies Blog](https://colemantechnologies.com/blog/categories/blog)   [Security](https://colemantechnologies.com/blog/categories/security)

 [ ![Why Rigid Defenses Make Your Business Less Safe](https://colemantechnologies.com/images/easyblog_shared/June_2026/06-05-26/b2ap3_large_RigidDefense_1876874257_400_1.jpg) ](https://colemantechnologies.com/blog/why-rigid-defenses-make-your-business-less-safe "Why Rigid Defenses Make Your Business Less Safe")

Most business owners assume that tighter security requires a slower user experience. They accept friction as the price of safety.

This mindset creates a dangerous paradox: when security is too difficult to use, your team becomes less secure. If logging in requires three different devices and ten minutes, employees will work around you. To eliminate this invisible productivity and security leak, you must remove friction.

Tags:

  [Security](https://colemantechnologies.com/blog/tags/security)   [Productivity](https://colemantechnologies.com/blog/tags/productivity-1)   [IT Support](https://colemantechnologies.com/blog/tags/it-support-1)

 [ Continue reading](https://colemantechnologies.com/blog/why-rigid-defenses-make-your-business-less-safe)

 [ ![Fredrick Valencia](https://colemantechnologies.com/media/com_easyblog/images/avatars/author.png) ](https://colemantechnologies.com/blog/blogger/fredrick-valencia)

##  [Keep Abbotsford Business Phones Working in a Power Outage: Stay Open When the Lights Go Out](https://colemantechnologies.com/blog/keep-abbotsford-business-phones-working-in-a-power-outage)

  Thursday, 04 June 2026

  [Fredrick Valencia](https://colemantechnologies.com/blog/blogger/fredrick-valencia)

  [Coleman Technologies Blog](https://colemantechnologies.com/blog/categories/blog)   [Business Continuity](https://colemantechnologies.com/blog/categories/business-continuity)

 [ ![Untitled-design-2](https://colemantechnologies.com/images/easyblog_articles/2115/b2ap3_large_Untitled-design-2.jpg) ](https://colemantechnologies.com/blog/keep-abbotsford-business-phones-working-in-a-power-outage "Untitled-design-2")

When a windstorm tears through the Fraser Valley and the lights flicker out, most owners worry about spoiled inventory or idle staff. Few think about the dial tone. Yet learning how to keep Abbotsford business phones working in a power outage is often what separates the companies that stay open from the ones that go silent for hours.

## **Why the Lower Mainland Keeps Going Dark**

Storms on the coast of British Columbia are not getting milder. BC Hydro reports that most of its worst storms on record have struck in just the past five years.

Its own customer research shows how widely those storms are felt:

- 84% of British Columbians recall at least one of the recent major storms.
- 55% personally lost power during one of those events.
- 54% believe fall and winter storms are becoming more frequent.
- 58% feel those storms are becoming more severe.

### **The Trees, the Wind, and an Aging Grid**

The pattern has a clear driver. Long dry summers leave trees stressed and brittle. Autumn and winter wind events then snap them onto power lines built for a calmer climate.

Saturated ground loosens root systems, and an aging grid offers less margin for error. One strong gust can darken a whole neighbourhood.

The Fraser Valley sits right in the path of these systems as they push inland off the coast. Abbotsford rarely clears a storm season untouched.

In December 2025, a windstorm paired with an atmospheric river knocked out power to about 120,000 BC Hydro customers, primarily across the Lower Mainland, with parts of the Fraser Valley including Langley among the areas hit. A year earlier, a single storm left about 290,000 BC Hydro customers in the dark.

For a business here, an outage isn’t a rare event. It’s a recurring cost of operating in the region.

## **When the Power Dies, So Does Your Phone System**

What catches many owners off guard is simple. Older copper landlines drew their power from the phone company, not the building. They often kept ringing even when the lights went out.

That built-in reliability is gone for most businesses now.

Modern phone service runs over the internet, a setup known as VoIP. The Federal Communications Commission states plainly that VoIP service may not work during a power outage or when your internet connection fails. No power and no internet means no calls.

Power is only half the risk. Your phones can also go quiet when the power is fine but the internet isn’t. That happens when a storm damages a line up the street, or when your provider has an outage of its own.

A plan that guards against only one of these gaps leaves the other wide open, so a complete setup covers both at once.

### **The Equipment That Goes Silent**

Several pieces of office equipment all depend on electricity, and they fail the instant the grid does:

- Desk phones that draw their power from your network switch.
- The network switch itself, which feeds those phones.
- The modem and router that connect your office to the internet.
- Any on-site phone server tucked away in a back closet.

When all of that loses power at once, the number on your website and your invoices rings into nothing. Callers hear silence, and your own team can’t dial out either.

Cloud phone systems traded away the quiet power independence of old copper lines. In return, they offer something copper never could: the ability to send your calls anywhere in seconds.

The job is to engineer that resilience back into your setup. Do it well, and you keep Abbotsford business phones working in a power outage no matter how long the lights stay off.

## **What a Dead Phone Line Costs a Small Business**

A common assumption is that an outage leaves everyone in the dark, so nobody is calling anyway. That logic falls apart quickly.

Outages are usually local. A downed tree or a blown transformer affects your block or your building, not the entire province.

Clients across Surrey, suppliers in Burnaby, and prospects who just found you on Google all still have power. They’re dialing a number that no longer answers.

Even people inside the outage zone can still reach you. Cell towers run on backup power and mobile phones run on batteries, so calls keep coming for hours after the grid goes down.

The problem is never a shortage of callers. It’s a line that can’t pick up.

Picture a Tuesday storm that takes out your block by mid-afternoon. Your office goes dark, but a longtime client three towns over is trying to confirm an urgent job, and a new prospect is dialing the number from your website. Both reach silence. One waits, the other moves on.

### **The Damage Runs Both Directions**

Your team needs to make calls, not just take them. A law office has to reach the court, a construction firm has to confirm deliveries with suppliers, and an accounting practice racing a filing deadline has to reach clients. With the phones down, that work simply stops.

Then comes the reputation cost. A prospect who calls during your outage and hits a dead line rarely leaves a voicemail. They move to the next company on their list, and you never learn the opportunity existed.

The timing tends to be cruel. Storms hit hardest in the evening and overnight, precisely when an existing client with an urgent problem most needs to reach someone.

Missing that call does more than cost a sale. It chips away at trust that took years to build, and trust is the one thing a small business can’t quickly replace.

## **How to Keep Abbotsford Business Phones Working in a Power Outage**

Staying reachable is an engineering problem with proven answers. The goal is to remove every single point of failure between a customer and a live person at your company.

A resilient setup layers several protections, so that one failure never takes the whole system offline:

- A hosted phone system that lives in your provider's data centre rather than your closet, so call routing keeps working even when your office sits in darkness.
- Automatic call forwarding that pushes calls to mobile phones the instant your office line drops.
- Mobile and desktop apps that let staff answer the main business number from anywhere, on any connection.
- Battery backup, often called a UPS, that keeps your core network gear alive long enough to ride out shorter outages.
- A cellular internet backup that shifts your connection to an LTE or 5G signal automatically when the main line fails.

None of this requires ripping out your current system. Most of these layers bolt onto what you already run, and a good provider sets them to switch over on their own. The aim is a setup that protects itself, so nobody has to remember a checklist while the wind howls outside.

### **Why One Layer Is Never Enough**

The combination is what matters. Battery backup buys you time, but it runs out. Cellular failover keeps the internet alive, but only if the phones are routed to use it.

Call forwarding helps only when it triggers on its own. There is safety to weigh too, since emergency calling behaves differently on internet phones, and your team should know how to reach help if the office system goes down.

A partner who understands these tradeoffs can size each layer to how your business operates. With those pieces working together, a blackout at your address becomes a minor hiccup instead of a hard stop.

Calls follow your people to their phones, and customers never hear dead air.

## **Build a Communications Plan That Survives the Next Storm**

Tools on their own are not a plan. The businesses that stay open treat phone resilience as a deliberate strategy, reviewed and tested rather than assumed.

A managed IT partner can map your weak points, put the right safeguards in place, and confirm they work long before you need them. That last step matters more than owners expect, because most failover gaps only reveal themselves under live conditions.

- Identify every device your phones rely on, from the router and switch down to the handsets.
- Set call-forwarding rules so calls jump to mobiles automatically, with no frantic scramble mid-crisis.
- Add battery backup to your core network equipment and a cellular failover for your internet connection.
- Test the entire chain on a schedule, since a backup nobody has ever tried is only a hopeful guess.
- Document who answers which lines, so the team knows the plan the moment the power cuts out.

### **Make the Plan a Team Habit**

Reviewing this setup during a regular technology check-in keeps it accurate as your staff grows and your tools change. A plan written once and forgotten tends to fail at the worst possible time.

It helps to think past the phones themselves. A short outage playbook, shared with the whole team, removes the guesswork when the lights cut out.

Staff should know whether to expect calls on their mobiles, who owns client communication, and how long the backups are built to last. The technology does the heavy lifting, but a calm, prepared team turns a potential crisis into a quiet morning customers never notice.

That preparation costs far less than the business lost during a single botched outage.

## **Stay Reachable While the Competition Goes Quiet**

Storms in the Fraser Valley are a matter of when, not if. The companies that keep answering while neighbouring offices sit in silence win the call, earn the client, and build the reputation that follows.

Coleman Technologies helps keep Abbotsford business phones working in a power outage by designing communication systems that bend without breaking.

Book a free assessment to see where your current phone setup would fail, and get a clear plan to fix it well ahead of the next storm season.

*Sources:*

- *BC Hydro, Top Storms Report (2023), customer storm and outage survey data: bchydro.com*
- *BC Hydro, news release on the December 2025 South Coast windstorm outages: bchydro.com*
- *CBC News, coverage of British Columbia windstorm power outages, November 2024 and December 2025: cbc.ca*
- *Federal Communications Commission, VoIP and 911 Service consumer guidance: fcc.gov*
- *Vermont Department of Public Service, copper-to-fiber phone service transition guidance on power outage performance: publicservice.vermont.gov*

Tags:

  [Efficiency](https://colemantechnologies.com/blog/tags/efficiency)   [Managed IT Services](https://colemantechnologies.com/blog/tags/managed-it-services)

 [ Continue reading](https://colemantechnologies.com/blog/keep-abbotsford-business-phones-working-in-a-power-outage)

 [ ![Darren Coleman](https://colemantechnologies.com/media/com_easyblog/images/avatars/author.png) ](https://colemantechnologies.com/blog/blogger/darren-coleman)

##  [Simple Habits to End Digital Clutter and Boost Your Productivity](https://colemantechnologies.com/blog/simple-habits-to-end-digital-clutter-and-boost-your-productivity)

  Wednesday, 03 June 2026

  [Darren Coleman](https://colemantechnologies.com/blog/blogger/darren-coleman)

  [Coleman Technologies Blog](https://colemantechnologies.com/blog/categories/blog)   [Tip of the Week](https://colemantechnologies.com/blog/categories/tip-of-the-week)

 [ ![Simple Habits to End Digital Clutter and Boost Your Productivity](https://colemantechnologies.com/images/easyblog_shared/June_2026/06-03-26/b2ap3_large_DigitalClutter_507263539_400.jpg) ](https://colemantechnologies.com/blog/simple-habits-to-end-digital-clutter-and-boost-your-productivity "Simple Habits to End Digital Clutter and Boost Your Productivity")

How much of every week do you, or any of your employees, spend seeking out the information needed to get the job done… or trying to, at least, in between all the diversions and distractions. How often have you trawled through your digital storage, only to lose track of your progress when yet another chat notification drags your attention away from… what were you working on again?

Tags:

  [Workplace Tips](https://colemantechnologies.com/blog/tags/workplace-tips)   [Productivity](https://colemantechnologies.com/blog/tags/productivity-1)   [Efficiency](https://colemantechnologies.com/blog/tags/efficiency)   [Tip of the Week](https://colemantechnologies.com/blog/tags/tip-of-the-week)

 [ Continue reading](https://colemantechnologies.com/blog/simple-habits-to-end-digital-clutter-and-boost-your-productivity)

 [ ![Fredrick Valencia](https://colemantechnologies.com/media/com_easyblog/images/avatars/author.png) ](https://colemantechnologies.com/blog/blogger/fredrick-valencia)

##  [Session Hijacking and Token Theft Hitting Langley Businesses Bypass Your Login Entirely](https://colemantechnologies.com/blog/session-hijacking-and-token-theft-hitting-langley-businesses)

  Monday, 01 June 2026

  [Fredrick Valencia](https://colemantechnologies.com/blog/blogger/fredrick-valencia)

  [Coleman Technologies Blog](https://colemantechnologies.com/blog/categories/blog)   [Cybersecurity](https://colemantechnologies.com/blog/categories/cybersecurity)

 [ ![Untitled-design-1](https://colemantechnologies.com/images/easyblog_articles/2110/b2ap3_large_Untitled-design-1.jpg) ](https://colemantechnologies.com/blog/session-hijacking-and-token-theft-hitting-langley-businesses "Untitled-design-1")

Session hijacking and token theft hitting Langley businesses represents a serious and rising threat to small and medium-sized companies. Attackers no longer need your password or your multi-factor authentication code. They steal the digital proof that you already logged in, then walk straight into your accounts as if they were you.

Multi-factor authentication was supposed to be the answer to phishing. For nearly a decade, security teams treated it as the gold standard. Then attackers found a workaround that renders MFA useless for one critical window: after you have already authenticated.

## **What Session Tokens Are and Why Criminals Want Them**

When you log into Microsoft 365, your bank, or your CRM, the application issues you a small piece of data called a session token. Think of it as a digital wristband at a concert. Once you have it, you can move around freely without showing your ID again. Your browser stores it. The application trusts it. Nobody asks you to log in again until it expires.

That convenience is what attackers exploit. If they steal your wristband, the application has no way to tell the difference between you and them. They’re inside, with no password prompt, no MFA challenge, and no alert.

Session hijacking and token theft hitting Langley businesses works because the underlying technology was never designed with this threat in mind. Bearer tokens were built for usability, not for a world where criminals run industrial-scale phishing kits and credential-stealing malware.

## **The Scale of the Problem**

The numbers from the last twelve months should make every business owner stop and pay attention. This isn’t a niche threat affecting a handful of enterprises. It’s mainstream attacker behavior aimed at companies of every size.

- **Identity-based attacks accounted for 60 percent of all Cisco Talos Incident Response cases in 2024**, with attackers using valid credentials, session cookies, and API keys to gain access
- **84 percent of compromised accounts had MFA enabled**, according to Obsidian Security's 2025 SaaS Security Threat Report
- **88 percent of basic web application attacks involved stolen credentials**, according to the 2025 Verizon Data Breach Investigations Report
- **Stolen credentials initiated 22 percent of all confirmed breaches**, the single largest initial access vector in the 2025 Verizon Data Breach Investigations Report
- **Financially motivated threat groups used valid accounts for initial access in 69 percent of ransomware attacks** Cisco Talos responded to in 2024

These statistics share a common thread. MFA is being bypassed at scale, and small and medium-sized businesses are sitting in the middle of the target zone. Limited security budgets, fewer dedicated IT staff, and heavier reliance on cloud platforms like Microsoft 365 make smaller companies attractive targets for attackers who want easy wins.

## **How Criminals Steal Session Tokens**

Token theft is not science fiction. It happens through a small number of well-understood techniques, and attackers have automated nearly all of them.

### **Adversary-in-the-Middle Phishing**

A leading method involves a phishing kit acting as a transparent proxy between you and the real login page. You receive an email that looks legitimate, click the link, and land on what appears to be a Microsoft 365 sign-in screen. After you enter your username, password, and MFA code, the page passes everything to Microsoft in real time, completes the login, and then captures the session token Microsoft sends back. Both you and the attacker log in successfully. Microsoft's 2024 Digital Defense Report identified AiTM phishing and token theft as the attack categories most rapidly displacing traditional password-based attacks, even as Microsoft tracks over 600 million identity attack attempts every day across its customer base.

### **Infostealer Malware**

Some criminals skip phishing entirely. They infect computers with infostealer malware that quietly scrapes saved passwords, browser cookies, and session tokens from every application running on the machine. According to the Huntress 2025 Cyber Threat Report, infostealers accounted for nearly 24 percent of all observed incidents in 2024, making them the single largest threat category Huntress tracked across its endpoint base. Once tokens are harvested, attackers can sell them on dark web marketplaces or use them directly to access company accounts.

### **Malicious Browser Extensions**

A growing technique involves browser extensions that look harmless but read session tokens directly from browser storage. Users install them without reviewing the permissions, and the extension quietly exfiltrates tokens to an attacker-controlled server.

## **Why Multi-Factor Authentication Cannot Save You Alone**

MFA still works. It still blocks the vast majority of credential-stuffing attempts and basic phishing. The problem is that MFA only protects the login event. Once you complete the login, the session token takes over. Anyone holding that token has full access, regardless of how strong your password is or how many factors you used to authenticate.

This is why security professionals now describe the threat as a post-authentication problem. The attack happens after the security controls fire. By the time the attacker uses the stolen token, every alert you would expect to see has already been silenced because, from the application's perspective, you successfully logged in.

Session hijacking and token theft hitting Langley businesses tends to look completely normal in logs until the damage shows up. A finance employee opens a fake invoice email and authenticates through what looks like a Microsoft login page. Three hours later, a wire transfer goes out to a fraudulent vendor. The login event passes every check because it was a legitimate login. Behind it, the session belonged to the attacker.

## **What Small and Medium Businesses Across Langley Can Do**

Defending against session hijacking requires moving beyond password and MFA hygiene. Several specific controls have proven effective at either preventing token theft or detecting it before attackers can act on stolen sessions.

- **Deploy phishing-resistant MFA using FIDO2 or passkeys**, which bind authentication to specific devices and can’t be relayed through proxy phishing kits
- **Enforce conditional access policies** that check device compliance, location, and risk signals on every session, not just at login
- **Shorten session lifetimes** for sensitive applications so stolen tokens expire quickly and force re-authentication
- **Monitor for impossible travel and concurrent session anomalies**, where the same account appears active in two countries within minutes
- **Run endpoint detection and response tools** on every device that touches business data, including remote and personal devices used for work

A managed IT provider running a properly configured Microsoft 365 environment can implement these controls as part of a structured security program. The technical work is well-documented. What is missing in most small and medium businesses is someone with the time and expertise to do it.

## **The Role of Browser and Endpoint Security**

Browsers are where session tokens live, which makes browser security and endpoint protection the front line of defense. Outdated browsers, unmanaged personal devices, and missing patch cycles create the openings attackers need.

A 2025 study of mid-to-large enterprises by cybersecurity firms Hadrian and Passguard found that 64 percent had at least one infostealer infection that resulted in stolen data appearing on the dark web over the prior five years, with an average of 4.5 such infections per organization during 2024. The 2025 Verizon Data Breach Investigations Report found that 46 percent of enterprise-linked devices found in infostealer credential logs were unmanaged machines holding both personal and business credentials. Every one of those infections represents tokens harvested from saved sessions.

Companies that allow employees to use personal laptops and phones for business email face the highest exposure. Without managed endpoint protection on those devices, your business has no visibility into what malware is running on them, what tokens are being scraped, or what credentials have already been stolen.

## **The Local Picture for Companies in the Fraser Valley**

Session hijacking and token theft hitting Langley businesses is not a future threat. It’s happening right now, across every industry your company likely competes in. Legal firms, accounting practices, construction companies, and real estate offices that rely on Microsoft 365 and other cloud platforms all share the same fundamental vulnerability: an authenticated session that can be stolen. Most never know they have been hit until money moves, a client complains, or a ransomware note appears.

The companies that survive this wave are the ones treating identity as the new perimeter. Passwords were the old gate. MFA reinforced it. Session security is the gate behind the gate, and attackers are already past the first two.

Businesses still running with default Microsoft 365 conditional access settings, no phishing-resistant MFA, no endpoint detection on personal devices, and no behavioral monitoring on session activity face significant exposure. Understanding where those gaps exist is the first step toward closing them.

## **Treating Identity as the New Security Perimeter**

Session security represents a fundamental shift in how businesses need to think about defense. For two decades, the security model assumed that strong authentication at the front door would keep attackers out. That model no longer reflects reality. Authentication is one moment in time. Sessions persist for hours or days, and that persistence is what attackers exploit.

Building defense around identity means assuming that any session token could be compromised and designing controls that catch abuse quickly. Continuous verification, short token lifetimes, device posture checks, and behavioral monitoring all serve the same purpose: limiting what an attacker can do with a stolen session before anyone notices.

The businesses making this shift are the ones least likely to wake up to a wire transfer fraud, a ransomware note, or a regulatory disclosure. Defending against the session hijacking and token theft hitting Langley businesses is well-understood work that a capable IT team can plan, prioritize, and execute methodically.

*Sources:*

- *Cisco Talos 2024 Year in Review*
- *Obsidian Security 2025 SaaS Security Threat Report*
- *Microsoft Digital Defense Report (2024)*
- *Verizon 2025 Data Breach Investigations Report*
- *Huntress 2025 Cyber Threat Report*
- *Hadrian and Passguard Infostealer Research (2025)*

Tags:

  [Multi-factor Authentication](https://colemantechnologies.com/blog/tags/multi-factor-authentication)   [Security](https://colemantechnologies.com/blog/tags/security)

 [ Continue reading](https://colemantechnologies.com/blog/session-hijacking-and-token-theft-hitting-langley-businesses)

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